Waggel Reviews

4.6 Rating 2,088 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
I am very impressed with Waggel so far. After I had disputed the claim they had rejected, they put time and effort into fact-finding with the vet. This resulted in them making a very fair payment to us which has restored my faith in having pet insurance. Thank you
Helpful Report
100 £ more than current policy with less benefits not good
Helpful Report
Hi Dave, Sorry to hear that you are unhappy with your quote, if you would like to get in touch with us we can discuss this further. Kind regards, Mareia
THIS COMPANY IS AMAZING. THE CLAIMS PROCESS IS SO EASY, COMMUNICATION IS EXCELLENT. I HAVE USED THE FREE ONLINE BEHAVIOURIST WHICH HAS BEEN INVALUABLE. RECOMMENDED TO ANYONE AND EVERYONE
Waggel 5 star review on 20th October 2022
Helpful Report
Although this process was fairly easy, the claim was pre-authorised but I seem to have had to register it as a new condition. There is a pathology result pending which we hope will not lead to further treatment but ask you to keep the claim open until we have confirmation from the vet. Thank you.
Helpful Report
Really appreciate the kind comments at such a difficult time, and thank you for the swift way in which you dealt with our claim. The only thing I would say is it would probably be good if you could send out a different email template for people in our situation. We will be back to Waggel for a quote when or if we get another kitten. thank you Ellen
Helpful Report
Very efficient claims process - I hardly had to do anything, they liase with the vet directly then just asked for some additional notes. The claim was agreed within less than one week, and I was expecting it to be months! Strongly recommend.
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Brilliant
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You have been amazing, no stress at all it’s all been very easy and you have been very helpful
Waggel 5 star review on 29th September 2022
Helpful Report
Brilliantly easy
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Been easy to use especially with the nightmare of dog being ill time and again. Been worrying but knowing waggel there has been a godsend
Waggel 5 star review on 23rd September 2022
Helpful Report
Great service over last two years
Waggel 5 star review on 23rd September 2022
Helpful Report
I've been with Waggel a couple of years and I honestly think this is one of the best companies I have dealt with. Easy to sign up, easy to understand the policy, easy to make a claim and the result has always been fair. The claim sometimes takes some time to investigate, but whenever I have chased, I have always received a prompt reply. I recommend this company to all my friends and family.
Helpful Report
Thank you for your help and payment.
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Always super easy to claim - it takes the stress of endless paperwork!
Helpful Report
They are like most other insurers, they will look for any technicality so that the don't have to settle in your favour. For example Our vet noticed the dog had a misaligned tooth when being spade. The vet advised the date for the Op to be later because of the anaesthetic. Because this was more than 3 three months after they noticed it. (by a couple of days) Waggle declined the claim. It seems Waggle are not interested in the advice of the vet.
Helpful Report
Hi Shaun, I am sorry to learn that you are unhappy with your claim outcome. Can I please ask you to log into your Waggel account and dispute this. Once this has been done, we will have the claim reassessed. In the meantime, if you have any questions, please do not hesitate to contact us. Kind regards, Mareia
Very good it's a lot cheaper then the others I have looked at thank yoi
Waggel 5 star review on 6th September 2022 Waggel 5 star review on 6th September 2022
Helpful Report
I feel I should have received one month free membership
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Easy to report a claim online
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Love how easy it is to use the website and how straightforward making a claim with Waggel is!
Helpful Report
They resolved the issue with my claim quickly
Helpful Report
Hi Tyler, Thank you for getting in touch with your Customer Champion and providing further information. The decision has been overturned and we are now happy to provide cover for this claim. Your Customer Champion has also sent you an email confirming this. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia
Waggel is rated 4.6 based on 2,088 reviews