Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

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“Ordered sale items recently, very prompt delivery ,very pleased ! Thankyou”

Helpful Report

Hi Susan, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Ordered a hot tub last year was delivered when stated never had any problems ordered a few items since for the hot tub never had any problem”

Helpful Report

Hi Louise, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Very fast on delivery one happy customer”

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“Outstanding service pack of filters delivered within 24 hours”

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“Ordered some new filters for my hot tub, quick and easy screen to use and prompt delivery”

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“Great pool”

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“Great quality hot tub, instructions easy to understand, easy to set up , great quality and works fantastic! I've owned other brand before and can happily recommend you try wave hot tubs instead!”

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Hey Sarah, Thank you for your kind words. It was really nice to read your review and feedback. Your feedback is really appreciated and we are super thankful for this, I'm sure you'll create lots of good memories with your Tub in the future. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Very happy with it and very quick delivery would recommend to anyone and added bonus my little girl loves it”

Helpful Report

Hi Lewis, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Excellent service fast delivery”

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“Fantastic service, very quick delivery would highly recommend 5 *”

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“Excellent value for money. There was an issue with the pump however after a few questions and photos a replacement was arranged. I was a little sceptical die to some other reviews however I couldn't fault the customer service.”

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“Never been disappointed by wave site such great value for money and excellent after care”

Helpful Report

Hey Barry, Thank you for your kind words. It was really nice to read your review and feedback. Your feedback is really appreciated and we are super thankful for this, I'm sure you'll create lots of good memories with your Tub in the future. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Really loving my new hot tub great value and great product love it!!!”

Helpful Report

Hi Colin, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“We are soooo happy with our 6 person Atlantic hot tub, really easy to set up and quick to heat. From when we ordered the tub to when it was delivered ( tub arrived about a week early ) we had constant contact with customer services and when the chemical starter kit arrived late, we were instantly offered a pack of free filters 👍Coming home from work and having this to sit in and chill is amazing and equally great is spending time with our friends in it. Thank you Wave Spas this is easily the best thing we have ever spent our money on!!!!”

Wave Spas 5 star review on 3rd September 2021

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“I have recently received a replacement item for my hot tub, it was replaced immediately and quickly. The service I have received from Wave Spas has been exceptional from the very beginning and I would highly recommend them.”

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“Brilliant paddle board fantastic price all good would recommend 👍👍”

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“Great product and superb aftercare assistance”

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“Impressed with the wave hot tub, The instructions could be better. Also the inflation of the hot tub is difficult to do. Other than that quite pleased with the wave hot tub.”

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“Very easy to order and quick delivery. 1 happy customer”

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“Great customer service we love our spa we chose wave after doing a lot of research about other spas very happy with our purchase”

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Hi Jennifer, Thank you so much for taking the time to leave this lovely review. We love to hear back from our customers and we are so thrilled to hear how much enjoyment you are getting out of our product! If you ever require any assistance please do not hesitate to get in touch. Have an amazing day! Happy Tubbing! Patrick @ Team Wave

Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.