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Waitrose Reviews

2.7 Rating 617 Reviews

37 %

of reviewers recommend Waitrose

Company Reviews

2.7

Based on 617 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 4th March 2024

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Waitrose 1 star review on 13th July 2023

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Waitrose 5 star review on 16th October 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waitrose deserves 10*s! Last week I had a family get-together of 15 and I had ordered food from Waitrose. When my order didn't arrive I found I'd left it in the basket - disaster! The manager immediately got into action, asked me to email a list of food in the basket and put my order together like for like. She was a complete star. The meal was saved. Thank you Waitrose - that's fantastic customer service.”

Posted 1 year ago

“Bought Dates, covered in black mold when opened. Sent photos to customer service. Letter back send more detail plus photo etc? no apology, no urgency, they could poison people. The whole John Lewis group is spinning downwards, they treat their customers appallingly.”

Posted 1 year ago

“I ordered a turkey, Christmas crackers and fresh bread, plus many other items for delivery on 24.12.22. The turkey was noted as not able to be changed, but nothing else. The crackers did not come, apparently there was an IT issue and they ran out???? The bread did not come, apparently the delivery time of 8-9am was too early for fresh bread????? The moral of this experience, if it's important, do not order online with Waitrose.”

Posted 1 year ago

“i ordered champagne when it was on offer, then was unable to collect it in the time period owing to a family illness. After a bit of to-ing and fro-ing, an incredibly helpful young man in the Balham branch went to endless lengths to sort out my order and put it in my car after I had paid. I have read the unfortunate reviews posted before mine, and James Bailey obviously has work to do, but my experience was very positive. I am a long-term customer and can see changes in my local store: this young man made all the difference to my day. Much worse service from Sainsbury's with a similar order.”

Posted 1 year ago

“I thought that Waitrose was a reliable store with good customer service, but no longer hold this opinion. I ordered an item from the entertaining section for Christmas, which I incorrectly thought was guaranteed to be delivered. Customers are not permitted to alter orders from the entertainment section after a certain date, guess what? ……Waitrose can! I was sent a substitution, not notified and after complaining was patronisingly given instructions on how to request to ‘refuse substitutions ‘ on online orders! Not good enough, Waitrose.”

Posted 1 year ago

“If I was allowed I could leave 0 stars to waitrose, mean and xenophobic staff at Waitrose Sidcup for using my vouchers @I was told that the electronic vouchers are universal(by a Bromley manager )!I have been using them for a over a year ,but today they decided that I could not use them because they said it is their decision (even though the scanner accept it them)!I have spent hundreds of pounds last few year in this overpriced store and from today on I am boycotting this store!They made me feel cheap and they were very mean, the store manager and the cashier!I would not ever set my foot in their stores and for sure spread the news on every platform!People don't you ever buy anything from this store ,they don't deserve your money!”

Posted 1 year ago

“The 12month matured Waitrose Christmas pudding was absolutely delicious. It was lovely and moist, very fruity and you could taste the booze and it ain’t too overpowering”

Posted 1 year ago

“Christmas vegetables from the Christmas goods at waitrose cost over £30 on 22nd dec. Not a problem until I went to cook them on 25th (Christmas day) only to find they went out of date on 23rd. Not good enough. Inflated prices for unsuitable goods. Even Lidl and Aldi are better these days. I will avoid Waitrose at all costs from now on. Thanks for spoiling Christmas Dinner, you robbing morons.”

Posted 1 year ago

“Usually excellent but I don’t understand how entertaining items ordered 2 months ago are unavailable. A substitution offered but it’s not what was ordered.”

Posted 1 year ago

“Good luck with your christmas order that they have known about since November, half the order had poor substitutions”

Posted 1 year ago

“Non-delivery of groceries two times in a row. The first time they just cancelled which was understandable because of the weather, but they didn't even bother to leave a message. This time it's my Christmas order, due to arrive this morning. I was waiting for it, I stayed in the kitchen, kept looking out the window, no van, yet they say no one was home. I'm gutted!”

