Waggel Reviews

4.6 Rating 2,088 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
This is the first time I’ve had pet insurance, Waggel are very helpful every step of the way.
Helpful Report
Very good. I have passed your love onto Hettie. She says thanks.
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Slow start but now seems to be going in the right direction. Few errors sorted and time delay but all pre authorised. Thank you for your assistance. Teddy will go to surgery on the 29th of November at 8am
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Good but could be better. An app would be better and nobody to talk to after 6pm is poor. Liked the chat service. The main thing is that the vets dont want to deal with u for direct claims which meant having to pay over £2000 upfront and go through the worry of getting it back while we have bills to pay for. Quite a long wait for claims to be processed although happy with the outcome eventually.
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Generally good although the last email received stated “hope Caspar is on the mend”. Sadly he passed away a week ago while being treated at only eight months old, so this was quite upsetting to read.
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Unfortunately we had to make an unexpected claim for our much loved dog. The claim form was very easy to do and the communication has been great.
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I appreciate Alice reviewing my claim for me and giving a prompt positive outcome. I look forward to staying with Waggel
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Haven't had to use them yet
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Difficult to amend a policy even though it hasn’t started yet but other than that good service, chat was very helpful
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Hi Sarah, Unfortunately, as this is a lifetime policy we are unable to amend the annual limit. However as the policy hasn't started yet I would recommend cancelling this policy and started a new one with us, with the correct annual limit and excess which you require. Kind regards, Mareia
My experience has been good with all my concerns and worries over my vet bill
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I'm impressed so far with reviews, price and ease of the website. Only giving 4 stars as I have no had to make a claim yet and I read something about the first month free but this was never really specified during the registration process. Apart from that - so far so good!
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Good customer service but your website is a problem. Every time I try to log in I get a message saying internal error. In consequence I cannot view the claim document you sent me today
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Hi Stephen, Sorry to hear this, can you please try to log in and then send us a message via our online chats. This way we can view your session and see what the error is. Kind regards, Mareia
Excellent - easy to follow instructions.
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Good but not sure I got a month free at the checkout
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Hi Fiona, and welcome to Waggel! I can confirm that the first month is on us and your next payment is due on 11th August. In the meantime if you have any questions you can contact us via our online chat platform and we will be more than happy to help. Kind regards, Mareia
Super easy!!!
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Good ,not sure if I've got right cover for my dog
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Straightforward pet insurance
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Quick and easy set up
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Very good easy person to speak to gave answers to my questions well
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Good so far
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Waggel is rated 4.6 based on 2,088 reviews