Waterside Breaks Ltd Reviews

4.9 Rating 1,361 Reviews
100 %
of reviewers recommend Waterside Breaks Ltd
4.9
Based on 1,361 reviews
Customer Service
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About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

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Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022
Anonymous
Waterside Breaks Ltd 5 star review on 14th December 2016
Rosemarie
Waterside Breaks Ltd 5 star review on 13th December 2016
Anonymous
Waterside Breaks Ltd 5 star review on 31st October 2016
Mr Rob Sadler
Waterside Breaks Ltd 5 star review on 22nd July 2016
Mr Alan Cooksey
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
3
Anonymous
Anonymous  // 01/01/2019
Fishermans Lodge, Stretton Sugwas, Herefordshire - Quite frankly is dirty and in a very poor state of repair and the owners seemingly, could not care less - would not recommend this property to anyone. On arrival, we had to wash most of the kitchenware, few photo's attached, as it was quite frankly disgusting. There was a thick layer of dust on the stereo, clumps of hair floating in the hot tub, the plastic boarded patio area was so unlevel it was unsafe to walk on, and when my husband fell on his way to car when we left 3 days early, the owners intimation was that we were lying, and they would check their video footage! Sadly due to such a terrible experience, we would not use Waterside Breaks again, as this property was flagged up to all these faults on Trip advisor a year ago, seemingly nothing has changed since then tho - only wish I had seen this before we went!!
Helpful Report
Thank you for your review and email regarding your stay, we were sorry to hear that your holiday fell below your expectations. I can confirm that following your points, the owners have inspected the property to rectify the issues raised and undertake a small refurb, with updated photos taken and posted online. A partial refund was also actioned by the owner. Kind Regards, Abbie
Dirty inside & out - Broken Furniture - Furniture that had seen better days - uncomfortable beds - broken equipment - rusty dangerous chicken wire (leading to the front door) - front door wouldn't close - kitchen had never seen the cleaning end of a mop EVER! Booked for a week stayed 2 nights & 1 day !! Owners are not bothered once they have your money - Avoid - spend your hard earned money elsewhere.
Helpful Report
Dear Mr Merrill, Thank you for your review and comments regarding your stay in Wroxham on the Norfolk Broads back in June. We are very sorry and saddened to hear that the property was not up to the standard that was expected. We are shocked to hear this as this cottage is very well booked and graded at 4* by Visit England and had only been assessed several months before you stayed. We always take any negative reviews and complaints very seriously and we have passed on your comments to the owners directly so they can assess the points individually and that they can respond to you directly and appropriately. Please be rest assured that we will of course keep a close eye on this matter. Regards Waterside Breaks.
My daughter and I booked a M - F break at ......... The accommodation was not as pristine as shown in your brochures but the problems we had were immense. Each day more than one thing went wrong some of these included heating breaking, fridge turned itself off twice, television in bedroom did not work as it was an old style and the digi box had been taken away so there was no chance of watching television in the bedroom, the shower in the second bedroom had to be fixed as broken and no hot water, the drainage was atrocious and the showers kept filling, the toilet did not take the water away and sewage was coming up. These are just a very few of the problems we encountered. When we reported it no one from management even bothered to contact us, when they said they would. The only person we saw was the under manager who took details after about two days and said the manager would contact us. Our whole holiday was spent staying in reporting defects and waiting for them to be fixed. After spending a long time trying to contact them the manager did call but said they could only give us a weekend in the house during December to February which meant we would have to travel all the way to Cornwall for one full day at the coldest time of the year. This was totally unacceptable and I would never use them again.
Helpful Report
Thank you for your review. We are really sorry to hear about holiday and horrified to hear about the list of issues that you have experienced. Are you able to let us know your name and which property you were staying please so we can look into this for you and speak to the owners regarding your stay. How has it been left with the owners at this point too please? Thank you. Tim Wells, Waterside Breaks
I had made a booking yesterday, provided payment details etc. we were looking forward to going for a long weekend this Friday . We had booked our leave, planned each day, only to receive a call this morning to be told that we can't go after all due to a double booking. Very disappointing!
Helpful Report
Dear Mrs Dhatt - We are really very sorry that this mix up occurred and we are very upset for you. We had taken your booking in good faith and held the property with the owners directly. However an error in their booking system had double booked this lodge which was the last one left available and we only made aware of this after you had booked everything. It was totally out of our control and sadly there was nothing we could do resolve this unfortunate situation or find any alternative suitable options. We thank you for your enquiry and we sincerely hope that you find something for your family for this weekend. Best regards Tim at Waterside Breaks
We had a great break in perfect location, thanks. However, the day boat hire you recommend is not within walking distance from cottage and therefore not convenient at all. Day boat hire directly outside cottage so cannot understand why you do not recommend this one???
Helpful Report
Dear Mrs Baker - Thank you for your comments, we value all feedback and look very carefully into all reviews made. We value our reputation and customer ratings accordingly and always assess our advice on a regular basis to ensure all holidays booked via Waterside Breaks are enjoyed by all our customers. We are however in this instance a little confused by your comments regarding your stay at the Cordon Rouge Cottages in the Norfolk Broads, The booking confirmation details that we sent to you and the Norfolk Broads advice sheet attached recommend the owners own day boat hire as they offer a 25% discount of all on-site hire. If you are after motorised day-boat hire for longer periods than just single day hire there are very few companies that do this and we recommend one in Horning, approx 3 miles away. We are delighted that you enjoyed your stay in Wroxham and hope that you were able to get out on a boat, definitely one of the best ways to experience the Norfolk Broads. Best regards from all at Waterside Breaks.
Miss-sold a holiday, i think that says it all!!
Helpful Report
We accept that there was an error in the property description regarding the upstairs WC and we are very sorry that was so. We are very careful about all holiday cottage descriptions and hope everyone has a lovely holiday. We have amended this accordingly on our website.
Waterside Breaks Ltd is rated 4.9 based on 1,361 reviews