Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

Wave Spas 5 star review on 19th July 2023

92

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting ages for my hot tub and still late so the weather changed not able to use it yet hopefully I’ll be in it next year”

“I felt they were slow.”

“I was pleased with the pre-order and the lady answered my questions responding quickly I preferred chemicals and they took a while but we’re on time and good quality The wave spa was easy to use and set up Could do with more information on chemical control and dosing but the product was excellent quality and packs up small enough to put in the loft over winter The spa experience itself if a glorified warm and bubbly inflatable pool with just a foam pad to cushion seating but it is fine for our purposes”

“Ordered during spring lockdown but arrived ahead of time. Issues with the product though. Always seems to heat 1 degree under the set temperature particularly when it’s a bit cooler outside. We used it for about 2 months before it seemed to get a puncture. This is kept inside a sunroom with no sharp objects or debris. It’s seemed to built up a lot of pressure one night so can only think it has been a pressure puncture even though this shouldn’t have been possible. For these reasons I would not recommend this products to others.”

“Getting in touch with yous can at times be difficult and the response time from yous is poor. But I will say yous are good at resolvig issues.”

“Works as described , keeps the heat in , filters can be expensive to change every week”

“The tub is a little disappointing coz the height of water is a tad low.. Probably better if more than 1 person goes in but definitely too low to not get cold for one.”

“Not brilliant customer service to start with as they seemed to be overwhelmed with customer enquiries however when contacted later in the year got a better service when less busy. Product ok.”

“We had a problem with a leaking pipe, emailed them got back to me, and then sent out a spare part, plus a box of chlorine tablets for the inconvience D,. Denton”

“My delivery was just over a week late so that wasn't a great start but I look forward to getting it all set up! Perfect addition to the household ready for a lockdown!”

“Hi, I never received the product. Thanks”

“Good product but delivery is sketchy says it has been shipped or out for delivery and have to chase the courier and contact wave to find out where it is.”

“Original order took a while to arrive, when it arrived and was installed it had a hole in the inflatable seam, took a while to get waves to agree to send a replacement, then another wait. But all was resolved in the end and we are now loving our spa.”

Good Afternoon Joanne, We're sorry you had experienced some issues with our product but we are glad to hear it is now rectified. We do hope you are enjoying your new hot tub and please let us know if you have any further queries or issues :) -S

“Hot tub turned up a month late and took 4 emails to get one reply . Once arrived does exactly what I expected looks good and I am sure we will have plenty of fun using it”

“I bought the Wave Spa Atlantic 4 persons. It’s great for what we want it for after a long day at work. I would really say it’s for 2 maybe 3 but 4 is a great squeeze. We had a few issues with the filter however this was resolved by customer service. All I would say is the customer service could be better. There is no phone number and you have to email for answers and the email can take days or weeks. I am still waiting until today to send something back and they have yet to reply 2 weeks in.”

“Love the product it just took a month to arrive, I did contact the customer service team and they did inform me there were delays due to COVID which is understandable”

“We've had the Wave Pacific for a couple of weeks now and although we have enjoyed it we have found it loses heat rather quickly. The problem with this spa versus the more expensive ones is that it doesn't heat the water whilst the bubbles are running. We found that we had to stop the bubbles every 15 mins to turn the heat on for 15 minutes to try to prevent loosing too much heat. Not ideal, I think it will struggle in the colder months. That said the bubbles are very good and the spa feels well made so I suppose for the money its reasonably good value. You will need to purchase another cover though as the one provided offers no heat insulation.”

“Delivery service and contact from customer service was awful and had to contact CEO of company to find out where spa was, no have it and product is great just a shame about the service.”

“More information as to what is exactly included in the package would not have made it necessary to send for further items after delivery was taken.”

“I love my hot tub but I seem to be having issues with the filter. I don’t think the instruction manual is very clear. I have messaged customer services more than once and the first occasion it too them a week to get back to me.”

«
1
2
3
4
5
»

Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.