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Watchfinder Reviews

1.6 Rating 89 Reviews

13 %

of reviewers recommend Watchfinder

Company Reviews

1.6

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Watchfinder 1 star review on 20th February 2022

Watchfinder 1 star review on 20th February 2022

Watchfinder 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had a watch valued. They were quick in the response but undervalued in by over £1,000 than what I could get for it at any high end jewellery stores. To this end, I would not recommend this company. They would still be able to make near 20% pre tax profit had they made a fair offer.”

Posted 3 days ago

“Super service, best watch dealer in the UK in my opinion Other reviews on here are complete nonsense I've bought and sold about 30 watches with Watchfinder over the last 6 years The top price they quoted when buying from me has always been honoured When buying good discounts have always been given, highly recommended”

Posted 2 weeks ago

“THIS COMPANY SHOULD BE BANNED FROM RIPPING PEOPLE OFF, YOUR ORDER WILL NEVER SHOWS UP. NO CALL NO EMAIL FROM THEM. ANYTIME I TRIED TO GET IN TOUCHED THEY WONT RESPOND.... Seek "EVIDENTLTD.COM" a legal assistance if you have invested and having ANY challenges. HAVE Got my money back”

Posted 3 weeks ago

“Sent my watch in for valuation . Returned with broken winder and link . They are not returning e mails .”

Posted 4 weeks ago

“Thy will offer you a price for your watch which is in perfect condition & as described.. And then when thy have received your watch thy will offer you a lower price than what was agreed.. And when contacted to ask why..? thy say will get back to you but don't.. Poor show unhonest offers & No reply”

Posted 2 months ago

“An extremely unprofessional company from top to bottom. If you're selling then don't approach these guys, they will either rip you off on the price or just completely waste your time.”

Posted 3 months ago

“Would absolutely give Watchfinder & Co. > ZERO stars if such a rating was possible. Why? My watch, a Tag Heuer Carrera Calibre 02 "Batman" Skeleton Chronograph GMT, which I purchased in late March 2023 from Tag Heuer in Las Vegas was returned to me after the sales fell through. The sale fell through because I questioned why the offer price had been reduced twice, the second reduction in price was small, but the reason stated by Anthony Nguyen was an outright lie. Anthony stated that "my offer price was slightly reduced because I was not trading in for another watch." When I directly confronted Daylan about employees skimming/embezzling from customers he hung up on me. Fortunately my watch was returned, BUT the service team damaged my watch when they attempted to polish a very fine superficial scratch from the case opposite the crown side. It now looks like sandpaper was used on the case and the finish is damaged. I have reached out multiple times to resolve the issue and like so many others, I have been unable to contact WF&Co. That's ok...my watch is under warranty with Tag Heuer where I am sending in for a proper repair and documentation of the damage caused by Watchfinder & Co. Once this process is complete I will be filing complaints with the following agencies: 1. Letitia James, NY Attorney General, Office of the Attorney General Consumer Frauds/Complaint Bureau 2. United States Department of Justice Criminal Division, Fraud Section, Corporate Enforcement I would encourage anyone who has experienced questionable price reductions from the initial offer price for reasons that did not align with Watchfinder & Co. policy to consider filing with the above agencies as well. The end state is to ensure past, current and future customers are not being defrauded by employees of WF&Co.”

Posted 3 months ago

“BEWARE!! DO NOT ORDER from Watchfinder. The Rolex watch I ordered BROKE in 3 uses and can't even be used. They DO NOT answer any calls or messages. We called every phone number we could find and it always goes to voicemail and they NEVER call you back. You CAN'T get ahold of them, they will NOT answer. We had to take the watch into a local Rolex Jewelry store and have it repaired costing us $1,000 out of our pocket. We called and messaged Watchfinder about 15 times over and over because the watch supposedly comes with their warranty. They NEVER answered. DO NOT BUY FROM THEM!!!! I would leave ZERO stars if it was possible.”

Posted 4 months ago

“7.000€ Wearable Elegance Turned Headache Wearable Elegance Turned Headache: €7,000 Watches – A Stunning Dilemma with Zero Guarantees. After 3 months . I've spent the last three months attempting to catch the attention of someone at Watchfinder, but it seems the results are consistently hitting the "no-answer" jackpot. It's almost like they're playing hide-and-seek, and I'm the eternal seeker. Jokes aside, I'm genuinely concerned about the impact this may have on the stellar reputation of Qatar Duty-Free. Allowing companies to sell products without any guarantee is like inviting chaos to the party. Still Looking forward to a resolution that brings a touch of reliability back into the game! Date of experience: September 09, 2023”

Posted 4 months ago

“Went with my hubby to Watchfinder this is what happened Horrendous service even before I purchased a watch Never answered E mail So went to Bluewater shop. Put a £3300 deposit on a Rolex hulk at £16.5 k watch on Thursday. Promised I could collect it on the Saturday. Rung them late Saturday and was told they hadn’t taken delivery yet but would ring me back once they found out where it was (by the ass manager Oliver. )Guess what No phone call same as emails. So went over there tonight Monday evening to be told it hadn’t even been sent by the Bicester branch. Yep I demanded a refund. Biggest waste of time ever by the most unprofessional company I’ve ever dealt with. Stay clear. You have been warned”

Posted 4 months ago

“BUYER BEWARE. There are multiple false claims being made by this website. Firstly they are dishonestly claiming "free returns" but that is innacurate. Shipping/tracking fees are up to you. They wont charge you a restocking fee, which is expected but they advertise free returns like Amazon, except they don't honor that standard. Its up to you to cover all of yhe costs. Next they are lying about a 5% discount for signing up to their news letter. They dont send a discount code like everyone else, instead its a link that doesnt work regardless of device usef. Dont waste your time, there are far better retailers to do business.”

