Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Cheshire
Rating: 4.81

4.8 Rating 1,836 Reviews

99 %

of reviewers recommend Vufold

4.8

Based on 1,836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield
Cheshire
SK10 2BN

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, so fast it was unbelievable 😀”

Helpful Report

Posted 5 months ago

Hi Matthew, Many thanks for the 5-star rating - great to hear you are happy with the service 😊 Kind regards Vufold

Posted 5 months ago

“Got a 3 door top hung series of doors for internal use and I'm very impressed with them. I was debating a similar system with another company whose price was roughly half the Vufold price. What put me off was the mechanics of the top system looked pretty flimsy so went for the Vufold. This was a great decision. I'm now sat in the kitchen looking at them and feeling pretty proud of myself for fitting them. The finish is very good, the doors are nice and heavy and look superb. Didn't follow the paper instructions too much, instead followed the fitting on Youtube.”

Helpful Report

Posted 5 months ago

Hi Robert, Thank you for your review - we really appreciate you sharing how impressed you are with your Vufold internal bifold doors 👍 We are grateful to you for highlighting the Vufold difference and sharing you made the right decision. If any potential customers are just focussing on price, there will always be cheaper alternatives on the market. However, we pride ourselves on all the hard work, effort and detail we put into our products and service to give our customers the best value for money and overall experience. Kind regards Vufold

Posted 5 months ago

“The whole process from ordering to delivery was very easy. The quality of the doors is excellent. The delivery drivers were exceptionally helpful and the after-service was great as well I forgot to order an item and it was delivered within two days 👍 They are exactly what we wanted and look great.”

Vufold 5 star review on 11th November 2023

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Posted 5 months ago

Hi Martin, Many thanks for your review - your kind feedback on both the quality of product and service received is very much appreciated 😊 Best regards Vufold

Posted 5 months ago

“Good product, lovely finish, well packed and good to work with.”

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Posted 5 months ago

Thank you for the great review Glen - pleased to hear you are happy with everything 👍 Many thanks Vufold

Posted 5 months ago

“Well made product. All fixings pre bored. Online and phone ordering are easy to use. Good friendly advice.”

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Posted 5 months ago

Hi Graeme, Thank you so much for sharing how pleased with everything you are - lovely to hear 😊 Best regards Vufold

Posted 5 months ago

“Customer service fantastic, delivery spot on!”

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Posted 5 months ago

Thank you for the 5-star review - we are delighted to hear how pleased with the service you are 👍

Posted 5 months ago

“I did a goggle search for internal bifolds and VUFOLD came up. I really liked what i saw. The Arch way i had was 1.5m so i wanted a bifold to fit i did call and spoke to a lovely man who was really helpful. I placed my order and had the order delayed for a couple of weeks till i was ready for them. Great service”

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Posted 6 months ago

Hi Julie, Thank you so much for your review - we really appreciate your kind comments, and thank you for the 5 out of 5 star rating. Kind regards Vufold

Posted 5 months ago

“Fantastic service so far 👏”

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Posted 6 months ago

Very pleased to hear Terry - thank you for sharing 😊 Best regards Vufold

Posted 5 months ago

“Great service. Questions were answered via live chat and phone. The door was delivered 4 days after ordering (including the weekend). Look forward to installing it.”

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Posted 6 months ago

Many thanks for sharing how pleased you are with the service received. Product quality is imperative, but we also heavily invest our time and efforts ensuring our customers have the best overall experience and thank you for not letting this go unnoticed 😊 We would love to hear further from you once you have completed your project, and thank you again for choosing Vufold.

Posted 6 months ago

“Very pleased”

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Posted 6 months ago

Many thanks for the 5-star review Michael - glad to hear 👍 Kind regards Vufold

Posted 6 months ago

“Wonderful service”

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Posted 6 months ago

Hi Albert, Thank you for sharing how pleased with the service you are - lovely to hear 😊 Kind regards Vufold

Posted 6 months ago

“Easy to place an order. Kept up to date with the delivery which was approximately 4 weeks. Product packaging gives it plenty of protection & the delivery gents were courteous. Definitely would use again.”

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Posted 6 months ago

Hi Nick, Many thanks for your great review, and thank you for sharing how smoothly everything went for you 👍 Kind regards Vufold

Posted 6 months ago

“Excellent advice and customer service. bifold made the whole experience easy and stress-free. Good quality doors and windows. Highly recommend”

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Posted 6 months ago

Hi Randhir, We are delighted to receive such fantastic feedback - it's lovely to hear how pleased with both the product and service you are 😊 Thank you also for recommending Vufold 👍 Best regards Vufold

Posted 6 months ago

“Good quality product, D.I.Y install, easy to follow instructions and youtube video. Easy ordering and prompt delivery”

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Posted 6 months ago

Hi Jeffrey, Many thanks for the review, and we are delighted to hear how pleased with everything you are 😊 Kind regards Vufold

Posted 6 months ago

“All staff very helpful and patient from start to finish.Very pleased with our patio doors.”

