Virtual College Ltd Reviews

Name: Virtual College Ltd
Address: Marsel House 1 Stephensons Way, Ilkley
Rating: 4.67

4.7 Rating 3,584 Reviews

100 %

of reviewers recommend Virtual College Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,584 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Virtual College Ltd:

With over four and a half million online learners, Virtual College is one of the leading providers of e-learning in the UK.

For over twenty four years, we have provided online courses to individuals and companies across the world, breaking down the boundaries of traditional learning to deliver cost reducing, time efficient training. Unlike many other e-learning providers, our training extends to actual programme/qualification creation and delivery - resulting in a unique blended solution.

Visit Website

Phone:

01943 605976

Email:

hello@virtual-college.co.uk

Location:

Marsel House 1 Stephensons Way
Ilkley
LS29 8DD

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Virtual College Ltd 5 star review on 29th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to follow”

Helpful Report

Posted 8 years ago

“I completed the Level 3 Food Safety course and was all set to leave a 5 star review as I found the course very informative and interesting and really enjoyed the fact that I could go through it at my own pace. Unfortunately I have now been waiting over a month for my certificate in the post, I've noticed that other courses seem to let you print your own certificate off at the end but this one has to be posted to you for some reason. I've contacted the Learner Support team now on three occasions by email and also by phone but still don't have my certificate, I passed the course back on the 13th of September and I just feel ripped off over the fact that no one can seem to provide me with physical proof of passing this course and yet with other courses on the site the learner gets to print their certificate as soon as they pass.”

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Posted 8 years ago

“The course was pretty good I paid for myself and three other of my staff I got two of the email addresses wrong I've tried to ring for days and sent a email without reply”

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Posted 8 years ago

Hi Keith, I have contacted our Learner Support team on your behalf and unfortunately, they have no records of email correspondence from you, the email address is learnersupport@virtual-college.co.uk. They will email you shortly to resolve your query, please check your email inbox. regards Virtual College

Posted 8 years ago

“Did the course , passed , they didn't send me my certificate , when I phoned I wasn't even on system , bit of a joke”

Helpful Report

Posted 8 years ago

Hi Colin, I am very sorry to hear about your experience. I have spoken with our Learner Support team and they have advised that due to a temporary issue, which has now been resolved, your certificate was delayed and sent a few days after completion rather than on a next day service. As a gesture of goodwill, they have also advised that you were refunded £12 by way of an apology for the delay, so your premium certificate was free of charge on this occasion. regards Virtual College

Posted 8 years ago

“I haven't been able to download the course, and therefore ~I haven't been able to do the course yet. Negative feedback.”

Helpful Report

Posted 8 years ago

Hi Nicola. Firstly thank you for choosing Virtual College. Regarding your course, I can confirm we emailed your login details to you with a link to access your learning at the time of purchase. I have escalated your comments to our Learner Support team and they have resent you an email confirming how to access your course. If you have any further problems please don't hesitate to get in touch. Regards Virtual College

Posted 8 years ago

“I just wanted to get a quick version of kitchen hygiene certificate but unfortunatey, myself and partner spent half a day on the first part of your couirse and we still have not had time to spend another half day to complete the course let alone get a certificate. What's changed so much since taking this course 3 yerrs ago, I suppose these training companies have to make everything more and more complex to justify their charges. NOT AT ALL IMPRESSED might have to sort around to find a course that will take say 1 HOUR !!!!!!! and is suitable for my particular needs. Have you ever considered a short version for hand working owners who are pushed for time and do not have a large enough business to employ staff.”

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Posted 8 years ago

“I work 7 days a week and I have little spare time so when half way through the course it wont let me in I am not happy, really not happy”

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Posted 8 years ago

“It is my wife doing the course and it is so user unfriendly she was in tears and had to stop before she really got started. My Granddaughter, a university student, has completed the course after several sessions taking much longer than expected. She said it was the worst on-line course she had undertaken. I had a look at the course and was pleased I was not doing it. You need to re-think what you are trying to achieve. Ian Extance”

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Posted 8 years ago

“Very slow website (too 3 hours and crashed numberous times). Didn't like having to labour through each screen. A wasted 3 hours to do a test I could have passed straight off - it's all common sense.”

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Posted 8 years ago

“Still haven't received the codes to do the two courses I paid for in November I have made numerous calls to rectify this but as polite and helpful as the operators were I still didn't receive the information to go ahead with the courses. Very disappointed and going to go with someone else now as I don't seem able to get them from your company. Unfortunately due to not receiving the courses booked or a refund I would not recommend your company”

Helpful Report

Posted 9 years ago

Hi Tracy, Very sorry to hear about your experience, we have escalated this to our Learner Support team and your courses have now been setup. Thank you for your patience.

Posted 9 years ago

Virtual College Ltd is rated 4.7 based on 3,584 reviews