Posted 1 year ago

“HEARTY CHICKEN AND VEGETABLE BROTH SHOULD BE RENAMED 'HARDLY' CHICKEN AND VEGETABLE BROTH! NOT A SINGLE PIECE OF CHICKEN IN THE ENTIRE TUB, JUST THIN HAIRLIKE STRANDS OF SOMETHING THAT COULD NOT EVEN BE RECOGNISED AS CHICKEN. OVERALL THE STANDARD OF WAITROSE PRODUCTS, IN PARTICULAR THE FRESH PRODUCE IS GOING DOWNHILL RAPIDLY. DO NOT THINK THAT BECAUSE IT IS MORE EXPENSIVE IT IS BETTER QUALITY. SADLY IT WOULD SEEM THOSE DAYS ARE GONE!”

Posted 1 year ago

“Just received my Waitrose online delivery. 10/10 for the driver, product dates, quality and availability.”

Posted 1 year ago

“Second to none on quality and customer service. Stock a wide range to suit all budgets. Sure, you can spend a fortune on the most expensive, luxury products (if you have the means and the inclination to do so), but you can also get excellent value for money from the economy 'Essentials' range, without skimping on quality. The staff or 'partners' both in store, online and out making deliveries are polite, professional and friendly. In the rare event that a problem should arise, it is always dealt with quickly and effectively.”

Posted 1 year ago

“My wife and I were VERBALLY ABUSED AND SUBJECTED TO THREATENING BEHAVIOUR by a Waitrose delivery driver. As 80 year olds we were severely concerned about this road rage as it was totally unwarranted. I complained to Waitrose HQ who said they would investigate. Today they phoned to tell me the matter had been dealt with. NO APOLOGY OR ANYTHING - made me feel as if they felt it was my fault and I deserved such treatment ! Should have gone to the Police”

Posted 1 year ago

“Such a lovely relaxed shopping experience and always a pleasure to walk around looking for things I didn't intend to buy but because of the way they are presented I do.”

Posted 1 year ago

“I am a very dedicated customer. For me only Waitrose and M&S have the necessary food quality that I expect as a French born person. However, recently, Waitrose has been disappointing. Nowhere enough innovations (same old). In addition, some food items, such as Guinea Fowl or Duck Breasts unavailable on line (or in store - Bromley Branch). Please remember that Waitrose is or should be for the better off - the low classes, (unfortunately for them), need and do shop in cheaper supermarkets. There must be quality, more expensive supermarkets for the better off. That is a fact of life. So, please do not lower your standards.”

Posted 1 year ago

“I have been shopping at Waitrose for more than 20 years. Today I decided to quit Waitrose for good. The Christmas shopping was a nightmare last year and I was hoping it will improve this year. Unfortunately, it got worse. It is impossible to order Christmas food either online or in person. The customer service replied saying that the ordering system will be open soon, leaving it very vague. When I further questioned it in a store I was told that I have to find another branch other than the 4 branches I had already tried. What really got me angry was the apology of this person "Christmas is a busy time sorry we run out quickly". She was in her 20s meaning that I was shopping at Waitrose since around the time of her birth. She had not realised that I have been doing this every year for as long as she lived and I know how this works normally. It was probably her manager's response she was repeating. In either case the message was "we don't care, go away and stop bothering us". If you lost your work ethic then it is time for me to say good bye. I have now ordered all my Christmas food from a local farm and M&S. They are so much better and care about their customers. Good bye Waitrose and Merry Christmas :)”

Posted 1 year ago

“We decided to give your supermarket a try the service is dreadful no customer service at all ….. never again”

Posted 1 year ago

“What has happened to the quality of your fresh products . Very disappointing. Shopping here is not uplifting but rather a sad experience.Quality of your own brands ie chocolate digestives has also gone down . Same price but cheaper ingredients . Nothing like the quality or taste it used to be ! Not worth the money we spend there . Very sad .”

Posted 1 year ago

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Waitrose is rated 2.7 based on 617 reviews