“Purchased my New car from them March last, all good but then....last week for the first time I telephoned service dept "Amanda" to ask a technician a question about bulb changing, she said, " They are all too busy and Customers usually BOOK In to change a bulb as its a tricky job...WHAT ! So I asked could I have a one minute call back please as its a simple question....." They are very busy so I don't know when" she said.
Needless to say..No call back, however....I contacted elsewhere and got an immediate helpful reply, so, NO future business with Vospers from me and as for servicing under warranty...Elsewhere using Manufactures parts ! Sad really as your Sales department Salesman was GREAT !”
“Alarm on my instrument panel said there was an engine malfunction. Took it to Vospers St Austell who did a diagnostic test (£57) and said I needed a new instrument cluster. The part alone was £901, and to have it fitted would cost me £1090. This was for a ten year old escort. They offered me 980 trade in. These options were unaffordable. I investigated online and bought a tiny Allen key/screwdriver, removed the instrument panel, sent it off to be repaired and its now working with a lifetime guarantee. All for less than 180 quid. I love my Escort, but I will never ever do business with Vospers”
“First receptionist put me through to bodyshop repairs, where eventually this was answered by a young lady, she was obviously busy doing something else at the time as the call kept going out of range, she then tried putting me back to front desk but I was quicker hanging up and redialling. Second receptionist (mature lady) cut me off mid sentence and put me through to another department in which I held for 4 minutes, unhelpful and rude staff at their front of desk/reception, where were Vospers customer service? Leaves a lot to be desired. However, on that note, I have gone elsewhere. In the 20 years I have lived here both my husband and I have purchased 5 cars, never again. This company need to get their staff training schedule in order. The last car I purchased was supposed to come with a full tank of petrol, promises made by the gent who sold the car back in April, however, I had to fill up at the nearest garage, I never bothered too much about this broken promise at the time, but after having witnessed first hand their customer service, I think its time to move on. Goodbye Vospers, take a leaf out of my page and get your staff trained on customer service. There are some fantastic companies out there that will come in and do this for you. Oh and you might want to identify the riff raff and send them packing.”
“Bit of a shoddy service from Vospers service department. My wife bought a pair of wiper blades for her Abarth on 18 May and less than 3 months later the blade of the main one came apart, totally disintergrating leaving a metal arm scraping across the screen in the pouring rain at 70mph. We made it to a nearby Halfords and replaced with one of theirs.
A call to the Vospers service department today, with receipt in hand, and asking if we can have a refund on our £38.18 just 2 months earlier was met by the jobsworth at the other end with 'no, it's a consumable part'. That's a poor response quite frankly. The item is clearly defective and I offered to send it back so they could see for themselves.
So, we'll take the Abarth to a proper dealership who respects their customers come service time. We'll also call upon our consumer rights with the credit card company which paid for the item. What happened to goodwill in business and doing the right thing? Bad show.”