VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service! Had an issue with a product I ordered and got a super helpful and speedy response!”

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Posted 3 years ago

“Customer service very helpful and resolved my problem”

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Posted 3 years ago

“When I had issues with ordering free ePens (part of subscription service) customer service were great and able to resolve straight away & I received them the next day. Great aftercare from Samuel W. Thanks.”

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Posted 3 years ago

“I had a problem with the website but customer services got back to me after a couple of days, and I couldn’t fault their service. Emil was very friendly and helpful”

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Posted 3 years ago

“Great communication and quick response to solved my issue. Thanks Emil I : ) I will continue to order with the company as quality and speed is really good as well as an excellent customer service !!”

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Posted 3 years ago

“Product: 5 (epod & epod 2) Customer service: 5 (Emil) Delivery: 5 Website: 2.5 (Not particularly user friendly)”

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Posted 3 years ago

“Excellent customer service - thank you Emil 😊. The product is also very good, I would recommend the tropical mango. Delivery is free and I personally like the choice of subscriptions which drops the price even further. I would definitely recommend Vype/Vuse.”

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Posted 3 years ago

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Posted 3 years ago

“I am so impressed and amazed at the customer service care from Sarah on the BAT team at vuse! I made a mistake with my order and she helped me straight away and I am so pleased! I will definitely be back more often than not! This company knows how to treat customers”

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Posted 3 years ago

“customer service, price and the products (Epod) are excellent”

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Posted 3 years ago

“Received a batch of nicotine pouches from Velo - normally good quality and have had no problems. Was a problem with the quality of the pouches. Spoke to customer services who were excellent - received notification I am to receive a replacement for my purchase with no issue. Customer service were v polite and worked quickly to rectify my issue”

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Posted 3 years ago

“Great customer service, very helpful!”

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Posted 3 years ago

“Not impressed with the sudden 30% price increase in the cost of pods. You've lost a formerly happy customer of three years standing.”

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Posted 3 years ago

“I bought one of the vype starter pod kits last week it is brilliant so eay to change pods just pull out out pod when liquid done and insert new pod in top so easy to use I've now bought a second starter kit so have 2 vype device pods .great value for price paid. And customer service at vype are brilliant too . .”

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Posted 3 years ago

“Tawheeda was an amazing costumer service and help me trough all my questions I'm very happy right now”

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Posted 3 years ago

“Today when I needed help, I spoke to an online advisor who sorted the issue out quickly and emailed with a response within 45 minutes. I have been with Vype for a very long time and their products are amazing and the prices are incredible. Thank you so much for your help today”

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Posted 3 years ago

“Was notified that my order could not be processed which automatically made me assume the issue was to go with banking. Turned out to be a stock shortage. This should have been made clear within the original email notification of my order failure. It took 3 days to receive a response but the issue was then quickly resolved.”

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Posted 3 years ago

“There's no way am gonna pass without dropping a positive review on this fraud website this guy's made me believe after paying for my package it will be delivered 15 hours after confirming payment but rather they kept me waiting for more than 24 hours when i tried to call i got no response up till date I haven't received my order or neither see any delivery van at my door step. Normally i shop from (bigweedbrothers.com) they always deliver in time just decided to try placing an order here but ended up ripped off meanwhile i never witness such a thing throughout working with bigweedbrothers.com The are legit for sure.”

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Posted 3 years ago

“There were some real issues having my order sent to me. my order was shipped to the wrong address 2 times. However, saving this from being a 1 star, customer service with the final iteration of this order has been fantastic. Tony has been excellent in helping to ensure it was delivered to the right address and even followed up post delivery.”

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Posted 3 years ago

“Jaina was there to help me set up my account, she has to be one of the most patient people I have come across with people ☺️ like her I believe your business Is in good hands Thank you again Jaina 👍”

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Posted 3 years ago

VUSE is rated 4.6 based on 6,339 reviews