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Virgin Experience Days Reviews

3.9 Rating 2,204 Reviews
73 %
of reviewers recommend Virgin Experience Days
Company Reviews Questions Metrics Info
3.9
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Virgin Experience Days Reviews

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022
Anonymous
Virgin Experience Days 5 star review on 15th January 2020
Des Burnett
Virgin Experience Days 5 star review on 5th January 2020
Holly
Virgin Experience Days 5 star review on 4th January 2020
T Miranda
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 22nd December 2019
Emma
163
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Charley
Unverified Reviewer
“If I could give a 0 star review I would!!! I have been emailing your customer services team for 15 days now trying to get a resolution for the issure we are having with a voucher you have sold and the only response you've given is.. You are waiting for another team to respond. The experience we wanted to book was for this Thursday and we have taken annual leave to do it. It looks like now because of your company's lack of service we'll be unable to and also have one very disappointed 7 year old who was really looking forward to the Easter activity we had planned. You have effectively sold us a faulty product and now seem incapable of sorting it out. Do not use this company!!! Date of experience: 26 March 2024”
Helpful Report
Posted 3 weeks ago
Carlo
Unverified Reviewer
“Rip off. Would have been cheaper to book directly (The Wave Bristol) £50 direct or for the same thing £65 with Virgin. Now I have a useless £15 credit I didn’t need and will never use. Secondly I had to email The Wave with a code and PIN and wait three days for a reply, couldn’t use Virgin voucher on The Wave website, making it the most complicated booking process I have ever had. Never again.”
Helpful Report
Posted 2 months ago
Mark Ryde
Verified Reviewer
“Please please avoid this 🙏 company. Happy to take money easily but very poor organisation and even worse customer services issue if you have any queríes or issues! Much better options available. Please be 🙏 careful!”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Where do I start. 6 years I’ve waited on the hot air balloon experience and everytime it was cancelled. Was exchanged for a gift card booked a hotel which had then closed down. No contact from virgin experiences about this found out on my own. Booked another hotel experience when calling to book it they no longer take virgin experience days. Whole thing has been a joke and not entitled to a refund”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“I am trying to use a gift card with a £150 balance, yet despite using multiple credit, debit and family member cards, the system keeps rejecting my transaction, saying "oops, please try again with a different card". All of the cards used have ample funds to cover the cost and I have even set up a new account with a different email. Still getting the same response. Both my partner and I have tried to contact Virgin Experience Days well over ten times in the past 3 months to resolve this, and no one is helping us. Terrible service from a shoddy product. DO NOT USE”
Helpful Report
Posted 3 months ago
Marg
Verified Reviewer
“I will never book with Virgin Experience again.. firstly my code for Anfield tour for 3 became non existent and who ever I spoke to on customer service says it was for two persons. I now have an Arsenal ground tour and no supporters here. One disappointed 11 year old. It was so tiresome and got nowhere trying to explain this.”
Helpful Report
Posted 3 months ago
Carlo
Unverified Reviewer
“Appalling complicated digital booking experience, no real agents available to assist after trying 10+ times and more expensive to book same experience with Virgin Voucher than directly with event (The Wave Bristol £50 but Virgin voucher is £65 for same thing!) Will never use again”
Helpful Report
Posted 3 months ago
TR
Unverified Reviewer
“Honestly a horrible setup, I received a gift card for iFly, I wanted to book for the day, but with Virgin Experiences, you cannot go straight to the vendor, they have to book it for you, and you can only do it by filling out a big form, putting in your top 3 ideal times, and it must be 7-days in advanced. I live a busy life with children, I cannot plan that far ahead right now, and for you to maybe give me my preferred times a week or two in advance? how ridiculous! I will never be using this BS company again, I don't know why anyone would go through this business rather than going direct!”