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Posted 7 months ago

Thank you for the lovely review 😊 Great to hear! Kind regards Vufold

Posted 7 months ago

“Damaged door set and poor customer service We were initially pleased with our Oslo door set with sidelights after fitting, but when we removed the film from the glass it revealed that the glass was damaged and scored. Vufold offered us replacements on a supply only basis. This would have left us with the expense of removing the doors and the refitting of the new doors and disposal of the old doors. This was a considerable expense and Vufold would not help or provide any compensation. Despite requesting to speak to a manager on several occasions we were told that no one was available and we could not speak to a manager. So we have a damaged door set and no resolution from Vufold.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry that you are dissatisfied with the after-service you received, although we are confused as to why you feel you weren’t offered any help or compensation. Reviewing our last telephone conversation, a goodwill gesture was put forward to you, so it comes as a surprise to now receive a negative review. As standard policy, we always ask our customers to check for any damages within 72 hours of receipt of the goods and report any issues. This is to determine if any damage occurred during delivery, in which case we could immediately rectify the problem. Unfortunately, as you didn’t notify us of the damaged glass until after the sidelights were fitted, it makes it difficult to determine whether the door was damaged in transit or during the installation. Despite the uncertainty over the cause of the damage, we offered to replace the sidelights free of charge. However, as the goods were purchased to be self-installed, any replacements would be issued on the same basis. As the damage is to the sidelight glazing and not the door itself, it would not be necessary to replace (or dispose of) the entire door, it would simply be a like-for-like sidelight replacement with the door remaining fully installed. We do not feel that your request for financial compensation, while keeping the damaged glass in situ would rectify the issue as a long-term solution. We would like you to be happy with the product provided, hence offering to replace the glass. Our additional monetary offer was to assist you with the replacing of the sidelights and to express our apologies for any inconvenience caused. Although a manager wasn’t on hand to speak to you when you requested, you can be assured that the resolution offered was discussed with and authorised by management. The Vufold team all work closely together and managers are fully involved in all projects and queries, especially in the event of a customer complaint. Our valued staff members all work under the same guidance of the company directors and senior management team. On any future purchases, we strongly advise that you inspect any goods prior to installation so that any issues can be rectified immediately. Many thanks, Vufold

Posted 7 months ago

“Ordering was fine product looks good but the packaging was very poor they should have had a wood frame around them The delivery van was not what it should have been they struggled to lift the windows off no wonder the packaging was damage”

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Posted 7 months ago

Hi Jeff, Thank you for your review. We are pleased to hear you are happy with our ordering process and also the look of your doors. Sorry there was some damage to the packaging caused from our side when transporting from our production facility to our delivery company. As soon as we were made aware, additional packaging was added and we contacted you prior to delivery to inform you of this. Please accept our apologies for any inconvenience caused. Best regards Vufold

Posted 7 months ago

“Service was great,I had a question which was answer no problems customer service was great. Product is ok door had some blemishes in the paint ,but on the whole was ok . Cost wise a bit on the expensive side as it all come unassembled.”

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Posted 7 months ago

Hi Jeremy, Thank you for taking the time to share your feedback - we are pleased to hear you are happy with the service received 👍 Apologies to hear of your disappointment regarding the assembly aspect, the product you purchased is from our wooden ultimate front door range which is advertised as requiring professional fitting, and the fitting instructions are also available to download in advance. It is standard practise within the industry to supply timber front doors unassembled, apologies again that this did not meet your expectations. Our composite and aluminium front door ranges arrive pre-assembled into the frame with everything pre-machined. If you would like us to investigate the paint blemishes you have raised in your review, please contact a member of our team be emailing aftercare@vufold.co.uk or call 01625 442 899. Kind regards Vufold

Posted 6 months ago

“Very helpful staff. Good quality doors and accessories.”

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Posted 7 months ago

Many thanks for your review - glad to hear you are happy with everything 😊 Best regards Vufold

Posted 7 months ago

“It’s a beautiful looking door and door frame, but sadly the door is bowed which means it’s a struggle to get in and out of the door as the key doesn’t work properly. Bitterly disappointed about this but can’t complain because I would have to pay another £500 to have a new door fitted and I’m not willing to do that, I understood this was the type of door that wouldn’t bow.”

Helpful Report

Posted 7 months ago

Dear Susan, Thank you for taking the time to submit your review. Whilst we are pleased to hear you are impressed with the look of your door, we are disappointed and sorry to hear you have an issue. The door should not bow, it has an engineered core construction which should eliminate the possibility of this issue. We do not want you to continue struggling to operate your door and we do want to assist you with this. Please can you kindly contact a member of the aftercare team on 01625 442 899 or email aftercare@vufold.co.uk so we can assist you further? Many thanks Vufold

Posted 7 months ago

Vufold is rated 4.8 based on 1,836 reviews