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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 13th January 2024

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Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

Wave Spas 5 star review on 19th July 2023

92

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as described, fast delivery and a fantastic price too!”

Hi there Samantha, Thank you for your review! I'm really glad that your order was delivered so swiftly and that you love our prices! We are very proud that we can provide quality products to our customers at a more affordable cost so we're so glad to hear that you that you're pleased with your purchase! Have a wonderful day! Kind Regards, Anna @ Team Wave

“Good quality ,,robust,,,”

“Very very good cant fault it rely pleased”

“So far so good we'll happy with it and thank you for the fast delivery my grandson loves it”

“I ordered my hot tub from wave and lots of accessories. Quick delivery and professional service. After sales service also excellent. I am delighted with my purchases.”

“Very quick delivery, straightforward set up, bigger than expected.”

“Wow my parcel came today after delivery company lost my parcel twice. I have to say wave came up trumps and after contacting them both times they sorted everything out a huge thank you to them. It was just like my birthday opening my parcels. Thank you once again.”

“Brilliant products, quick delivery, thank you!”

“Great product happy with everything. Thanks very much”

“Ordered a hot tub top insulation cover, arrived in a couple of days perfect fit Well pleased. Definitely worth getting I could tell the difference on heat retention in a few days”

“Tajes the spa experience to another level. Everything about waves is second to none. From beginning to end they are professional, reliable, customer focused and all products are value for money The company focuses on quality products supplied to customers at affordable prices. Very customer focused and reliable company”

Hello Angela, Thank you for the amazing review. We are always working to produce the best customer service and we are so happy to hear that you are happy with us! As a family-based company, we pride ourselves on providing great customer service and quality products. We hope to continue keeping you happy with us! Happy Tubbing! Kind regards, Sam @ Team Wave

“Normally great service but last order was packaged pretty bad. Luck for none of the smaller items to have dripped out. When it was delivered the box was in a sorry state. Already emailed customer service and recieved an apology already”

Hello Stewart, Thank you for taking the time to leave us a review. We pride ourselves on providing the best customer shopping experience. We appreciate the honest review and we are always working to better ourselves as a company. If you need further assistance please don't hesitate to contact us. Kind regards, Sam @ Team Wave

“Had mine now for over a year . Kept up all through the winter to!! Still as good as new But like any of you possessions you have to look after it😊”

Good afternoon! Thank you for your glowing review! I am so glad to hear you are still enjoying your spa and that you have kept it in perfect condition! I hope you have a wonderful weekend Linda! Kind Regards, Anna @ Team Wave

“Great service from wave spas and we love the hot tub”

“My wave Spa 4to6 person came earliy so did the starter kit so I'm happy so far”

Good afternoon Claire, Thank you for your positive review! It's really great to hear that your spa and starter kit was delivered early! We hope you thoroughly enjoy your spa, happy tubbing! Kind Regards, Anna @ Team Wave

“My wave Spa came earlier so did the starter kit very pleased so far”

“reerer erer er er e re re r”

“I found the site easy to navigate and easy to find what I was looking for. They arrived earlier than expected and at a great price. I was very please with my purchase”

“Purchased the drinks holder to go with our wave Atlantic spa, really pleased with it, it’s sturdy, fits over the hot tub so you can enjoy your tub and a drink at the same time! Perfect!”

Hello there Carly, Thank you so much for leaving this lovely review. We really do appreciate this feedback. It's amazing to hear that you enjoy our products so much. Wonderful customers like yourself are the reason we strive to keep up our quality service and products. Have a lovely day. Happy Tubbing! Patrick @ Team Wave

“This hot tub is better than expected. its so easy to set up, nice and sturdy once inflated, and gets hot enough to make you sweat. I love it!”

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.