Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury WayHitchin SG4 0TP, ,, 54 Wilbury WayHitchin SG4 0TP, ,, Hitchin
Rating: 4.59

4.6 Rating 1,732 Reviews

91 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,732 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

01462341161

Email:

cs@gm8group.com

Location:

54 Wilbury WayHitchin SG4 0TP, ,,
54 Wilbury WayHitchin SG4 0TP, ,
Hitchin
SG4 0TP

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Water Butts Direct 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product made from recycled materials, but I was not expecting to have to drill out the inlet hole. Fortunately, I had my drill handy with the correct size bit. Took less than 5 minutes. I had the butt connected in no time.”

Helpful Report

“Perhaps my fault but I did not realise that the Basic butt I ordered came with a diverter, so I ordered your recommended diverter. Result: two deliveries and some unwanted plastic. The Basic tall butt has a plastic tap which looks rather flimsy and has no plinth, so quite a bit of the water volume will remain when its level falls below that of the tap! Finally, I found the rather expensive Gutter Mate diverter rather fiddly to fix, and the instructions none too helpful. I suspect I shall have to re-drill the wall to ensure all water is collected.”

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“Easy to find items on the website V Good delivery time 3 days. The only problem I had was they didn't confirm my order so was not sure if they had received it luckily it arrived quickly so alls good”

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“Very good and prompt service. The only reason for losing a star is the frustration that if you don't want the package they offer, it costs significantly more. I wanted a grey butt and stand, if I'd accepted the same butt in green with a stand, it would have been 35% less expensive.”

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“Arrived on time safely. Good Quality, would recommend.”

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“Good quality water butt very good service”

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“Very efficient and helpful”

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“It cannot be denied there was an issue with my order but what matters to me is that it was handled courteously and speedily and is now rectified to my satisfaction without too much hassle”

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“Excellent delivery of water butt would purchase from you again”

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“Good service, quick delivery and useful Q & A online. We have not unpacked yet, so no comments on the contents for a couple of weeks.”

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“I've ordered this butt before, but the green one, that one is fine too, been in operation for a few years. Due to the footprint of the green one, I decided to order another for a snug spot. The green one was out of stock so I ordered the sandy-beige one. Pro - comes with a good fitting fast flow tap (attached inside the butt for transit) Con - as there is a sump you cannot get 300 litres out of the tap Pro - sturdy and tough, a good plastic and a good lid, easy to on/off (should you need to). There is a removable internal collar which the lid snaps into. Con - they don't inform you about delivery and they use a different name to their transport company (who did ring the previous day but I thought the delivery was another order that I knew was on route) Pro - a fast delivery, at checkout it said 28 days but I received in less than a week Con - probably doesn't need wrapping in all the black plastic and clingwrap - perhaps you could ask at checkout if the customer wants all the plastic or wouldn't mind a few scuffs Pro - comes on a cute little pallet. I've left mine in the front garden in the hope someone steals it.”

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“My order arrived in good time and the Water Butt seemed easy enough to fix up. Hopefully it will do the job, as soon as we have a decent amount of rain! Would have preferred a lid which fitted over the barrel. The disc is awkward to remove.”

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“Initial problems placing an order for the 200l butt (using chrome, but no problem with Windows10), but prompt support provided. Thereafter, it went well - the butt arrived on the first day of the quoted range, well within the 1 hour time slot notified by text. The item was in perfect condition, with simple to follow instructions, and I had it assembled and in position in half an hour. I'm very happy with it; now I just need some rain!”

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“Very good service. Product not so good.”

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“Prompt and efficient service.”

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“Delivery delays were not communicated and I had to chase but responses were quick. Very happy with the water butt itself, easy to install and a useful & good looking item”

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“The flexible pipe was exactly what I needed. I had a little issue with the delivery which I now realise was due to the Royal Mail strike but feel I could have been informed when the item was dispatched.”

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“Prompt delivery. Easy to connect.”

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“Good communication when I complained of a defective inlet fitting. I was asked to send in some photos - although they were unlikely to demonstrate the fault - and they promised to send me a replacement.”

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“There was no mention of a delivery date until after the 28 days! Service was good but could communicate a little better!”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,732 reviews