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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

Wave Spas 5 star review on 19th July 2023

92

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My spa did have quite a delay , however stuck with it and very glad I did , really chills us all out and have some lovely quality nights just sat with my children chatting , keeps the heat and doesn’t take that long to heat either , so far so good as only had a week but quality and price appear to be great 👍”

Good afternoon Rebecca, Thank you for giving us a positive review! We love to hear from happy customers. We do apologise for the delays on behalf of our suppliers, but I'm glad you have your tub now and that you are able to chill out and chat with your children. It sounds heavenly! Have a lovely summer, Rebecca. Kind Regards, Anna @ Team Wave

“The only reason I couldn't give 5 out of 5 is due to the delivery being a bit out of whack. Other than that the Spa is great, looks the part and so far been fab to use.”

“Received my spa after 2 delays but had good communication with customer service really pleased with my purchase.”

Hi there Daniela, Thank you very much for your review. We do apologise for the delays on behalf of our supplier but I'm so glad to hear you had a good experience with our customer service team and that you're happy with your purchase! Have a lovely summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Ordered some additional items for my spa to include a cleaning kit, filters and cleaning chemicals. Told it was out for deliver the following day, but then received a message via Amazon Delivery that it had been 'cancelled'. No reason given despite it being dispatched! I emailed Wave and fair play, they immediately sent out replacement and are due for delivery today (hopefully). Given 4 not 5 stars cos it would have been nice to be told from Wave that the order had been cancelled rather than going on the Amazon Tracker app....”

Hi there Dave, Thanks for taking your time to write a review. Once your parcel is handed over to our courier, we do not get any updates ourselves unless we actively seek tracking information through your tracking number. However, I'm glad to hear your issue was dealt with swiftly by our customer service team! Kind Regards, Anna @ Team Wave

“quality is good, as is service. Marked down only because ofwaiting times.”

Hi there Nigel, Thank you for taking the time to leave a review! I am so glad you are happy with your tub. Your feedback is very important to us and we will pass it onto the relevant department. Happy tubbing! :) Demi @ Team Wave.

“We love our wave spa. Our second summer using it.”

Hi Ricky, Thank you for taking the time to leave us with some feedback. I'm so pleased to hear you are still enjoying your hot tub for the second summer. Lovely set up :) Happy Tubbing! Kirsty @ Team Wave

“I really love it but there are a few things I reaaly think should have been included, which are included with other makes. So you will need to buy the hose connector if you want to drain the tub to anywhere apart from straight underneath the tub. You will also need the inflatable inner top as only a thin cover is included. You will need all chemicals, test strips etc since none of them come included and even though there is one filter included - this only lasts a week so you need a few of them too. And you will need to get foam squares for under the tub as the ground sheet is think & flimbsy. Apart from that get tub and no isses with heating up fully so far.”

Hi Ciara, Thank you for taking the time to leave us with a review. We are a small business so we want to do everything we can to improve. I am so pleased to hear you are enjoying your hot tub. Happy Tubbing, Kirsty @ Team Wave

“Looks great, really easy to use and most importantly lots of fun”

Good morning Simion! Thanks so much for taking the time to leave us a review! We love hearing that you are enjoying our products :) We try and make them as simple and easy as possible so our customers can get the most out of them with minimum effort! Happy tubbing! Sajida @ Team Wave

“Ordered in April but kept up to date with what was happening....raining at mo so not used headrests, cushions or inflatable lid...thanks Wave”

Hi there Simon, Thanks for leaving us a review, we do our best to make sure our customers are kept up to date with their order :) If you need any further assistance with anything please feel free to get in touch :)

“Product is brilliant for the price, was delayed by a couple of weeks and wasn’t informed however once I emailed the customer service team was kept updated with a new delivery date which it did arrive for via DPD.”

Hello there Alex! Thanks for taking the time to review your experience with us. We value our customers and will feedback on the delays you have faced. We hope you are enjoying your new Spa and if you require any assistance with anything please feel free to get in touch! Happy tubbing! Sajida @ Team Wave

“Starter pack arrived. Hot tub not arrived yet”

“As a product, i can't fault it. Well priced and very enjoyable. Only 4 starts due to slow responses to emails ect.”

Good afternoon Simon, Thank you so much for taking the time to leave us a review. As a new business, we are always looking to improve our processes in place. We are so pleased to hear you are enjoying your new Spa, we are extremely proud of our products :) Happy tubbing! Sajida @ Team Wave

“Lovely Spa very easy to set up. Excellent value for money. A+”

Hi Richard! Thank you for your review! We are proud of our products so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“We just received our spa today, and although it has been delayed by 17 days, Wave kept us updated with a weekly Monday email, which was very much appreciated. Great communication.”

Hi Wendy, We really appreciate you taking the time to leave a review, thank you! We hope your spa! We recognize that the delays can be tedious so thank you for sticking with us! If you ever need us, we will be more than happy to help! Kind Regards, Jess

“Very happy with customer service, it took a while for a response but i assume they're unindated with customers during lockdown in the summer! Molly has been brilliant in dealing with my query, thank you Now back to the spa!”

Hi There! We are so glad to hear that you are happy with your experience with us, this is what we strive for! I have passed your kind words on to Molly. If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Still waiting on my spa, however I have emailed to get an update on my order a few times and was impressed with the speed of reply from the customer service team. The only improvement on the process I would suggest is how long the product has taken to be delivered, however I understand that this is due to supply issues due to the current world climate and outwith the company’s control”

“I haven't received my hot tub due to uncertain times with delivery but I did receive my free gift and have been updated regularly by wave concerning my delivery would like my hot tub but completely understand the difficulties we are all experiencing at this time”

Hi Mark, Thank you for your feedback, We are so glad to hear that you are happy with your experience with us, this is what we strive for! We would love to turn your review into 5 stars. I have emailed you regarding your order. We look forward to hearing from you. If I can help you with anything further please do not hesitate to get in contact with us. Kind Regards, Laura @ Team Wave

“Good customer service”

Hi Charlie, Thank you for your great feedback, This is great! If there is anything we can do to turn this into 5 stars please lets us know. Have a great day! Kind Regards, Laura @team Wave

“The company are trying hard to communicate their issues with their customers and appear to be open and honest which is a nice change. Their updates are short but informative and options open to cancel also provide comfort that they listen to feedback.”

Good Morning Jon, Thank you for your good feedback. So happy to hear you have enjoyed your experience with Wave! If there is anything else we could help you with, let us know and we will be happy to help. :) Kind regards, Laura @ team Wave

“Ordered my spa March 2021, delivery was scheduled for June. I was kept informed by email when the extra items I ordered were on their way. As a gesture of goodwill they sent me 2 free filters which was nice. My spa arrived 12th June 2021, it was easy to set up and get it running. We have had a few problems with getting the chlorine or Ph of the water correct.”

Hi Amanda, thank you for taking the time to leave us some feedback. I really appreciate your kind words. I'm so happy you've got your Spa now. I can see you've just bought the test strips which will help massively in getting your chemical levels just right. Happy tubbing! Kind regards, Paddy

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.