Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

Wave Spas 5 star review on 19th July 2023

92

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you WaveSpa and Michael for making my dreams come true, a spa in my background! It’s about to be one heck of a summer baby!! The wait is over…it’s warming up now…. #spalife”

“3 months on and our rigid tub is the best investment we have made.”

“Wave spa best thing I have bought”

“Good quality reasonably priced product. Unfortunately I was trying to find a solution to an issue for my disabled mum. It wasnt suitable for that and customer service team have been very helpful in facilitating a refund. I can therefore highly recommend this company based on my experience.”

“Well orders I’ve made have been quick yet when things go wrong they fix them quicker the currier damaged some items called wave sent new straight away thanks Wave”

Hello Ian, Thanks for taking the time to give us a review! Unfortunately, damage in transit does happen occasionally but we will always do what we can to rectify the situation as quickly as possible. I am glad we could help resolve the situation for you so swiftly! Happy Tubbing! Kind Regards, Anna @ Team Wave

“I cannot fault Wave Spas - Brilliant product - and the customer service is phenomenal. They email back within minutes - even at weekends. So helpful. We had a issue with our tub (only the lining popped out- still worked) I emailed them about it and within 10 mins they sent out a new tub which will arrive in 3 days. No hassle, no 100 questions to answer. Brilliant company- highly recommend!”

“I had an issue with a defect on my hot tub and top. Wave replaced both, no problem! Great service by Morgan!”

Hi there! I'm so happy Morgan was able to help you out! If there's ever anything we can help with please do let us know, you know where we are :) Happy tubbing! Paddy @ Team Wave

“Received my spa fairly quickly, easy set up. Enjoyed the spa almost every night, loved it! Until I kept getting E5 code and it wouldn't heat anymore. I tried everything I could think of to get the pump to work with no success. Since it was still under warranty I emailed their customer support. Response time was extremely fast and Morgan was extremely helpful. As soon as I sent her everything she needed, she sent my a new pump via shopping and even scheduled a pick up for the old pump so I didn't have to make a trip anywhere to drop it off. Very happy with their customer service. Hoping the next pump lasts me longer than 3 months.”

“The one thing I particularly appreciate is when I have a question, and send in a request online, Nuy always provides a comprehensive answer! What great customer service! I am very happy with my hot tub and enjoy many hours relaxing in it! Thank you wave spa for making such affordable hot tubs available!”

Hi Claudia, Thank you for taking the time to write us a review. I'm so happy to know that I can assist you and help you resolve your issue. We are incredibly proud of both the products and services we provide to our customers. I hope you have a great day and happy tubbing! Kind Regards, Nuy @ Team Wave

“I have worked with Morgan and Molly and they have provided amazing customer service. Even when things aren't perfect, they did the right thing for me as a customer. Thank you both!!”

Hi there! Thank you for the recent 5-star review! As a small business, your feedback means the most to us. I am thrilled to see that our customer service agents Morgan, and Molly have been able to provide amazing customer service, and have been able to help you with any issues that you were experiencing. Here at Wave, we always aim to help effectively in our customers' best interest. Happy Tubbing! Kind Regards, Ellie @ Team Wave.

“My husband and I are both very thrilled with our wave spa. We were skeptical about being able to fit 4 adults in it when our friends visit, but we did and it was still pretty comfortable. We ran into a problem with a rip in the seam near the drain shortly after we purchased but customer service was quick to replace the tub and resolve the problem. My husband says this hot tub is his favorite thing he has ever bought, lol. We are very happy overall.”

“His has been much easier than the granules. Love it.”

“Have a lovely little spa which is easy to get in and out of Very good value Spoke with Nuy after receiving it and was given good advice”

“Bought a Pacific 2-4person spa few months ago ,delivery as promised on time. Great value and easy to set up. Had a problem with the the liner and contacted wave Your customer service was outstanding and a credit to the business. Extremely happy customer.”

“Hello, I've had the swift ridgid hot tub since the 15th October and it's brilliant. If you're looking for a hard hot tub without breaking the bank then this is the one. The air jets are powerful and heats upto 40° and is bigger than you think. I would recommend to anyone looking to buy, you won't be disappointed.”

Hi David, Thank you for taking the time to leave us a review! We're thrilled to hear you would recommend Wave Spas! I'm so pleased to hear you're so happy with your spa. Our Rigid Foam spas are super luxurious and are a great alternative if you're looking for something other than the inflatable spas we sell. Happy Tubbing! Kind Regards, Anna @ Team Wave

“I love my Wave inflatable hot tub. It has been a game changer this summer. I highly recommend anyone looking for a nice inflatable hot tub to check out wave Spas products. The Wave Pacific inflatable hot tub is very well built, heavy duty solid Construction and the company's customer service has been excellent. I would highly recommend this product to anyone”

“very well made products friendly customer service team. always ready to help.”

Hi Mick, Many thanks for your review! I'm thrilled to hear you've had a positive experience with our customer service team! We love to hear from happy customers like yourself who are pleased with both the product and service they've received, it makes us so proud! Happy Tubbing! Kind Regards, Anna @ Team Wave

“I purchased a wave spa Atlantic hot tub around may of 2021 and have been wry happy with it. I have had two small issues in relation to one of the hoses and a small tear in the tub. On both occasions they not only didn’t quibble but were super fast in sending out replacements free of charge as it was in warranty, as a company they have been simply the best customer service department I ha e dealt with bar none. I would have no hesitation in recommending the company and its products.”

“Love my hot tub. Went for the Rigid Swift, easy to set up and feels sturdy. Heats up to perfection and I think I have now found my happy place! Easy to maintain I can’t fault it. Have purchased the chemicals and some accessories from Wave and again can’t fault them. All work well and great value, make the daunting initial task of what to do easy.”

Wave Spas 5 star review on 26th October 2021

“It’s awesome for the money. Ships fast great service just wish temp stayed or hit the max”

«
1
2
3
4
5
»

Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.