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Virgin Media Reviews

1.2 Rating 2,136 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

1.2

Based on 2,136 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never use Virgin Media again. I have been a virgin media customer for the duration of my contract. My contract ends on 26/04/2024 I rang virgin media on several occasions to not renew my contract and wasn’t offered a better deal. They advised me I have to call 31 days prior if I don’t want to renew. Albeit rang 2 months prior stating don’t want to renew. They told me I have to pay extra charges for not notifying them of cancellation 31 days. I am very angry and annoyed that a big company like yourself are extorting extra money from your customers. There’s been times where I’ve had no internet connection but never complained. All I’m asking is my contract ends on 26/04/2024 and do not want to renew, I’m happy to pay for the service up to 26/04/2024 and not up to 07/05/2024. You can have it both ways as for example if we exit it early we have to pay a fee and or contact ends a not notifying you 31 days prior you have to pay additional charges. Not happy I would like this escalated please.”

Posted 1 week ago

“Virgin Media advertised high-speed internet in the area of my new home. I need internet for work so signed-up. The installation process was fraught with issues, with delays and late-cancelled appointments by Virgin Media ultimately culminating in Virgin Media admitting defeat and withdrawing from the agreement on the basis that it was too costly for them to fix their infrastructure to deliver to my property. When the compensation promised online and by customer services was not forthcoming I engaged the Ombudsman. Virgin Media continue to protract this process and are currently disputing the Ombudsman findings. On the whole the experience has been horrid and expensive. Virgin Media should not be allowed to advertise services and compensation that they cannot or will not deliver. I never want to deal with Virgin Media again. Update: The ombudsman has found again in my favour but Virgin Media still hasn’t paid. It appears they are waiting until the very last moment to pay-up what’s owed. The note from Virgin Media below was not backed-up with any action whatsoever. Update 05/04/2024: The deadline for settlement ,set by the Ombudsman, was missed by Virgin Media yesterday. Again, the Ombudsman and I are inconvenienced in escalating the issue. What next? Courts? Bailiffs?”

Posted 2 weeks ago

“Dreadful customer service, I currently have no broadband, no telephone. Took 20 mins to actually get through the ‘press button/AI’ system before speaking to an advisor who I couldn’t understand due to poor connection and who ultimately disconnected the call. I borrowed a neighbours mobile to do this. Issue still not resolved. Not the first time I’ve had problems. definitely won’t be signing up to another contract with Virgin. And I believe they now want digital landlines…perhaps ask customers what they want. Very dissatisfied.”

Posted 2 weeks ago

“Installation was a disgrace, very a mature, exposed cables, cover hanging off and held together with sticky tape, that’s the outside”

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Virgin Media 1 star review on 4th April 2024

Posted 2 weeks ago

“Tempted by low prices and promise of fast speeds, I am now trapped in a hell of no or intermittent service, non-existent technical and billing support. My broadband has been out completely for days on end, and also intermittently cutting out for weeks. Virgin neither warns, apologises, nor compensates us. I’ve had to conduct important meetings from my phone sitting on a wall outside the house. When I have tried to contact them I get obsequious apologies and absolutely zero help. I submitted a complaint; they responded that “we just checked your service and it’s fine, we are closing this complaint” - even though their records should show that engineers and subcontractors had been sent to our road every day for two weeks! In despair after an online presentation and online PhD examination had to be cancelled because of unplanned outages, I tried to cancel my contract. Was told I owed £200 in penalties for early cancellation. I refused to pay so much money for such a faulty product. They said, call 150 and speak to the technical team. I can’t call 150 because my landline is out. I call the costly number from my mobile and try to get through to technical support and get a recorded message - “there’s a fault in your area” - then bumped straight back to the main menu. It’s impossible to speak to a human or get hold of anyone who will take responsibility or can help us. I have lost huge amounts of time and am going mad with stress and frustration. The worst consumer experience I’ve ever had, and it has been the same for every Virgin customer in my road - all of whom are switching at the first opportunity. If my suffering helps one other person to avoid this horrible catastrophe of a country, that would make me feel a bit better. The regulators should shut them down; they should go bankrupt. Going to try to post this now before the broadband goes down again!”

Posted 2 weeks ago

“i get someone elses bill and data come up on my emails. talk about data protecton. also very rude they put the phone down on you in the middle of a conversation when talking about your bill.”

