“I received the shirts and they were of very high quality and delivered quickly. However they were a bit too small, I guess they’re a slim fit. I’ve since paid $100 to have the shirts shipped back, which isn’t a great experience. If I knew this was the way returns were handled I probably wouldn’t have purchased from the company. It just feels like a gotcha for American customers, where the cost of returns makes you almost just keep the items whether you liked them or not. Since I ordered two shirts I figured getting $240 back was better than nothing. I think if a company believes in its products, they should always offer free returns bc it shows the confidence they have in their craftsmanship and customer service. So while there were good things, I can’t leave a good review and will not be purchasing from the company again. Even though originally I was just gonna order a size up after the return.”
“This shirt was quite expensive for the poor quality. There is literally a hole at the seams and I've worn this twice. The shirt will continue to unravel.”
“Todavía estoy esperando a recibir mi pedido, realizado y cobrado hace un mes. Desde hace varios días, ni siquiera se me contesta desde el servicio de atención al cliente. Un timo.”
“Bonjour
Surprise coût taxe pas dans le prix de la commande .... je ne vais pas renouveler l expérience d une commande sur votre site !
Cordialement
Jean-Noël Hubert”
“Ordered 2 pairs of Khai trousers, got sent a different colour, not once but twice. Now chasing a refund for both botched orders almost a month later.”
“I returned this item, although I’ve not heard back yet. The item was cheaply made. Two of the buttons’ threads ripped and almost came off as I unbuttoned the overshirt to try it on! The stitching was frayed and the over all quality and fit of the item did not, for me, justify £120. Honestly, folks, I wouldn’t bother.”
“I liked a shirt I saw in John Lewis which I bought. I then went on wax and bought another colour but was sent the wrong colour. I've sent it back and sent emails of which I only received one reply. I know its a busy time but 3 weeks in and a couple emails later, I am still none the wiser! I wanted to wait to give a review based on the shirt however someone @wax may see this review and we get me some answers.... fingers crossed!”
“Purchased a Whiting Shirt and have noticed without wear that a button has fallen off and several of the buttons are barely hanging on.
Not the standard you expect for £120 shirt.”
