Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

“Found the website confusing as to what exactly was being booked and facilities, couldn’t really filter out many options.”

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Thank you for your feedback. We are sorry to hear that you found our website confusing, we do offer a variety of filters on our searches but are always keen to improve - it would be really appreciated if you could email us: holidays@watersidebreaks.com with the information on which filters would have been useful for helping you to find your perfect holiday. Best wishes Abbie

“I had a good weekend escape at SpringWood Fishery Lodge, the place is lovely and I would recommend it. One of the downsides was that the lodge hadn't been properly checked before our arrival, as there was an opened bottle of Actimel in the freezer. We even had an unwanted guest🐀🐁🐭🐹 at the property who kept us company while we were watching movies, kept us awake at night by trying to get into our bags hoping to come home with us. He also left several little gifts for us (aka droppings💩💩💩💩💩) in the kitchen units and on the sofa.🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐹🐹🐹🐹🐹🐹🐨”

Waterside Breaks Ltd 3 star review on 1st January 2022

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Thank you for your review. We were pleased that you enjoyed your stay at Spring Heath Lodge and that you would recommend it to others. As a quiet countryside location, we do understand that very occasionally the local wildlife like to drop by but I am pleased to report that this is very rare and was remedied as soon as the owners were made aware of this little 'extra guest' from reading your review. We hope that you may choose to stay at Spring Heath once again and the owners look forward to welcoming you back before too long.

“Long looked for pet friendly accommodation for me”

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Thanks for your review, we wish you a lovely time at Taymouth Marina, a lovely location to head off into the hills and dog walking. Enjoy!

“The girls I spoke to were very pleasant and helpful. I did not realise I was booking through a 3rd party, could I have booked through Orian directly. I now have to give all our details to them.”

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Dear Mrs Norris, Thank you for your review and comments regarding our booking service. We are disappointed that you are not fully satisfied as we strive to ensure our company provides a good level of choice, professional and knowledgeable advice to all customers. We work with many property owners across the country and we reflect their best prices available, there are no additional booking fees or additional charges. We have many customer who come back year after year, the only additional information that owners sometimes request is a guest list so they can ensure the property is laid out as it should be ready for arrival. The Cotswold Water Park is a beautiful area and we are delighted we are able to offer a good range of owners and properties across this region. We wish you a lovely stay in your lakeside cottage and thank you for your booking. Best Regards - All at Waterside Breaks

“Good friendly staff and knowledgable. The response to my online request was vague, stating I would be contacted to confirm my request. I never recived that call (no phone record of missed call) although Waterside said they tried to contact me. As a result the accommodation I'd booked was released, without me being informed, and had to accept 2nd choice accomodation. Only after I had initiated contact with Waterside Your people are good but your booking processes are extremely weak.”

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Dear David, Many thanks for your review and valuable comments. We are sorry that your first lodge choice was booked for the dates that you wanted as these were popular dates. We handle every enquiry we receive straight away, holding the property and contacting each customer as quickly as possible, leaving messages if we are unable to speak directly. We are very sorry that in this instance that you did not get a call or message which concerns us as to where we had left a message (maybe we dialled an incorrect number?) but when we did not hear back the property was released after 24 hours due to it being the last one available. We wish you a lovely time at Lake Pochard in the Cotswolds and again we apologise for any mix up caused by our error. Regards Waterside Breaks

“Lakeside view and big room lodges are brilliant”

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Thank you for your kind review of your stay at Lake Pochard, We hope you had a lovely time. We note that your comments were very positive and wondered if you had any issues as you only rated our service as 3*? Thanks Waterside Breaks

“To be honest I'm not happy, Iv been waiting for 4 weeks now for confirmation of my booking and I still haven't received any.”

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Hi Debra - thanks for your review and message, the confirmation of your holiday was sent out on the date you booked your holiday. Sorry that your booking confirmation has not been sent out by the owners. We have chased the them to ensure your confirmation from them will be resent out for you for your break in April in the Norfolk Broads at Peninsula Cottages. Have a lovely time. Regards All at Waterside Breaks

“Online booking would be a big improvement over having to send an enquiry form off and wait for a call from the company!”

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Thank you for your comment and review. I agree that would be ideal. We act as a remote booking office for many different owners and all bookings are made with the owners directly so we do need to confirm actual availability and reserve those dates accordingly for you. We also like to speak to all customers to ensure that the holiday they are booking is the right one and be able to answer any question they may have. Regards Waterside Breaks

“Arrive at destination... First dust off all the cobwebs, shoo the spiders. Wash the dishes as clean the shelves. Remove the old dog chew and tissues from under the sofa cushion. Air out the smelly bath mat. Clean the windows. Now enjoy the view and watch the big black labrador have a poo in our back garden area on two occassions. Much to our own dogs disgust. Great place to stay had the above not been an issue on arrival, despite the list of rules that explain the above is to be done before leaving. We have to say the surrounding area was superb, great walks very relaxing. Be prepared to start a war with the midges.”

