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WasteOnline Reviews

4.6 Rating 2,615 Reviews

90 %

of reviewers recommend WasteOnline

Company Reviews

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Phone:

0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 5 star review on 29th May 2021

Keith Humphries

WasteOnline 5 star review on 7th May 2021

WasteOnline 5 star review on 25th April 2021

WasteOnline 5 star review on 22nd April 2021

WasteOnline 5 star review on 21st April 2021

WasteOnline 5 star review on 30th March 2021

WasteOnline 5 star review on 30th March 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service. The company still haven't collected my skip, now 10 days overdue. They have zero customer service and clearly have no relationship with thier apparent 'suppliers'! My advice to anyone would be to stay well clear if this service”

Posted 2 years ago

“All ok eventually, but disappointed that a booking was accepted for a set date but then delayed until the next day.”

Posted 2 years ago

“Excellent online service and kept informed via texts”

Posted 2 years ago

“The customer service is only online. They will not specify when the delivery is happening. With us they actually delivered to the wrong place, and then despite assuring us they would move it on that day, they didn't turn up. It was placed on 2 resident parking spots so really really BIG complaints from the neighbourhood. Then they couldn't pick it up days later because cars were parked around it, because it was in the wrong place. They then gave us a £160 charge for failed uplift. ABSOLUTELY OUTRAGEOUS . There is no phone number and, indeed the issue is still ongoing. DO NOT USE THIS COMPANY, IT IS A FRAUD”

Posted 2 years ago

“Easy to book and kept me up to date on times of every and collection.”

Posted 2 years ago

Great to hear that you had a good experience with us! We hope to see you order again soon!

Posted 2 years ago

“All very straightforward, will use again.”

Posted 2 years ago

“There seems to be a total lack of communication between WasteOnLine and skip operators. A lorry turned up to collect skip before it had been delivered, then another lorry arrived to collect the skip a day early and both of these lorries were expecting a 4 yard skip when we had in fact changed the order to a larger one. We were informed collection would be from 12.30pm and in fact the lorry turned up at 7.30am. All lorry drivers very professional and co-operative but WasteOnLine really do seem to have logistic problems.”

Posted 2 years ago

“Delivered on time , helpful drivers. Picked up early on a Bank Holiday. Recommend.”

Posted 2 years ago

This is great to hear, especially with how busy everything was around bank holiday! We hope to see you ordering again soon.

Posted 2 years ago

“It was very easy to book the skip I wanted online. WasteOnline are professional. They kept me informed every step of the way.”

Posted 2 years ago

“Customer servicers were excellent. Would use again”

Posted 2 years ago

“Excellent service, delivered on time and picked up on time. Will definitely use again”

Posted 2 years ago

Great to hear Kelly! We hope to see you again soon in our orders! - The WasteOnline Team

Posted 2 years ago

“good service, efficient and clean It would be good if there was a reminder 2 or 3 days before collection so that the customer can rearrange if not ready. A very small point the collection sms said delivery not collection which may be confusing for those who have multiple skips”

Posted 2 years ago

We will certainly pass that suggestion onto our IT team and we are aware of that text message issue and it is now resolved. - The WasteOnline Team

Posted 2 years ago

“Excellent service”

Posted 2 years ago

Thank you very much Donna. - The WasteOnline Team

Posted 2 years ago

“The skip was delivered early in the day, was positioned to be as convenient yet unobtrusive as possible. It was collected without fuss on the day arranged.”

Posted 2 years ago

Great to hear Christopher! We hope to see you again soon in our orders! - The WasteOnline Team

Posted 2 years ago

“Good, on time, took the waste, pretty much all that was needed.”

Posted 2 years ago

Service is our priority and it's good to hear that this was successful! - The WasteOnline Team

Posted 2 years ago

“On time and uplifted on time first class”

Posted 2 years ago

That's what we like to see Ian! Glad to hear it. - The WasteOnline Team

Posted 2 years ago

“Delivery & collection all as agreed times - Friendly driver”

Posted 2 years ago

This is great to hear Chris, we will let the supplier know of your feedback! - The WasteOnline Team

Posted 2 years ago

“Easy to book from this company online. More expensive than directly booking with the skip company but dealt with efficiently”

Posted 2 years ago

Hi Ross, glad to hear the site was easy and efficient. The prices are going to be slightly higher due to us being a broker but we do our best to make sure the service is worth the price! - The WasteOnline Team

Posted 2 years ago

“Delivered on time and picked up on correct date driver called to make sure I was in and finished with skip”

Posted 2 years ago

Great to hear Georgina! We hope to see you again soon in our orders! - The WasteOnline Team

Posted 2 years ago

“Drop off and use is all fine but it should have been collected on Friday. It’s now Sunday and it still hasn’t been collected as yet. We have to park our cars on the road so it’s inconvenient.”

Posted 2 years ago

Hi Ian, I am glad the drop off went okay. I see our Customer Service Team has been looking into this to get this rectified ASAP for you. I hope this is promptly resolved. - The WasteOnline Team

Posted 2 years ago

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WasteOnline is rated 4.6 based on 2,615 reviews