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VUSE Reviews

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

Company Reviews

Product Reviews

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service They sent me an email with a special offer code. When I tried to use it 10 days later it came up as expired. I sent them an email on a Sunday, not expecting a reply for a few days. Within a couple of hours it was all resolved. Can’t ask for better than that. Well done”

Posted 1 year ago

“Great sevice fast delivery”

Posted 1 year ago

“I called at your Oracle Reading store where I was served by Ben. He was knowledgeable, polite and extremely helpful. I am not a person who provides testimonials often but I was delighted with the level of service he provided. Thanks.”

Posted 1 year ago

“great service. Respond fast enough and never let me down.”

Posted 1 year ago

“I had a bit of an issue with my delivery but contacted customer service who were excellent. They contacted the courier and I received my order fairly soon afterwards”

Posted 2 years ago

“I was highly impressed with Vype's service, in particular their product support, which has been excellent. A very professional, trustworthy and thoroughly recommended business.”

Posted 2 years ago

“appalling service and their CS don't help!!! They messed up my March order by keep saying out of stock when it was available on their website and in Aprils subscription, they say it may take up to 5 days even though one of their agents previously said it would be dispatched today!!! WHAT IS GOING ON!!!”

Posted 2 years ago

“Great and quick response through customer service, thank you Noora appreciate your support.”

Posted 2 years ago

“Although the issue I had was silly and uncalled for, the help that I received afterwards was excellent. Veronika was dealing with my request and was extremely helpful. She kept me up to date throughout and answered any questions that I had promptly.”

Posted 2 years ago

“Worked for only 2 days”

Posted 2 years ago

“Terrible customer service, horrible and frustrating experience, no respect to the customer at all”

Posted 2 years ago

“I had a problem with my order and talked to your advisor, Sonja, who was 100% professional, totally helpful, friendly with a keen sense of humour resulting in sorting my problem promptly. Many thanks Sonja, Al Douglas.”

Posted 2 years ago

“I had a problem with a same-day delivery, which Veronika resolved very quickly.”

Posted 2 years ago

“Veronika was incredibly helpful and kind. Sorted my issue out immediately. I am very grateful.”

Posted 2 years ago

“Veronika was very helpful and resolved my issue quickly. Have had no problems with Vuse at all and usually delivered very quickly. Recommended.”

Posted 2 years ago

“I’ve been using the Vuse ePod for quite some time now and it’s my favourite vaping device amongst the many I’ve tried. I’ve never had any issues with orders until my latest order where the courier returned it to the sender in error. I contacted Vuse and Veronika got back to me really quickly, had the issue sorted super-fast and kept in communication with me throughout the day until it was resolved. I’m delighted it was resolved so quickly and without any hassle…and they’ve also sent me complimentary extra pods! Thank you!”

Posted 2 years ago

“My order was lost (delivered, but not to me) I called the helpline & it was sorted the next day, with complimentary next day delivery and a extra set of pods!! Very impressed with Vuse’s customer service. Thank you Veronika!!”

Posted 2 years ago

“Formally known as VIP both their brands have gone down hill. Their products don't work. Their tanks are very hard to unscrew. They struggle to decide whether they're called VIP or Vyse. Only reason they have so many positive reviews is because they e-mail their users asking for reviews in exchange for discounts. The company has fallen so down hill. AVOID”

Posted 2 years ago

“Fantastic customer service from Veronika! Problem fixed however, it would be useful is VUSE posted their trouble shooting problems online too as it was an easy fix.”

Posted 2 years ago

“although Veronika T’s reply took an unusually long time it was helpful and pleasant”

Posted 2 years ago

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VUSE is rated 4.6 based on 6,339 reviews