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Dear Gary - Thank you for your review and comments regarding your stay at Loch Awe. We take all feedback very seriously and will of course pass your comments onto the owners for their consideration giving them a chance to look into the points raised. We are sorry that the lodge was not quite up to expectations and we will review this ourselves too as standards are very important and that the high standards are maintained. Regards All at Waterside Breaks

“Disappointed that I couldn't book online. When I did book by phone I said that I wanted to pay for the whole holiday but have since found that only a deposit seems to have been taken. Good response to my original booking request with a phone call and email the following day. When I called back the lady was very friendly and helpful.”

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Dear Mr Uden - Thank you for your review of our service and comments. We are remote booking service for many different owners and we are unable to take direct online bookings for selected owners. If requested we would of course take full payment if that was your wish and apologise if this was not noted at the time. Of course we can arrange for this to be done if you wish straight away and re-confirm your booking confirmation? We wish you a lovely stay at Lake Pochard. Regards All at Waterside Breaks.

“Call handler very polite and helpful and booking process simple. However, we never got a booking reference, as defined in their terms, and when we got to our lodge, it did not have an en suite bathroom and there was no bath in the property, as advertised! This caused a problem as we had our young son with us. Having checked with the park operator we were told that the pet-friendly lodges do not have a bath. Disappointed. However, standard of holiday otherwise was very good.”

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Thank you for your review and comments regarding the lodges at Shearbarn. We are sorry that your lodge was not as you expected, we have looked into this with the owners to see what has happened as we were unaware of this too. There are a selection of lodges at this location and it seems that there are some that are configured somewhat differently. It was a shame that the owners were not aware that you were unhappy with any aspect of your lodge during your stay as they may well have been able to change you to another one. Our property details have now all been updated accordingly.

“The lady on the phone was lovely very polite and courteous when I actually booked and paid for the break. However I had an email confirming my booking addressed to a Mrs Lane . I sent a return email explaining I was concerned about the confirmation being in the wrong name but with the correct address. The return email was very curt and stated that the fax received from waterside breaks said I was Lane, and it will be changed.”

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Dear Mrs Clark - Thank you for your review of our booking service and your comments. All our booking information we had was all in your correct name and so too the confirmation sent our from ourselves was correct too. We have no idea how the booking details were accidentally sent out in the wrong name from the owners directly but of course we will look into that and we apologise for the error that occurred and the curt response you have received. We wish you a lovely holiday in the Norfolk Broads and thanks again for your booking. Regards Waterside Breaks

“The property I rented in Horning, called Top Deck was the worst place I've ever been in. The description on the Waterside Breaks website does not tell you that the property stinks of damp, has mould growing on the walls, the linen supplied had mould on them. The smell was so bad that all our clothes stunk of the place. Also the extractor for the Chinese take away next door is right next to the upstairs deck so you couldn't go out there to enjoy the view as the smell from that was absolutely awful. The heating and the cooker didn't work. I called & sent messages many times to the owner. He did not bother to reply. It's a disgrace that this property is advertised. Is it even legal to rent it out? Very disappointed Waterside Breaks, will not trust your properties again”

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Dear Mr Sheridan - Thank you for your comments regarding your stay at Top Deck Cottage. We take all comments on properties that we rent on behalf of the owners very seriously and liaise with the owners accordingly to ensure standards are kept up. We have passed on the details that you sent us directly for these to be looked into by the owner giving them an opportunity and chance to review, act upon and respond. We have let this particular cottage on many occasions without issue that we are aware of but of course we take nothing for granted and look carefully into any complaint. Regards Waterside Breaks

“I was impressed by the knowledge of the sales person. However when I asked if it was possible to book the break for less than a week I was told this was not possible but on speaking to the owner was told no problem. This is a case of misleading selling as your sales person stated they had spoken to the vendor and they said no. I am however now happy with the price and the prperty”

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Hi Jacqui, Thank you for your comments, we have looked into this as it concerned us we had done something wrong. The owners at Norfolk Broads Direct are not offering or advertising short breaks on any of their cottages over Xmas & New Year and have asked us not to promote this option as they were unable to offer differing changeover times due to staff cover. However, in this instance following a conversation you had with them directly they were able to work with your chosen dates and manually changed the booking dates over. We do not aim to mislead in any way and try to help and provide our customers with all the correct information as we know it. We wish you all a lovely break in Fair View Lodge over the Christmas period. Regards, Waterside Breaks.

“a few mistakes with the booking, ie taking credit card details when no credit card machine”

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Customer Service
Communication Channels	Telephone, Email, Live Chat
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Waterside Breaks Ltd Reviews