Warranty Assist Insights

Warranty Assist have a Customer Happiness Grade of F. Customers are unhappy with their refunds.


Happiness Grade
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Refunds - Difficult

Industry Average
" Never offered to refund for incorrect assessment and when I asked for refund for the policy. "
- Stephen
" Cooling system failed 3 months in. Lucky I had the Warranty Assist gold cover which states cooling system is covered. After the car when into their garage it turns out the particular part which failed is not covered so I will have to pay for the parts and the Labour. Oh yes and they charged me £72 to diagnose this fault for me and this is only refunded if it's warranty repair, so I lost that cash too. Total crooks. Avoid. "
- Daniel
" I had customer coming back to me for refund on vehicle, did substantial damage to my reputation. "
- Autozone

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Alice, Customer Support