Waggel Reviews

4.72 Rating 1,619 Reviews
95 %
of reviewers recommend Waggel
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email
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About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, lifetime pet insurance has been designed to give you everything we think you’ll need and more!

* One comprehensive, lifetime pet insurance policy (we even include dental).
* Designed by pet owners and vets.
* Save thousands over your dog’s lifetime.
* No more hassle, no more hold music, no more hating your insurance company.
* Backed by over 15 years of insurance experience.

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement

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Great, very efficient and helpful.
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My experience has been good with all my concerns and worries over my vet bill
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Easy to understand and set up.
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I joined waggel via an email where I was promised an Amazon voucher, this has not been sent, so rather disappointed so far
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Hi Nicholas, As part of the terms and conditions of the voucher, your policy must remain active for a minimum of 60 days and the voucher is released after this date. If you have any further questions please do not hesitate to contact us. Kind regards, Mareia
Thank you so much for such a prompt settlement
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Fine so far, but only just taken out the policy.
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Very good, nutritionist recommendation was very useful to help puppy food intake
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I’m so happy with my experience - my kitten developed a life threatening condition and the vet bills stacked up steadily… Waggel have paid up and it helps so much 💛
Waggel 5 star review on 21st July 2021
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Very easy and simple to understand and set up. No faffing with complicated jargon. I am hoping I will not have to review the claim side, but I have confidence if I do that I will receive great service.
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"So far so good"...nice & easy to get a competitive quote and, then buy the cover I wanted. Time will tell if this service carries through to when I may need to make a claim....
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ABSOLUTELY TREADFUL JOINED WAGGEL WITH MY SERVICE DOG TAMMY KNOWING AT SOME TIME WE WOULD TRAVEL AND SHE WOULD NEED TO COME WITH ME SO FAR WAGGEL HAS HELP PAY NONE OF MY VET BILLS VERY VERY VERY VERY POOR I WAS RECOMMENDED BY A FRIEND PLEASE ALL WAGGEL INSURANCE BE CAREFUL OF RECOMMENDING YOUR FRIEND
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Hi Helen, Thank you for contacting Waggel, Tammy’s claims have not been declined and we are still waiting on his medical history from the vet. We have called the vet and sent them several emails but are still to hear back from them. Unfortunately, until we do not receive this information from the vet, we are unable to assess the claims. Your customer champion has prioritised these claims and as soon as we have received the documents from the vet, Tammy’s claims will be assessed immediately. Kind regards, Mareia
Fabulous experience so far! The portals so easy to use and understand and the behaviour consultation option has been a lifesaver in being able to support me raising my pup!
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Absolutely brilliant..thank you Waggel for your transparency and easy to understand website...and step by step communication I'm really impressed...
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Really happy with Waggel. I like how easy it is, all online. Needed to change details and it was quick and painless and didn't cost anything. Made a claim, nice and easy, no fuss. Would recommend to family.
Waggel 5 star review on 15th July 2021
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All I can say is wow and thank you to Waggel. I admit I was a bit nervous venturing away from the traditional pet insurers but I absolutely love everything about Waggel. Claims have been amazing and the membership offers are fab. I’m very glad I took the plunge.
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Thankful for the claim approval, but the process was incredibly slow, taking 6 weeks as opposed to the estimated 2 weeks for a very simple claim.
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Hi Tania, I would like to apologise for the delay in processing Ripley’s claim, I can see that on this occasion we did take longer than usual to approve the claim. There was some miscommunication regarding Ripley’s previous medical history which we were waiting on, however it was clarified by yourself that there wasn’t any. In addition, Ripley was noted as a different breed on his vet notes to what we had on our system, once the correct breed was confirmed this morning Ripley’s claim has been approved. Again I would like to apologise about the delay, going forward we have recruited addition Customer Champions and we will also be operating on weekends, so that our customers are able to contact us 7 days a week and there is no further delay in processing claims. Kind regards, Mareia
Extremely positive and professional the advise given is definitely a step forward with the behavioural issues with my pup. Very impressed with the overall service received
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Thank you for being so very helpful! Very supportive and very straightforward!
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Hi Joann, If you can send the invoice to hello@waggel.co.uk that would be great. Kind regards, Mareia
Really easy to set up the insurance policy
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Impossible to unsubscribe. If you’re looking at this don’t tick yes to anything
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Hi, At the bottom of our emails there is an unsubscribe button, if you click this you will be unsubscribed from receiving any future mail. Alternatively you can email me at complaints@waggel.co.uk and I will unsubscribe your email address. Kind regards, Mareia
Waggel is rated 4.72 based on 1,619 reviews