Wave Spas Reviews

4.67 Rating 2,867 Reviews
93 %
of reviewers recommend Wave Spas
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Read Wave Spas Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Visit Website

Write Your review

Tell us how Wave Spas made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Wave Spas 5 star review on 4th April 2021
Wave Spas 5 star review on 3rd April 2021
Wave Spas 5 star review on 30th March 2021
Elizabeth Chance
Wave Spas 5 star review on 30th March 2021
Tracey Miller
Wave Spas 5 star review on 30th March 2021
Wave Spas 5 star review on 28th March 2021
Eve Allen
Wave Spas 5 star review on 26th March 2021
Sharon Donnelly
Anonymous  // 01/01/2019
Arrived before expected delivery date by well over a month which was brilliant. Everything came well packed and extremely happy with the hot tub, fits family of 5 in easily. Easy to use with well labelled leaflet. Strong material comfy to sit in. Brilliant that it comes with floor Mat and lid. Happy family here
Not been used yet going to put it together later today, the service so far regarding delivery and updates on delivery after I emailed for an update to be fair first class 5 star
Strange how there is only bad reviews on the first page. They aren’t being removed by any chance. Had my tub up 4 months and got 4 holes in the seam which is apparently common with the Atlantic plus. Messaged Wave great they will replace my liner in about 13 weeks. Where’s the spare liners for situations line this. Won’t be recommending Wave to anyone
Very impressed with service -all order received before time so am very happy !!!!
Very pleased with the spa. We ordered it in November 2020 for pre Order and to be delivered in 26th March. I hadn't heard anything so I emailed them to confirm the delivery however they informed me that there was a 4 week delay. I was quite upset as I had ordered it back in November for my sons birthday in March to have to wait another 4 weeks. They apologised and sent 2 free filters, however a few days later we had a delivery from dpd of our spa! We were very thankful and only ended up being a couple of days late than the original delivery date. The spa is lovely, very quick to set up and my son loves it! So thank you wave Spa!
I am very satisfied with waves hot tub I had issues they helped me with the problem I am totally happy with my hot tub thank you so much for your help eliza
Good service and quick safe delivery
Has beeen too cold to try it out so can only comment on the service and ordering system. Pre-ordered for delivery 23rd March in January because the price was so good and very competetive.

Was kept up to date by Wave right through to delivery which was on time.

Any queries were dealt with efficently and speedily.

Bodes very well for the future, all we need now is some sun in Yorkshire.
I have been dealing with a lady in customer support, Eliza, she has been quick to respond and totally helpful. Cannot fault the service she has offered
Very good spa so much fun for everyone
Really impressed with my spa
Had a few hiccups regarding pay after delivery using Klarna but dealt with courteously and satisfactorily. Delivery was a week later than expected owing to several different factors but hardly surprising in present circumstances! Spa is set up and working well! Tip:go online for better instructions than in manual supplied.
Received my Atlantic spa after a 2 month wait, well worth waiting for. Great product and great value
Great services, perfect product, delivery on time, Highly recommend.
Bought the Atlantic plus 4/6 person hot tub on a preorder deal. The tub arrived on time and setup only takes around 40 mins and looks amazing. Had some questions so emailed the service team who answered everything and gave me lots of helpful advice. Would highly recommend Wave Direct to anybody wanting to get a fantastic product at amazing prices with a customer service team that’s also amazing.
Must be honest, I had a few issues with my spa, But after talking to wave spa all problems are now, sorted, and would highly recommend if you have, a issue talk to customer service Tom was fantastic
Have just used mines and it is first class
Very quick delivery, well packed items. The hot tub skimmer is well made and sturdy and does the job beautifully and price wise, great value.

The round spa bubble mat liner, seems like a great idea, not so sure yet it will save on 15% heat loss as advertised. Only time will tell on this one.
Excellent service replied quickly to any questions mind you just setting hot tub up as I review this but everything going fantastic at present hopefully will be having a dip later today.
Fast and efficient service
Wave Spas is rated 4.67 based on 2,867 reviews
Frequently Asked Questions
Is WaveSpas legit?
Yes, they are UK based business with their HQ in the north of England.
What's WaveSpa delivery like?
Delivery is normally very quick if the item is in stock.