“The watch didn't arrive as quickly as I thought it might, so I contacted Watch Warehouse customer service and they were very helpful, pointing out that Royal Mail don't always stick to the delivery window. Good contact here.
Watch was very well priced and when it arrived I found out the reason, maybe. Two links needed to be removed to fit my wife's wrist but when examining the screw pins to be removed, in order to release the links, someone had been there before on every single screw head and made a real mess of them. I didn't think I could do anything to remove the pins so I took the watch to a jeweler, who said he could. It cost £12 to have the links removed and the watch was still a good price but very inconvenient to have to do that! Maybe someone could examine returns a bit more thoroughly so that this doesn't happen?”
Posted 4 years ago
Thank you for raising your concerns and I do wish to apologise this has happened as we only deal with brand new unworn items so I am unsure as to why this has happened and I will of course raise this with our returns department. As a gesture of good will I have refunded the £12 back to your account that was incurred. I do wish to apologise for this matter.
“They can say authentic as much as they want but but You don't expect a $260+ Mont Blanc pen to rust 3 months later , right ?
Then they have Worst customer service, their attitude is You purchased it so out of here.
I'm not sure if those 5 stars had the pen for long enough.”
“Ordered a Casio Edifice M710db on Saturday 11/05/2015 and it was delivered Wednesday 15/05/2015. It was packaged securely and all manufacturing packaging was in perfect condition. The watch has all its documents and holographic seals as expected. It's a great watch and I can't fault the service from the Watch Warehouse. Would definitely buy from again. Also, if you do, search for their discount codes. I saved 10% on my first order.”
“Very quick delivery, but the box for my watch had a crack running down the side, and some general wear and tear. Little disappointing as it is a gift. The watch is fantastic though, and was a great price, with quick and easy service.”
“Watch Warehouse was the cheapest website I found for the REC watches, saved over £60. Slight mix up when I ordered the first watch, but the next day I emailed Rob and phoned him. The next day another watch was sent on special delivery, Rob refunded me for the postage and packaging. When the second watch was sent it was in perfect condition! Happy overall with the service, and that they managed to send me another watch out a week before Christmas :-)
“I brought a Diesel Mr Daddy Mens Chronograph Watch - DZ7314. I was so happy when i came across this site as i ended up saving myself some money compared to high street prices. I recommend this site to anyone looking for great customer service and great products. Unfortunate my watch had come across a fault but these things happen. Speaking with Robert today, he has informed me that i will have a replacement shipped today. I look forward to purchasing many more watches through watchwarehouse. Please pass on my thanks to Robert, Polite & Efficient in what he does.”
“Purchased a watch with a significant discount compared to the high street price. Excellent communication from Robert as to order/delivery/timescales. Watch was delayed (due to manufacturer not watch warehouse) and again excellent communication and customer service. Would not hesitate to use again and recommend.”
“Excellent site..... Needed a link for my daughters Michael Kors watch and after 5mins chatting online with Robert, the link was ordered and hopefully with me by the end of the week.
The next watch I purchase will definitely be from The Watch Warehouse as the customer service is how it should be... Polite, Efficient, Smooth and Pain Free.
Please pass on my thanks to Robert, a great asset to your team.”
“Careful!!! 'watchwarehouse.co.uk' advertised a high priced but nicely discounted Victorinox on there site. They sold it to me and took my cash. It was then brought to my attention that said watch did not exist due to an error and they then tried to sell me a cheaper watch, or have a 5% discount on any other product! I requested that they should honour the quality and features of the watch I originally purchased. I did receive a refund thankfully, but lost money on the paypal transaction.”