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Vision Cruise Reviews

2.3 Rating 16 Reviews

31 %

of reviewers recommend Vision Cruise

Company Reviews

2.3

Based on 16 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 655 6601

Email:

marketing@visioncruise.com

Location:

Cavendish House, Brighton RoadWaterloo
Liverpool
L22 5NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These bad reviews to me are total rubbish . I have been with this company and I can’t praise them enough I have a great rapport with I email my new cruise request and Gina the senior cruise consultant phones me at home to sort everything I want then Jill in after sales is very helpful , nothing too much trouble . Andrew who owns the company gives his email address to see if you have any problems of suggestions , he always answers your email . How many M D,s would do that”

Posted 5 months ago

“Terrible company to deal with. All they care about is getting their commission. After sales is ridiculous. They do not follow up on any queries. They need to learn different cruise ships t&cs before selling the cruise. There is no customer care/loyalty despite using this company several times. Do not make the mistake of using vision cruise and PLEASE do believe all the negative reviews. They’re all spot on to this poor service!”

Posted 7 months ago

“Booked a Christmas Celebration Cruise with Cunard for 23rd December 2021 departure & paid £1124 deposit on 25th of February 2020. We were informed by Cunard by Email that our cruise ship has been changed from the Queen Victoria to the Queen Elizabeth & by way of good will our balance of £6090 need not be paid until 30 days before departure. Vision Cruise representative refused to accept this & was quite rude in insisting the balance must be received by them 90 days before departure. Again we checked with Cunard & were informed that their Email was correct. Have forwarded Cunards Email to Vision Cruise with no response. Sharp practice?”

Posted 2 years ago

“Vision Cruise is the worst company I’ve ever dealt with. After sales is non-existent they are not nice at all .If there was a lie detector would beep all the time .MY CRUISE DIARY been down for months”

Posted 3 years ago

“I have used vision cruise for many years, this year we booked to sail on June 11th 2020 on the Azamara Journey which was cancelled due to Covid 19. We originally booked this cruise in July 2019 with a £500 deposit, the final payment of £4518 was paid to Vision cruise on 18th February 2020, Vision cruise contacted us in May 2020 to inform us the cruise was cancelled and offered a future cruise credit or a refund, we requested a refund and were informed that this would be paid to us when Azamara paid it to Vision cruise which could take 90 days, we received the £500 deposit refund in the same week directly from Royal Caribbean. Last week I called Vision cruise to chase up the refund for us, I was informed that they had received it and it would be processed and paid to us, as I hadn’t received it I called Vision cruise this morning to chase it up, I was informed that it was with their accounts department who would process it by the end of the week and the money would be with us a few days afterwards. I asked the lady on the phone when Azamara had paid it back to Vision cruise, she said she couldn’t see that information on her screen so couldn’t tell me, she obviously knew that Azamara had never received it in the first place.. I then called Azamara who informed me that they had never received the final payment from Vision cruise and the £500 deposit was all they had received for this booking which they had refunded. This in effect means that Vision cruise has had the benefit of our money since 18th February 2020 a total of 6 months, to me this is totally unacceptable and possibly dishonest on Vision cruises part and they are still delaying, if I hadn’t called last week to enquire about the refund how long would they have kept it for and how many more of their clients are unaware of what is going on? I have booked all of my cruise holidays through Vision cruise for many years and to be honest I am far from impressed with their business practices and will not be using them in future. ”

Posted 3 years ago

“Cancelled due to COVID, and I am disabled I have been charged £400 to cancel and still waiting for £1725 of my money back that I paid in monthly instalments it’s now 6 weeks that I have been trying to get my money back I’ve telephoned them every week but always speak to the same person on all departments Sophie!!! I am now going to get legal advise on taking them to small claims court”

Posted 3 years ago

“don't booked with this company be warned profit orientated this will be the last this year with them cannot cancel due to further money will be lost i will take on the chin please go back to reputable companies”

Posted 4 years ago

“Steer clear of this company they we had to pay an extra £750 for flights when ours was cancelled due to snow.”

