Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

93

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought an Atlantic plus from a third party as it was £20 cheaper. Was delivered on time with a crushed box, DPD, thankfully nothing seemed to be damaged inside. On a positive note it was so easy to set up although there was not as much included with the spa as there was with our previous one (Lazy spa.)Also realised that the pipes from the control unit to the spa have to be really tight so they don't leak, also had a problem fitting one pipe as it was a very tight fit. Bubbles are not as vigorous as our last spa. All set up now and anticipate a pleasant experience as I have now ordered what was lacking in the box.”

“Our spar arrived a few weeks ahead of schedule which was a great surprise. When we inflated it we discovered that there was a manufacturing defect with one of the clips that meant the cover wouldn't clip on. A quick email later and wave have agreed to send out a replacement unit! Excellent customer service. Top marks”

“Quick and easy ordering system. Filters arrived a couple of days later via Amazon. Tracking was available.”

“Good item but the 12 week wait seemed to take an age”

Hi Martin, Thank you so much for taking the time to leave us with a review. We are pleased to hear that you are enjoying your hot tub :) We would also like to thank you for so being understanding of the delays as we know how frustrating this can be. Happy tubbing! Kirsty @ Team Wave

“Brought our wave spa on a whim. Popped into our local morrisons to do some shopping and had one for sale on offer plus my partner works for them so got another 15% discount, so we'll happy. We have been using it about 3 times per week since we Brought it so glad we Brought it I would recommend wave spas and products to anyone.”

Wave Spas 5 star review on 2nd July 2021

Hi Stephen, Thank you for taking the time to leave us with a review. I am so happy to hear you are enjoying your new hot tub, I hope the nice weather keeps up for you :) Happy Tubbing! Kirsty @ Team Wave

“Having ordered a hot tub from Wave I contacted them to find out when my product would be arriving as the estimated delivery date had passed, my emails were answered quickly and professionally by the team. I would have scored a 5 star review but I am currently waiting for my hot tub to arrive.”

“Fast delivery and easy website to use!”

Hello Abi! Thank you for the great feedback! We are glad that you are happy with our service! Happy Tubbing! Kind Regards, Sam@ Team Wave

“My delivery was a month early which was great , only set up today & all is looking great . Can’t wait to get into it”

Hi there Alison! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Sam @ Team Wave

“So I had a problem with my liner contacted wave they were brilliant sent me a replacement liner till my liner was in stock . Looking forward to receiving my new liner by March this year , thanks again for doing everything they can for me excellent service”

Hi there! Thank you so much for the great review, we are so glad that you are happy with our service! We look forward to your replacement arriving in March. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Jess at Wave Spa's was more than helpful today with VERY quick replies and even sent the spare part I required free of charge! Thank you Jess and would recommend Wave Spa's for both product and customer service quality.”

“It took far too long for our puncture repair kit to arrive and we lost the use of the hot tub for over 2 months due to deflation. I would like to return the hot tub for a refund as it punctures far too easily rendering it useless.”

“I’m going to be very honest in this review despite the actual spa being great. The fact that you preorder and they hold on to the money for at least 3 months and feel no need to actually email you and let you know if your spa is going to be late is just not good enough. Covid is no longer a good enough excuse when dpd are delivering across the UK every day. All it would take is a quick call or email to tell you rather than leaving you to keep contacting them when your delivery date has passed and you have no idea when or if it’s going to turn up. The fact that they have turned off comments on Instagram speaks volumes and it’s a shame as the spas themselves are a great product! The customer service really lets the company down. Also despite getting my spa last week I am still awaiting delivery of the starter chemicals that were due for delivery in June.”

Dear Rainey, Firstly we are delighted you love your Wave Spa. We emailed all our customers with two separate updates regarding the delivery times of the spas and any delays. In regards to the starter kit we again emailed all our customers with the delay, giving them the option to cancel the starter kit. Our UK based chemical supplier also supplies numerous chemicals to the NHS, primarily hand sanitiser and this took preference. We are truly sorry that your not happy but have a large team working to help all our customers, we are working on improving our service daily. Thank you for the review, we look at them as a way to improve our business and customer experience. Stay Safe - Team Wave

“What’s the best way to stop rainwater building up on top of cover? Straps are tight but it still creates a sag if there’s a downpour. Any advice would be fantastic Thanks”

“Hot tub arrived the day it was listed to which I couldn’t believe as I thought that would be roughly when it when it would be available! The tub is good quality and easy to set up - a little disappointed at how loose the lid is and I couldn’t see anywhere the water capacity to work out the chemical dosage, as a first time hot tub owner I’d have liked a little more advice on chemicals”

“Does anyone know if you can leave the pumping station out or do you have to take it in? The tub is not in a sheltered area”

“Just received my hot tub, having issues as one of the pump connectors keep leaking, I have tried everything”

“I’m still waiting on my Hot Tub, kids let down, trying to communicatIon is awful. Is there no telephone number you can call? Not happy!”

“I am keeping fingers crossed get item that is reserved for delivery on 01 August, keep getting emails saying delivery could be delayed, I really hope not will be waiting nearly 3 months by 01 August, also ordered starter kit which will be at least Sept/Oct delivery, so feeling very disappointed they have my money for 3 months, if you have to wait so long you should pay deposits and then pay balance when goods arrive”

“Web7984 - 734 paid for the hot tub 3 months ago should have been delivered 2 days ago no sign of the tub no information poor feed back not very happy”

“Good so far. Ordered my hot tub about a month ago waiting for it to come. I ordered a starter kit then only last week to get an email after I ordered it, that there was non in stock. The grammar on the email was terrible, so I am a little worried about my hot tub.”

We are very sorry to hear this. We have notified our customers as soon as our supplier made us aware of the extensive and industry-wide issue with chemicals. I have sent you an email with further information about this and your delivery details. Grace Team Wave

«
1
2
3
4
5
»

Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.