Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 11th April 2024

John Schoon

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

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“The products that the chat line suggested were ideal. I've put all new ferrules on the legs of our garden furniture, they really make it look much better and will stop rust stains on our new slabs. The 25 mm internal diameter fits on the 25 mm table legs, 19 mm ID fits well on the 18 mm chair legs. I am local to their warehouse so we arranged a click and collect on the day that I ordered, all worked perfectly.”

Helpful Report

“I spoke to a lady called "Stephannie" today - 16th Feb @ 10:45hrs She is a credit to your company, helped me tremendously Please ensure you reward this lady as she listened to my wants and need”

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“Despite having a problem with the delivery of my order and feeding this back to their Customer Service department, the owner personally drove my order to my house and delivered it himself, in person. Can't really get a better resolution than that. Thank you Mike. 👍”

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“I’ve been searching for a certain product for some time now and I finally found it on the Vital parts website. After speaking to Bethany she pointed me in the right direction and was very helpful, I would recommend the company and service to anyone.”

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“Very pleased with delivery time. Got new feet for my garden furniture which is looking so much better now. Thank you Vital Parts.”

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“Service was fantastic, even when I had accidentally ordered the wrong size it was no problem and the order was corrected and despatched in a timely manner.”

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“arrived quickly. Had a phone call as one item was missing when they went to pick it, I asked for a different colour, which was substituted and the whole order posted the same day. Much better customer service than many companies. I will be using them again.”

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“Excellent service good advice on the phone call Delivery quick and informed by email all the way”

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“I managed to find the parts I required at Vital Parts after an unsuccessful search on the internet. The said parts were received as described, reasonably priced and delivery was prompt. I shall definitely buy from Vital Parts again in the future and I’m happy to recommend them as a business.”

Helpful Report

“Excellent customer service. They didn't have the part I wanted in black so phoned to ask if white would be acceptable. Order arrived quickly and had everything I needed.”

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“Paid £11:00 for product but paid £12:00 for next day delivery which took 4days so not the best customer service .”

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“Needed some replacement plastic feet for furniture and Vital Parts had a great range and just the sizes I needed. Delivery was quick. Would recommend.”

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“Great products but poor delivery performance and slapdash customer service having delivered the wrong parts. Corrected in the end but took almost two weeks to sort.”

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“Such a wide range of components in stock. Every time I order, the order is processed quickly and the goods arrive the next working day. I can rely on Vital Parts to have stock and deliver quickly.”