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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

Wave Spas 5 star review on 19th July 2023

92

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had emailed regarding that I had burst my spa by accident. I was given great advice over a few days and a free replacement patch kit to try and step by step how to do it as I had been struggling Brilliant service”

“Great hot tub, family very happy”

“Accessories came straight away hot tub took a little longer but great communication I was kept updated regularly on delivery times.”

Hi there Ellen, Thank you so much for taking the time to leave this lovely review, we really do appreciate your feedback and it makes such a huge difference to a small business like ourselves, So glad you were happy with the customer service you have received. Have an amazing day! Happy Tubbing! Patrick @ Team Wave

“Amazing hot tub, apart from the fact the inflatable part is starting to deform and is higher and wider on one side than the other. Other than that it is great.. pressure is carefully monitored and never over inflated.”

“Hot tub is awesome and delivers early all for a reasonable price thank you wave spas”

“Amazing customer service - my order had shipped within an hour and a quarter of being confirmed. Great regular updates on delivery from then until I received my order. Very impressed and would definitely recommend.”

“Great service”

“Excellent service and when something went wrong with the machine. They arranged to get picked up, fixed it with a new part and return all within a very short time. Highly recommended this compant Debbie x”

“Ordering and delivery of the hot tub was easy and on time. The disappointment is the chemicals were not delivered at the same time and therefore we could not use the hot tub. And still have to wait anothrr 10 days for expected delivery date. It would be better if things were delivered together.”

“Great after care service always happy to help and solve any issues.”

Hello there Carol, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

“Delivered before time great service and so happy with hot tub . helping greatly for my fibromyalgia. One very happy customer”

Hello there, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

“genuine company,purchased hot tub and few other items from wave and good quality items at good prices,cant fault them.”

“After ordering our wave spa we had constant updates every week and then updates from the day it was dispatched till it arrived the only disappointment is we are still waiting on our chemical starter kit as they are not instock but they resolved this issue by offering a refund or to wait we decided to wait as its such a good deal for the price”

“Hot tub was delivered on time and is great”

“Item brought over a year ago, could not use when purchased due to pregnancy and requested an extension of the warranty. Was not given anything further. We brought the alatanic hot tub, it says it seats 6 but this would only happen if your really short or hold your knees to your chin. However, good hot tub and pleased with our purchase.”

“Our hot tub arrived 8 days early and we are absolutely delighted with it. We purchased one for 4-6 people and we’re so impressed with the size, easily fits in 6. So easy to set up and we’ve used it every day since. Thank you.”

“Perfect fit and replacement for my Lazy Spa Tahiti cover…. At a brilliant price. Super quick delivery, well packaged and excellent communication. Highly recommend!!!!”

“Superhot tub very fast delivery well happy (done)”

“Very happy not the most expensive hot tub but in my opinion one of the best. Tub is as new after 2 summers of plentiful use. Would definitely recommend potential buyers give wave spa a look as well as those better known brands. I think they will be impressed.”

Hi there Steven, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Patrick @ Team Wave

“Very fast delivery. Excellent quality. I would highly recommend. Thank you.”

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.