Posted 5 years ago

“If things don’t go to plan they don’t want to know and leave you in the lurch with a massive additional bill! We had booked a cruise trip with Vision Cruises travelling from Manchester to Heathrow, staying at the Heathrow Renaissance overnight then onto Singapore staying 2 nights before boarding the cruise ship to travel around Asia, return travel the same Singapore to Heathrow overnight at Heathrow Renaissance then back to Manchester. On the day we travelled 31st January 19 there was heavy overnight snow and on arriving at M/c international Airport we found it to be closed and in fact couldn't actually get to the terminal as roads were closed as we hadn't had any contact from Vision we went onto BA website where our flight was listed as cancelled and 'all passengers would be refunded' we therefore decided that to ensure we got to Heathrow we would travel via train instead- we rang Vision cruise a number of times to relay this information and there is actually a recorded call from us whilst we are travelling on the train telling them that's what we were doing. We arrived at Heathrow and booked in at Heathrow Renaissance where there were no messages from Vision Cruise and we hadn't had any further calls or messages from them. We proceed with the trip in Singapore then onto the ship, the first we heard from Vision Cruise was a message via reception on the ship the day before we were disembarking telling us Vision Cruise had been in contact and there was a problem with our return flight from Heathrow to M/c we rang Vision Cruise to see what the problem was to be advised that they had in fact re booked us on an alternative flight ( which we obviously hadn't instructed them to do) and as we hadn't made that flight we were deemed a 'no show' by BA and our return flight was cancelled we were then advised they could book us a new return flight but we would have to pay for this at an extortionate cost of £250 each, as we had no alternative but to agree to this as we were still at Sea etc and needed a flight back to M/c we agreed to this but advised them we weren't happy and would pursue this on our return. Since returning we have been in regular contact with them but repeatedly get told the same thing by their customer service people which amounts to its our fault for not showing on the original flight to Heathrow, I asked for this issue to be escalated to the Managing Director who could contact me by e mail or mobile phone to try and resolve things but today after over 4 weeks waiting for him to return from vacation we were told he's not interested in this and left it with his customer service people so we are back where we started. Apart from the stress and inconvenience caused by the Airport closure which obviously was not a cause of Vision Cruise we acted in good faith to ensure we could continue the trip which cost us £250 in train fares and an additional flight as previously listed total cost of £750. Not only are they disinterested in our complaint but they are actually still blaming us for not waiting at the airport ( which was closed) for our cancelled flight. DO NOT USE THIS COMPANY it says it all when the Managing director cant be bothered to speak with you and Kath in Customer Services doesn’t let you speak and sniggers at everything you say. We are taking legal advice.”

Posted 5 years ago

“Not interested in their customers once you've paid - don't book with this company they are a disgrace, had a disputed with them regardsa cruise package that went wrong asked for the MD to speak to us to resolve as weren't happy with their staff and after many weeks were told 'he's not interested' - how not to develop your business?”

Posted 5 years ago

“I was looking for a cruise holiday and found Vision. The service was excellent and the staff were very helpful. I am especially pleased that I won their monthly prize of a free holiday. Joe their rep who sold the holiday was excellent and John who presented the prize was very friendly. cannot praise them too highly.”

Posted 5 years ago

“Great clothes at unbelievably low prices”

Posted 6 years ago

“Fantastic site and delivery is always on time and if unavailable then can change to a neighbour or a different day.”

Posted 6 years ago

“waited over a week for a call back about a simple fly cruise holiday, in the end gave up and called cruise 118 who dealt with my enquiry and booked me immediately.”

Posted 9 years ago

“Unfortunately we have just returned from a vacation stay and cruise booked through LCC. All the booking went through smoothly and everything was in order or so I thought. Flight to Toronto ok but cold. Arrived in Toronto to find the transfer booked was the express bus. After waiting 1 hour and 25 minute wait with other LCC customers. One customer had not even received there transfer vouchers. I dot want to put everything that happened on the trip it would take to long. I have logged my complaint and so we will see how quick a response takes!!!”

Posted 9 years ago

“Amazing! I booked a cruise to the Norweigan fjords in May! Customer service could not have been better!”

Posted 9 years ago

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Posted 9 years ago

Vision Cruise is rated 2.3 based on 16 reviews