Walls And Floors Reviews

4.00 Rating 13 Reviews
77% of reviewers recommend Walls And Floors
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Phone:
01536 314730

Email:
sales@wallsandfloors.co.uk

Location:
135 Lower Richmond Road
Putney

Categories:
Home & Garden
Home & Garden

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"The sales experience was good, the staff at the Kettering showroom were very helpful and went out of their way help. I did need tiles for 4 bathrooms. Had no problems with the delivery either, all went good until we opened the tiles. In the same batch of the same tile there were tiles of varying sizes, out by up to 4mm which is a massive difference when laying tiles as it completely knocks out the alignment! There were a lot of tiles that were bowed - basically rubbish quality! I have to buy tiles for my flooring as well but at least now I know I don't have to place this order with Walls and Floors! I wish I had purchased tiles for just one bathroom, and then decided whether I wanted to buy more from them. I looked at the excellent reviews here and went for it but the quality of the tiles is rubbish. When I called them, they tell me that 4mm difference is within industry tolerance level - I don't care, I am not asking for money back as I know that is never going to happen but that 4mm industry tolerance is unacceptable (to me at least). I now have to live with the tiles which are not a good finish and have ruined the look of my bathroom! I really regret buying tiles from Walls and Floors. Please don't buy tiles from this company or check each and every tile before it is laid (not practical I know, unless you only have to check may be 20 to 30 tiles)."
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Posted 1 month ago
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"Huge range to choose from, excellent prices, and very fast delivery of both samples and the full order."
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Posted 5 months ago
"Disappointing and dishonest. Promised me a price while I was in the Putney showroom, but then backed out when I put the order though a few days later, so ended up paying more than I was initially told."
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Posted 6 months ago
"If I could leave no stars, I would. I ordered 30sqm of porcelain floor tiles. Despite being told I would be called an hour prior to delivery, the driver wasn't given that information and I had to rush home having had a call stating they were outside. 500kg of tiles unloaded only to find they were incorrectly described and are glazed porcelain. Call to arrange refund and collection as a result of the inaccurate advertisement. I was told I would get a call or email re organising a date and time. 2 days later I arrive home to find the pallet company outside my drive ready to collect the tiles. No communication or forewarning, kids in tow as it's half term and I have to load all 500kg worth of tiles. Call to speak to a manager and told I can't for this matter, no explanation and then told I'll get my money back in up to 10 days! Shambles from beginning to end! Cheaper than the high street yes but appauling quality, inaccurate product information and even worse customer service!!!!"
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Posted 8 months ago
"By being very helpful."
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Posted 1 year ago
"Super range of Tiles at acceptable prices with a user friendly website, excellent despatch system too."
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Posted 1 year ago
"Great choice and excellent customer service"
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Posted 1 year ago
"excellent choice, sample tile delivered and was so pleased ordered tiles for ensuite and bathroom, delivery very quick"
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Posted 1 year ago
"Tiles arrived within 48 hours, extremely well-wrapped, no damage at all. In fact it took a pair of poultry scissors, a Stanley knife and a husband to unpack!"
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Posted 1 year ago
Lyn
"Great advice given, promise a 5% price comparison quote, and they're rue to their word. very helpful and knowledgeable compared to the high street tile stockists. Fantastic service all round, and the delivery was prompt too"
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Posted 1 year ago
"I was having to choose tiles online - we are in a very remote location, therefore the samples service is important. All the samples arrived quickly and well-wrapped, in pristine condition. The colours on the website proved to be very true which I was pleased about. Having the samples helped me make a final decision much more easily."
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Posted 1 year ago
"very good value; prompt delivery"
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Posted 1 year ago
"Ability to book delivery day a great bonus, samples were received promptly."
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Posted 1 year ago
Walls And Floors is rated 4.00 based on 13 reviews

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