Posted 4 months ago

“I considered selling a Longines HydroConquest 43MM in pristine condition, with tags, original box and papers, not even a year old used twice, a watch that cost £1700 in retail. these scammers offered me £550, an absolute insult, makes you feel like you are selling something stolen. Do not deal with these people.”

Posted 5 months ago

“Haven't received my watch back after sending it to them. After a clear offer from there said I heard nothing back. First Daylan was my contact Now I am getting apologies emails from a Shaida that it is in progress. What are they progressing since weeks? Just send the watch back! I don't Trust that I will get my watch back in the same condition if ever I gave given them another week to send the watch or hand it over to one of my colleagues - if not I will call the police and my lawyer. This company should be ashamed of how they treat their customers ... nothing g is as watchfinder is promising on their webside and videos”

Posted 7 months ago

“Accepted their offer for the sale of my watch, waited a few days for them to send me the collection kit. I scheduled the collection of the watch and the collection was missed. In the meantime, they thought the watch was on the way and they sent me an email saying the market was reducing and the watch had decreased in value by 2k (in the space of a day) and therefore the old offer was reduced. This is fraud, Avoid selling watches to these robbers. They seem to use this tactic with everyone from looking online.”

Posted 8 months ago

“BEWARE!! I purchased a new Rolex from an appointed Rolex store in June 2022. After buying the watch I decided that I didn't actually like it, however it is still as new with the original stickers, card etc. Not being sure as to the best way to sell it i decided to go to Watchfinder. I emailed pictures etc and was contacted by one of the buyers (Nicola). She offered me a figure of £5400-£5600 subject to inspection. I arranged to drop the watch at the store the following week for it to be sent away for inspection to confirm it was genuine. Before going I received another email from the same person stating that due to stocking levels their figure had reduced to £5200.00. I emailed her back to say that as long as that figure was set I would agree to let it go and took the watch to the store (a one hour drive). 7-days later I received another email saying that, again, due to stocking levels, they had further reduced the figure to £4750.00, at which time I asked them to return the watch and I drove the 1-hour distance to collect it. After checking the watch over with one of the sales assistants I noticed that the original store receipt was not with the watch. I now have to contact the Rolex store that I bought the watch from to request a duplicate. My advice is don't waste your time trying to sell your watch to watchfinder.”

Posted 10 months ago

“Spoke to Jay about buying a watch. He never called me back. Terrible service and I would not buy dog food from them”

Posted 1 year ago

“NOT TO BE TRUSTED Having filled out an online enquiry form to sell my Rolex steel and gold Submariner, I received a written estimate from Watchfinder &Co to purchase my watch. As I had never sold a watch predominately through an internet based company before I decided to contact their outlet in Birmingham and spoke to a Josh Morrewski who was very convincing about dealing with the company and assured me that it was normal procedure to send such a valuable item by courier and duly arranged for DHL to collect the watch from me. After handing my watch over to the courier and whilst still in transit I received an email from a person called Nicola at Watchfinder informing me that they no longer wished to purchase my watch. Straightaway I tried to call Watchfinder without success. After several attempts I came to the conclusion that the email must have been planned to be sent last thing on a Friday afternoon at 5.38 pm as there would be no one available to answer the phone and explain the appalling and untrustworthy conduct of why they arranged to collect my watch and then decided that they would cancel the purchase order for it. Having not had any success in speaking with anybody at Watchfinder I called the Birmingham outlet only to be told that the person who sent me the email would not be available until the Monday. Still in shock over the treatment I have experienced and In an attempt to avoid anybody else suffering the same fate I have decided to write this review and warn others about the disgusting and appalling experience I have had dealing with Watchfinder and that they are not to be trusted. At the time of writing this review I have not received my watch back nor have I have been advised by Watchfinder when I may get it. The outcome of this shady behaviour by Watchfinder will be continued with another review as and when and assuming I get my watch back.”

Posted 1 year ago

“Offered me less for my rolex than what I actually paid for it new even though i was told there was a demand for used Rolex.”

Posted 1 year ago

“I don't understand with their ridiculous valuations how they sell any watches at all ! Right now there is a Breitling heritage on there I've been looking for (retail £6,995) selling for £11.2k apparently on sale with a price of £12,400 crossed through simply because as a limited edition it is sold out ! That might push the price up but Breitlings don't nearly double in price! It would never be even close to the £12.4k OR the alleged 'sale price' of £11.2k. If you want a watch from WF, find their price then go to Ebay through their authentication service so you know it's genuine, and saved many thousands !!”

Posted 1 year ago

“They always provide a final offer extremely lower than the offer estimate range that they provide you with. After you give them your watch for sale after having received an offer estimate range from them, they keep the watch with them for several days and when you follow-up with them for your final offer they give you an extremely lower final offer. I sold a solid 18 karat Rolex president day date watch to them with a solid 18 karat gold bracelet in perfect condition. They quoted £10000/- to me initially and when I gave them the watch for sale they kept the watch with them for around 14 days and then gave me a final quote of just £8000/- stating that the watch was on a leather strap rather than the 18 karat gold bracelet. This is just cheating a customer with extremely deceptive malpractices. I have similar very poor experiences related to another 5-6 watches sold to Watchfinder&Co UK over the past 2 months. There should be legal action that gets taken against Watchfinder&Co UK for cheating and taking advantage of customers who expect a fair deal in times of urgency when they sell their precious watches for an urgent need of money.”

Posted 1 year ago

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Watchfinder is rated 1.6 based on 89 reviews