Vitality 4 Life UK Ltd Reviews

4.28 Rating 398 Reviews
82 %
of reviewers recommend Vitality 4 Life UK Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Read Vitality 4 Life UK Ltd Reviews

Phone:

+44(0)8448000831

Email:

reviews@vitality4life.com

Location:

Unit 7, Vitas Vending Business Centre Fengate, Peterborough

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Vitality 4 Life UK Ltd 5 star review on 4th May 2021
Lee Oliver
Vitality 4 Life UK Ltd 5 star review on 22nd March 2021
Anonymous
Vitality 4 Life UK Ltd 5 star review on 22nd March 2021
Anonymous
Vitality 4 Life UK Ltd 5 star review on 11th November 2020
Aurela
Vitality 4 Life UK Ltd 5 star review on 6th October 2020
Winifred Sobotie
Vitality 4 Life UK Ltd 5 star review on 21st September 2019
Ausra Bartkeviciute
Vitality 4 Life UK Ltd 5 star review on 10th August 2019
Sara Radford
4
Anonymous
Anonymous  // 01/01/2019
Hello, I have written with questions on two occasions, one before purchase and one after. Before purchase, I asked a question directly from 'contact' on you website...no answer. After purchase, I replied with a question to my email acknowledging my purchase...also, no answer. Neither, have I got an indication that my order has been shipping or tracking number from my purchase a week ago. If there were more choices out there that ship to Canada, I would have purchased there. Thank you, Leo Bolta
Posted 1 year ago
Im trying to contact with customer service regarding return, but no answer so far....
Posted 1 year ago
The 1 star if for their delivery. Appalling customer service. Bought a slow juicer, missing the brush and the juicer was not juicing properly. Informed them, they said it was a cheap one. Fair enough, returned the old one and demanded for a refund. That was where the trouble started. They stopped responding to my email. Thought maybe because of Covid 19 will give them the benefit of doubt. 3 weeks later nothing. So to test if they are working, bought the expensive juicer and it was delivered in 2 days time! Got in touch with them again, still no response for my refund. Luckily, I used PayPal to make payment. I only got my refund back because I used the resolution centre. Hope the new Juicer works well, if not will update this post, if it does, will include another star. In the future, I will stay away completely from them.
Posted 1 year ago
I bought spare parts which did not fit at all. Send it back registered , money back guarantee will take up to one week according to the web page. Three weeks later still no refund was told finance department will pay you shortly nothing happens. Reported the company to pay pal for a refund as spare fits do not fit and therefore are not as described. Poor communication response never had trouble whilst dealing with this company in Australia.
Posted 1 year ago
I have not received my purchase and the tracking number given appears to be invalid.
Posted 1 year ago
Last week I bought a WalkSlim Pro 570 Walking Treadmill from Vitality4Life in Australia. The telephone number seems to match a Vitality4Life in Byron Bay. I notice that your email says Vitality4Life UK Ltd. Are you the same company. If yes, I can only say that I am quite appalled by the way in which Vitality4Life has addressed my concerns. On Thursday 16th April I received an email from Vitality4Life Australia thanking me for my order. The email also gave me a shipping number and Order number. On Thursday evening I discovered that the weight of the treadmill that I had purchased was 39kg. I realised that I had made a terrible mistake in choosing the WalkSlim 570 model because I considered it highly unlikely that I would manage to get such a weight into my apartment. I live on my own, I am an elderly woman who weighs 54kg. I have hardware in both my shoulders and a prolapsed/bulging disc L4-L5. With this covid-19 pandemic, I am not allowing anyone to enter my home, so there is no-one to assist me to get the treadmill into my home. The following day, Friday 17th April, I made a number of phone calls to Vitality4Life before a staff member by the name of Casha answered the phone (rather than the recorded message asking me to leave my name and phone number). I explained my concerns to Casha, who seemed to be kind and understanding, and I asked her could I possibly swap the WalkSlim Pro 570 Walking Treadmill for the WalkSlim 770 Mini Walk Pro Treadmill which is a lot lighter at 29.2 kg. Casha kindly said she would see how she could organise this, but that she first needed to contact the warehouse. She told me that she would then call me back. By the close of business on Friday I still had not heard back from her. The following day, Saturday 18th April, I phoned Vitality4Life to ask what was happening; however, I reached the recorded message again asking me to leave my name and phone number. I think they are not open on the weekend, so I waited until Monday 20th April which is today. I have phoned Vitality4Life about seven or eight times today, the first phone call at 9am and the last at 4.50pm. Each time I got the recorded message asking me to leave my name and phone number and telling me that they will contact me shortly. I also received a text message around 3pm telling me that they must be on the phone so could I please email them with my details, which I duly did. I am writing this review after 9pm and nobody has telephoned or answered my email. I appreciate that your company must be very very busy during this pandemic; however, I do not think this is the correct way to treat your customers. I sincerely hope you can take some action to resolve my problem. Kind regards Marian Flynn
Posted 1 year ago
Vitality 4 Life UK Ltd is rated 4.28 based on 398 reviews