How would you rate
Avoid, Avoid ,Avoid.
Impossible agents, they get you jumping through hoops.
They treat you like you are making a fraudulent claim.
Waste of my money, regret giving them my money, bunch of clever money extractors.
Best pay a bit more and actually get some proper service.
Looking at other reviews I am not the only one.
You've been warned."
"Customer Service at it's lowest"
"Absolute rip off. 4 weeks into claim and still no repair. Good old fashioned wear and tear excuse with out even inspecting my appliance properly quick enough taking monthly premiums and the excess. Dreadfull feel mugged"
"We had previously had appliance cover with British Gas but when they increased our premiums by about 15% despite us not having made any claims we shopped around and settled for the Silver package from the Warranty Shop. As luck would have it the heating element in our dishwasher decided to breakdown so we looked to make a claim on our policy. The T&Cs are such that you can't claim within 60 days of starting the policy. Although we weren't happy about it we understood the reasons why they have that clause. So on Day 61 of holding the policy we contacted the Warranty Shop to start a claim and that's when the fun started. We went through a series of questions and at the end were told that because or claim was such a short time after the end of the claim period we would be contacted within "2-3 working days" by an assessor to go through more detail. Given that we had already waited 60 days we couldn't understand why this was necessary but reluctantly had to go along with it. A couple of days later I got a call from the assessor to arrange a "convenient" time to have an "interview" about our claim. By this time I was starting to feel like a criminal. The "convenient" time could only be scheduled between 9:30am-3pm Monday-Friday and would last 30-40 minutes - hardly convenient when you work full time in the sort of job that has set times (ie lunch break!). Eventually I arranged a time which was by now a week after the original claim was registered. The "interview" consisted of going through exactly the same details as I'd already given the warranty shop. Fortunately it only lasted 10 minutes. I was told they would submit a report and we'd hear the outcome within "2-3 working days". 2 days later I received a call from an outfit called DVS. At last I thought, our claim has been accepted and this is to arrange for the repairs to be made. Wrong!! This was a call to go through the same questions I'd already been through directly with the warranty shop and the assessor. By this time I was getting completely exasperated with the whole process. The sting in the tail with this call was that you now have to pay your excess of Â£30 and that I would be contacted within "2-3 working days" for an engineer to call and assess our dishwasher. I enquired as to whether we would get our excess back if the warranty shop wouldn't honour our claim. The person on the phone couldn't answer and just kept referring me back to the warranty shop. So once again I called the warranty shop. I was told that if the engineer has been to assess our dishwasher and it is decided that they will not honour our claim then we wouldn't get our excess back as costs had been started. The only way we could get our excess back was to cancel the engineer's visit. I asked on what grounds our claim wouldn't be honoured and one of them was "wear and tear", so with cynical head on now, I said that I expected that this would be the conclusion of the engineer, especially as the dishwasher is nearly 5 years old. By now completely fed up with the whole process, being made to feel as though I was making a fraudulent claim and still no nearer having our dishwasher repaired, we decided to withdraw our claim and cancel our policy with immediate effect. Since then I've contacted a local domestic appliance repair man who came round to assess the dishwasher on a Saturday and will be able to do the repair on a Tuesday evening when he's received the part. It's costing us Â£100 but worth it to have a working dishwasher repaired at a convenient time for us. We're also going to put the warranty shop premiums we're saving in a bank account to cover any future repairs we need doing (once in the last 5 years is not a bad strike rate!) So the moral is if you want a cheap multi-appliance policy then the Warranty Shop will tick your box. However, if you also want a hassle and stress free claims process (not an unreasonable request in my opinion), then I would avoid the warranty shop at all costs"