Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website - easy to find fairly non standard items. Fast delivery and sensible packaging. About to order from them again”

Helpful Report

“I contacted Vital Parts sales team who advised me what I should purchase and the goods were received soon after. The items purchased were a perfect fit for what I needed”

Helpful Report

“Perfect! The parts are exactly what I was looking for, and delivery was faster than expected.”

Helpful Report

“Parts arrived, as described and in a timely manner”

Helpful Report

“I needed a settee "glider", but knowing nothing about them, used Vital Parts to work out exactly what I needed. The part was ordered and delivered quickly and no problem to fir first time.”

Helpful Report

“Order went through smoothly , the parts were exactly what I wanted well made and easy to fit .”

Helpful Report

“Excellent Service, and quality goods”

Helpful Report

“Arrived on time, and fits superb. We'll worth it.”

Helpful Report

“Excellent response from staff and an impressive follow up to the free sample sent to me prior to me ordering.”

Helpful Report

“I ordered two different sizes of 750kg machine feet. All arrived very promptly and are of good quality. Reasonably priced too - just the job!”

Helpful Report

“These guys offer a fantastic customer service that matches their fantastic range. Been very pleased with the products I have purchased, the staff that I have met a d the general ethos of the company. Would highly recommend the firm.”

Helpful Report

“Customer service is excellent, if items are out of stock or supply is delayed, you’re called and offered alternatives. Parts are accurately described. Delivery is quick.”

Helpful Report

“Just the place to get all those difficult to find bits. Great service, many thanks.”

Helpful Report

“Excellent service”

Helpful Report

“Parts arrived on time. They are robust and exactly what I needed. Invoice delivered promptly on request.”

Helpful Report

“I was happy with the service.”

Helpful Report

“very happy with the service I have been looking for ajustable feet for a 1970's Black and Decker workmate found these on Vital Parts Just the job thanks”

Helpful Report

“The parts were delivered promptly as described and were as described. Very good service.”

Helpful Report

“Perfect service. Parts were just what I wanted and arrived promptedly.”

Helpful Report

“Efficient,polite and professional service. Quality parts delivered promptly. Wil certainly recommend and more importantly use them myself”

Helpful Report

Vital Parts is rated 4.7 based on 3,000 reviews