Posted 2 weeks ago

“Shower of crooks and lying bastards aftert paying bills and leave they hound you saying you still owe them and put your into bad credit rating”

Virgin Media 1 star review on 3rd April 2024

Posted 2 weeks ago

“I advise anyone thinking of getting virgin media to think again. It’s by far the worst company I’ve ever dealt with in my life. They are disgusting liars. Please please please stay away. BE ADVISED”

Posted 2 weeks ago

“Virgin Media, I changed my package before Xmas, I decided the offer was good and I have not had a problem with their customer service, apart from unfortunately the staff seem to be reading from a script and do not understand all my lingo. The problem this time is my package included a small payment to 02 which I do not use or want. A couple of months into this new contract I am told 02 payment will increase! It’s all underhanded and as well as that the GVU service is diabolical. I can continue but it will be long and you all get my drift!”

Posted 2 weeks ago

“I’ve made several complaints about a disgusting mess virgin media’s foul mouthed arrogant ignorant cable laying contractors have left in our area and virgin media couldn’t care less then they come knocking to see if you want to join NO CHANCE !”

Virgin Media 1 star review on 2nd April 2024

Virgin Media 1 star review on 2nd April 2024

Posted 2 weeks ago

“Well I am going into my third week with problems with my email. I was assured that a supervisor named Daniel was taking over my case seems like I was wrong. You have a choice phone and get advise by people I find hard to understand and I get nowhere or on Messenger so it's 20 minutes before you get a reply. This is taking literally hours and we are getting nowhere!!!! PLEASE TAKE MY ADVISE AND GO WITH ANY OTHER COMPANY APART FROM VIRGIN!! WISH YOU HAD ANOTHER OPTION 1 STAR IS DEFINITELY TOO HIGH!!!”

Posted 2 weeks ago

“Very very bad and worst network I have ever experienced”

Posted 2 weeks ago

“I am a pensioner and l know that l should be charged a lower price for broadband. They have charged me £51.00 which l did not acknowledge and a further £39.00 for this month. I have been phoning trying to sort this out l really have had enough every time l phone up they are quoting different payments. I spoke to Guy telling me he was going to do this that and the other, He told me he was sending the complaint to investigations told me not to do anything and he will phone me with outcome. No telephone call. I am 68 years old and getting myself in a state. All l want to do is leave ASAP this is terrible and l don't think this is the end of it,”

Posted 2 weeks ago

“I cancelled my virgin which was out of contract in January 2024 giving 1 months notice. My disconnection was from Feb 26th 2024. I paid my bill with them up front till this date. My new broadband provider started on 26th February 2024. I have now recieved another bill from virgin for period 25th March - 24th April 2024. I am no longer with Virgin and in credit they are not at all helpful will not go back to them any time in future happy with my new English broadband package includes netflix, which virgin billed me seperate from 25th March 2024. Saying I took out this entertainment service with them on 9th March totally wrong . I will not be threatened by virgin for any further payments as fully paid up and in credit. Area 5 acc 504902210”

Posted 2 weeks ago

“Absolutely shocking service from a communication company”

Posted 2 weeks ago

“I gave the engineer freedom to put the router in the best place and explained we'd had problems before with Wi-Fi reaching all areas of the house. He assured me their hub was the best on the market, with super strong reach and great connection speeds but that if we did struggle then Virgin would supply us with a free mesh pod to help. That was not true. The reach is worse than it was before and they want me to pay an extra £96 a year to improve it with their pod. When I asked to put a complaint in, I was told I'd get an email in response. I was not told the agent had closed it himself and marked it resolved without any such agreement with me. We've been a customer less than a week and I'm now trying to decide whether to use the 14 day cooling off period to go elsewhere or to stick with it and go to the Ombudsman. It's disgusting how poor the service has been and how bad the connection is.”

Posted 2 weeks ago

“Absolutely awful experience, highly recommend never to use Virgin Media for broadband. Terrible customer service, you get sent round in circles trying to sort any issues or cancel. Waste of time and highly unprofessional service”

Posted 3 weeks ago

“Very expensive broadband which doesn't work when more than two devices are connected to the hub. If you want broadband that actually works, they make you pay to upgrade. Terrible.”

Posted 3 weeks ago

“I have experienced the worst customer service, avoid like the plague,”

Posted 3 weeks ago

“Absolutely shocking customer service and contract. You should seriously consider before signing a contract with Virgin Media since the price IS NOT fixed. Unless you're happy to pay for more than what you've contracted for, go for it. Also, their customer support is absolutely shocking. Cheap outsourced Indian call centre who read off a script. Virgin Media simply doesn't have the reputation it used to have”

Posted 3 weeks ago

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Virgin Media is rated 1.2 based on 2,136 reviews