Waveney River Centre Reviews

4.36 Rating 579 Reviews
88% of reviewers recommend Waveney River Centre
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
on-time delivery
Customer Service
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communication channels
Under an hour
queries resolved in
David Grace
"Well.. What a lovely weekend we have just had at Waveney River Centre. It poured with rain all weekend but mattered not a jot! Fabulous site with attentive friendly staff in a stunning location. Thanks we will be back xx"
Posted 1 week ago
Alanna Barker
"Beautiful lodge. Had all the resources we need. Defiantly recommend this centre to all my friends"
Posted 2 weeks ago
Rebecca Rose
"Enjoyed our stay here very much. Although it was tricky to find it’s a beautiful location and setting with lots of facilities. The food was top notch and couldn’t complain whatsoever. We were just surprised at the early check out time and the tv in the bedroom had trouble with signal on a few channels but nothing that tainted our stay."
Posted 3 weeks ago
Featured Review
This review is set as featured by the company.
"Fantastic time, just chilled out after Xmas. Extremely friendly staff, lodge immaculately clean,food second to none. We have even spoilt ourselves with a massage every week, absolute heaven!! We would love to come back for summer sun. Thank you"
Helpful Report
Posted 1 month ago
Thanks so much for a great review! We're glad you had such a nice time, and look forward to seeing you again!
Posted 1 month ago
"We turned up and found no electricity in the whole place , we struggle to get water as there was no tap on our motor home pitch The barman refused to take our cash because the till was electric! We found another place and phoned for a refund And you haven’t Evan phoned us back ! So you have charged us for not staying ! This place is not fit for purpose ! Regards Paul Drew"
Helpful Report
Posted 8 months ago
Sorry that you arrived in the middle of a power cut Paul. The power went off without warning in the whole area. Despite numerous promises to get the power back on before tea time, UK Power Networks finally had to bring generators in the middle of the night. This really was not our fault. The reason there was no tap on your pitch was that you didn't book a pitch with a tap - we have fully serviced pitches (electric, water, grey waste, TV) and non-serviced (electric only - when we don't have a power cut, of course). You booked one of the latter. There's nothing on the booking to indicate that you departed early, which means that you left without telling us; if you telephoned as you said then I can only apologise for not calling you back, but I can't find your mobile number in our call log. You seem to have based your entire review of our Park on the fact that the village had a power cut!
Posted 8 months ago
"I had a phone call at 3.15 pm on the day that I was due to arrive (4th May) to inform me that the lodge I had booked had no water or electric. They were unable to provide an alternative lodge at Waveney River Centre. This was not acceptable, very inconvenient and upsetting."
Helpful Report
Posted 9 months ago
We were extremely sorry that your booking with us had to be cancelled at the last minute. What actually happened was that the boiler broke down without warning on the Friday of the bank holiday weekend, the fan had seized and it wasn't possible to get another one until Tuesday - which would have left you without heating over the whole weekend. With it being a bank holiday, we were fully booked and there was absolutely nothing we could do other than ask Hoseasons to try to find you alternative accommodation elsewhere. I hope you can understand that these events, whilst extremely inconvenient for everyone, are unpredictable and beyond anybody's control. I would have hoped that we would have been able to offer you a future holiday at a reduced rate as a sorry, rather than receive a negative review. Thank you anyway for trying to book with us.
Posted 9 months ago
Waveney River Centre is rated 4.36 based on 579 reviews

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Alice, Customer Support