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Waggel Reviews

4.6 Rating 2,088 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

4.6

Based on 2,088 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Waggel 5 star review on 26th March 2023

Lesley Robertshaw-Brennan

Waggel 5 star review on 16th March 2023

Bernadette Paterson

Waggel 5 star review on 2nd February 2023

Vanessa Reddicliffe

Waggel 5 star review on 18th January 2023

Jennifer Hunter

Waggel 5 star review on 20th December 2022

Waggel 5 star review on 1st December 2022

159

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If only all insurance was as straightforward and easy to understand as Waggel pet insurance. So simple to sign up to as well.”

“Excellent, timely communication, very prompt.”

““Absolutely disgusted in the policy increase on renewal this year from £10.42 to nearly £16. Whilst the increase is five pound and a number of pence it’s the percentage increase of over 50% and this after over two years with the insurance provided and making no claims. All companies seem to be taking advantage of us as consumers hiding behind the media hype around”

“Absolutely disgusted in the policy increase on renewal this year from £10.42 to nearly £16. Whilst the increase is five pound and a number of pence it’s the percentage increase of over 50% and this after over two years with the insurance provided and making no claims. All companies seem to be taking advantage of us as consumers hiding behind the media hype around the cost of living. The average wage increase in 2023 for private sector is 6.7% and 4.1% for public sector. However, companies are inflating prices and expecting us to go with the flow.”

Hi David, I am sorry to hear of your dissatisfaction. There are a number of reasons for the price increase which include vet inflation, a change in the breed price and also when a pet gets older each year prices increase gradually. If you would like to discuss your renewal further, please do not hesitate to contact us. Kind regards, Mareia

“Outstanding. Straight forward and once all the information was collected my claim for approved.”

“I am so grateful to have both my dogs insured with Waggle. Waggle provides peace of mind that whatever reason my dogs require veterinary care it will be covered. All I do is tell them the date of surgery and the costs to me and they do the rest - the live chat is a great function and the Customer Services Operators are so kind and helpful - I would definitely recommend Waggle to anyone with a dog”

Waggel 5 star review on 16th March 2023

“Warning! By far one of the worst pet insurance companies I’ve ever had the misfortune of dealing with, the staff give misinformation and constantly contradict them selves to try and bend the rules so as not to pay out for straight forward and honest claims. After being a supervisor at a very will known world renowned Ape Sanctuary Monkey World in Dorset, with years of animal care, this is by far the worst experience I’ve had with an insurance company who’s marketing campaign says, Pet Insurance Sucks! They claim to have yours and your pets best interest at heart? the very pets we try so hard to protect. Be warned! Waggle like they say have changed it, they’ve made it worse! if you care about the welfare of your pets health and well being and an insurance company that doesn’t suck, think very carefully about choosing Waggle. in my humble professional opinion, there are more honourable insurance companies out there to protect your pets best interests.”

Hi Paul, I am sorry to learn of your dissatisfaction. Here at Waggel we pay all eligible claims, however, are unable to cover claims for any pre-existing conditions. Are you able to email me at complainst@waggel.co.uk so that I am able to investigate this matter further. Kind regards, Mareia

“Took out "reasonably" priced insurance for my Golden Retriever puppy 12 months ago. Excess very high,but I chose the excess based on the premiums. This year the premium has gone up almost £5,and based on this I can only anticipate how much it will go up over the years,and so will be no different than the leading insurance provider,tho the excess will still be far higher. I have sourced better cover with a true lifetime policy with less excess,at a far lower price. I am very aware this will increase over time but I doubt it will increase more than waggel does. Feel very let down by this company who I had big hopes for. Dont believe the clever marketing-it will suck you in(pardon the pun as "suck" is a word used by Waggel as part of the aforementioned marketing hype. Goodbye Waggel-you will get NO recommendations from me.”

Hi Rosanne, Here at Waggel our customers choose their own excess when setting up the policy. This is so that each individual can tailor the policy to suit their own budget and needs. I am sorry to hear that you were unhappy with your renewal price, the reason for the increase included vet inflation and your pets older age. Please also bear in mind that at Waggel we not only provide insurance cover, but all of our customers have access to member benefits which are not always available with other insurance companies. This includes free video calls with vets 24 hours a day, free access to a behaviourist and nutritionist and each month we provide hand picked rewards for you and your pet. We wish you and your furry friend all the best for the future and hope to see you soon back with the Waggel family. Kind regards, Mareia

“I have found Waggel to be by far the best Pet insurance company I have used up to now. They are so easy to deal with, and the claim process is simple even for me who is not very computer literate. My experience with Waggel so far is excellent!”

“I feel I should have received one month free membership”

“Waggle have been amazing throughout my whole experience … it’s a very stressful time when your pet is ill or injured and knowing that the insurance claim has been very simple and stress free has been brilliant. Thank you waggle x”

“Basically, no matter how cute the website, or how competitive the price, what you need to know is how the claim process goes. I have been a Waggel customer for 4 months. My dog got an eye infection. I used the free app to talk with a vet who told me to see my local vet ASAP. I saw the vet and got eye drops. It cost me £71. As I have a £50 claim contribution, I thought this was a good claim to make (small, easy, one off). I used the website. It literally took 2 mins. I then had a long wait for my vet and Waggel to communicate (no idea what the hold up was, it may have been my local vet) but after about 2 weeks, Waggel asked me one clarification question, then within a day, they agreed to pay out. And today the £21 went into my account. Really easy. No issues. I will report back as to what the insurance policy increase to at renewal, but hopefully it will be negligible. From illness to money in the bank was 24 days.”

“I first saw waggle on my tablet in an advertisement so I had a look and seems to be very good and very straightforward to fill in your application online”

Waggel 5 star review on 18th July 2022

“Waggel are an excellent pet insurance company, the claim process is incredibly easy and stress free. I highly recommend Waggel to everyone who loves their pets!”

“Marvellous service which has kept me informed of the progress of my claim from beginning to end. Frendly emails and great resolution of the case.”

Waggel 5 star review on 13th July 2022

“Great service by the team. My claim was denied, I clarified the information needed and my claim was approved. Thank you for your hard work.”

“Excellent service and no fuss, I did not really expect my claim to be successful as it only involved the dogs eating grapes, but I am delighted the Insurance covered this anyway, very pleased with the outcome. Thank you very much”

“Excellant. Thank you much for caring about the welfare of my 2 cats. But mainly for settling my claim without hassle. I will recommend Waggle to my friends.”

“We have found it quite stress free, which h, at a time like this is most welcome.”

“As with any insurance there are questions etc but once I knew what I was doing it was very straight forward and the people on the chats were so lovely and very helpful I asked many many questions and they were always polite. And the whole process was very see through. Very happy. They paid out for my 11year old dog to have surgery for a lump removal.”

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Waggel is rated 4.6 based on 2,088 reviews