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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

93

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We finally got the tub after a month of waiting. I am here in the US in Michigan. I have to admit, better and larger than I thought. So far pleased.”

Hi there Jason, Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Your set-up looks amazing! Happy Tubbing! Kind Regards, Sam @ Team Wave

“Kept informed from start to finish,”

Hi Gina! Thank you for the great feedback! We are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“I recently purchased a Waves 6 person hot tub. I was given a delivery date of June 2021.the Tub arrived well ahead of schedule. The staff seem very helpful when I have contacted them for advice and accessories. Great service”

Hi John :) We're delighted that you received your Spa earlier than expected! We've done everything we can to beat our expected delivery dates whilst navigating through the pandemic. If you ever need us in the future, please don't hesitate to ask. Happy tubbing! Kind regards, Paddy @ Team Wave

“We are excitedly awaiting delivery of our pre-ordered hot tub but have received delivery of the starter kit which is a good start! No issues so far with ordering or delivery notifications etc so am sure all will go smoothly with the hot tub.”

Hey Jennifer. We're just as excited for you to receive your hot tub as you are. We know you'll absolutely love it when it arrives. Happy tubbing! Kind regards, Paddy @ Team Wave

“Can't fault the service. Pre-ordered for 21st June it arrived 13th May. Excellent product and communication all round.”

Hi Craig! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Sam @ Team Wave

“The Hot tub is much better than we thought , very comfortable and spacious for the size we ordered the 2 to 4 people. Very relaxing with the bubbles on too.”

Hi there Stephanie! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Sam @ Team Wave

“Bought the inflatable lid (reckon it should come standard, but hey ho!) Extremely fast delivery (18hrs later) and the product is really good, much better than the Layzspa equivalent i had for my old spa.”

Hi there! We are absolutely delighted to hear this! We take a lot of pride in our products and are so happy to hear you would agree! If you need anything in the future, please don't hesitate to ask. Happy tubbing! Kind regards, Paddy

“Great value for money”

Thank you for the 5 stars, Andrew! Happy tubbing! Kind Regards, Emily

“Very happy with service & delivery - came one month quicker than expected - looking forward to enjoying spa !! 🙂”

Hi Liz! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Arrived earlier than thought with good packaging. Easy set up and looks robust. Doesn’t come With insulation cover FYI. When weather better going to get in . Defo worth a buy.”

Hi there Ben, thank your great review! We also have some other products for insulation, such as our Foam Matts and our Bubble Matt liners. You will find everything here: https://wavespas.com/collections/wave-spa-accessories I hope you get a chance to enjoy your Spa this weekend :) Happy Tubbing! Kind Regards, Zoe @ Team Wave

“quick, easy , up to date emails saying when coming , would order again”

Hi Lee! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Emily

“Can't rate it yet as I won't be putting it up till end of June due to having a operation, the package was packed extremely well I will rate it 4at the moment”

“Can I make payments on it to get one”

Hi Jerry, yes! You can either pay in installments or all in one. Kind Regards, Jess

“Good quality, fairly priced, hot tubs are fab👍👍”

Hi Steven! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Really good service”

Thank you for your excellent review, Victoria! We strive to provide an excellent customer experience. Happy Tubbing! Kind Regards, Zoe @ Team Wave

“Easy to use and maintain great spa recently bought booster seats can’t wait for the warm weather”

Hi Gary! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“I ordered my spa and was kept up to date as there was a delay it arrived earlier than expected, however I have not received the starter pack I ordered and contacted customer services now a week ago and have still heard nothing :(”

Hi Amanda, thank you for the feedback! I apologize for the delayed response, I have popped you an email now. Have a great day. Kind Regards, Jess

“Really chuffed with our spa. It does leak from the pipes a little bit but some plumber's tape sorts it out. They were out of stock of the starter kits with the chemicals but I did have a quick response from Darren who sorted a refund for those parts of the order quickly. It was worth the wait and have had no big issues yet.”

Hi Holly! Thank you for the great feedback! We are more than happy to help! I have passed this on to Darren. Happy Tubbing! Kind Regards, Jess

“Seems good! Haven’t had it long but easy to step up and get going.”

Hi Lisa! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Hot tub arrived with a pinhole in it. Good communication from the customer services team especially Paddy who processed the delivery of the replacement pretty quickly”

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.