“Hi my first order was great was from waves my second order was from waves off amazon both my filters came all broken and could not use them I still have them I should of sent them back think they got broken from the delivery people”
Hi Kerry. I am very sorry to hear this. I will raise this with the couriers. I have sent you our 2x complimentary filters. Kind Regards, Team Wave
“I have had a lots of dealings with wave and most have been good but this one order is taking 3+ months. Had so many emails and promises. They have given a partial refund and sent some free chemicals by way of apology so that’s good but every delivery date just comes and goes it’s a bit ridiculous now”
“I have given a poor rating for the customer service-
I received my hot tub on the 10th September but up to date I still have not received my filters and chemicals which should have come in a separate parcel before my hot tub despite contacting them twice!”
“For us it took ages for someone to get a grip of our complaint and actually do anything about it, we had to keep chasing. Finally we were dealt with by Corrina who sorted our collection and replied to emails when I sent them. Our tub was sent back last Wed but we have still not heard anything, no acknowledgment of receipt or anything to do with progress”
“Placed an order June 2020 for delivery end of august 2020, which I accepted. It got to the day of delivery and no hot tub. Had to chase it up and because you cannot ring to speak to anyone I ended up emailing everyone and their wives when eventually I got a response to say the order would be back dated to end of October. Lack of communication on Wave Direct’s part, I would not order from them again.”
“Very good products but very poor customer service. This business has grown very quickly but the staffing support hasn't been increased.
Very frustrating to deal with.
Took money for speedy deliver for an item knowing it was out of stock. 5 weeks later I got the item and a refusal to refund the speedy delivery charges.
You cannot talk to this company, its all email or a very frustrating auto attendant. Email response time varies between 7 days and never.”