Helpful Report
Posted 3 months ago
Bad Experience
Unverified Reviewer
“Terrible customer experience. If things go wrong there is very poor customer experience and no means of actual person communication other than text and email. There is also no complaints process as they deal with things and prevent complaints which is hugely frustrating. Book with caution or avoid”
Helpful Report
Posted 3 months ago
Stuart
Verified Reviewer
“I bought a Virgin Experience Day (hot air baloon ride with champaign) for my wife as a Christmas present. What a waste of £250. Firstly she booked in for the experience and the day before got cancelled by the operator. Then a few months later booked again, once again the day before cancelled. Left it for a while as we had family health problems and tried to book in again. Was told the ticket had expired as we haden't booked again in time... WHAT? This is £250 of MY money that they refuse to give back to me. I am not one for writing reveiws but please stay away from this company. Unless you like giving money away. Feel totaly ripped off”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“I purchased as a birthday gift for someone almost a year ago and still haven't been able to redeem it. The merchant had 2 dates available in an 8 month window. The customer service is totally non existent. I've emailed over 20 times who will not respond or listen it's almost like robotic responses!!!!!! Avoid this company £120 wasted and the total embarrassment caused to the person whom it was gifted to. Totally unacceptable situation and will be reported to trading standards.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Do not use this experience company. I had a voucher I had to use and chose an experience which was £6 more that the voucher. Once I put the voucher details in it requested the extra £6 and I clicked on PayPal to pay this. I know see that they have deducted the full amount from my PayPal account! Having complained I have been told they do not give refunds and I can have another voucher to use at any point in the next year...I can not afford another voucher. How do they justify forcing a voucher on me over feeding my family!!! This money has effectively been stolen from me. I don't want another experience, I want to be able to provide for my family!!!! I am now going to have to go down the route of reporting this as fraud with PayPal and informing Trading Standards”
Helpful Report
Posted 5 months ago
Paul Longworth
Unverified Reviewer
“My son booked a weekend away voucher then Covid struck various attempts made to book a date then further break outs stopped us booking eventually they told us the voucher was past its sell by date no experience money pocketed . My daughter gave us an overnight stay voucher for fathers went to book it but three days to late (my fault) thy came back with a new code great tried to book not recognised money pocketed. So in my experience stay clear of anything Virgin related .”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“Booked. Arsenal Emirates stadium tour for my son who is Arsenal mad and cannot book the experience. Virgins booking system won’t allow it and out of the 15 emails I sent as no phone numbers are used by virgin I only got 3 replies and each said something different which still ends up with us unable to book the experience. Terrible company with disappointing and disgusting customer support. They just want your money. I’d advise anyone thinking of using them to don’t there are much better companies that can provide a good service.”
Helpful Report
Posted 8 months ago
Chris Hill
Verified Reviewer
“False advertising. Bought a rafting trip for 6 that included lunch. The Virgin Experience website and my confirmation showed lunch WAS included. Tour operator said lunch was not included. Virgin said that they would take care of it. After a few emails asking for screenshots of where lunch was listed as included (which I provided), they stopped responding.”
Helpful Report
Posted 8 months ago
Nikki
Verified Reviewer
“I bought 3 experiences in November 2022. I tried to book through their platform and when I submitted my request the confirmation email said I needed to wait to receive a confirmation from iFly before my booking was confirmed. I never received confirmation and when I called iFly they never got a booing request in the first place. So I reached out to customer service and the experience has been TERRIBLE. It took me multiple emails to get someone to respond. All I wanted was for them to reschedule the booking since I couldn't do it through their platform. It has been TWO MONTHS of emailing with them and all they say is they can't refund me and they'll call iFly to reschedule. But they never do. They refuse to actually make the booking or refund me. It's ridiculous and I hope no one books with them again. Customer service is abhorrent.”
Helpful Report
Posted 8 months ago
Alison Durrans
Unverified Reviewer
“False advertisement and totally mis selling of these experience days .why you come to redeem the voucher you are so limited on days and times but that's not what is said when they are selling them.you have no chance of getting anywhere with online customs service as the just ignore you or fob you off .do not buy these days as you di not get what you pay for”
Helpful Report
Posted 8 months ago
Anonymous
Unverified Reviewer
“This experience was a gift from my daughter and son in law. It has been impossible to use. We first tried to book our experience and decided to bring friends along, in order to book for 4 instead of the original 2 I had to purchase additional tickets which I did. AFTER we purchased the additional tickets we were informed that the experience we purchased was closed for the month of January. We tried to book the experience again for all 4 of us we were told they would get back to us. The time we requested was available along with many other times during the day and evening. They waited past the 1-3 days they promise, and only responded to us after we put a ticket into customer service offering us a 10pm or 10:30pm time slot on the day we requested. We all live over two hours from NYC, that time is not reasonable for us to enjoy the experience. Now I am unable to use my voucher because it is showing depleted and instead of releasing it they continue to hold it with no response. I have now booked my experience direct with the venue and paid again out of pocket to enjoy the experience that was gifted to us. I would like a full refund, the only problem is that there is no way to contact them, no phone number nothing. Save your money and book your experience directly. Trust me there is ZERO value add from this company. I would rate zero stars if they would let me....”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“Buying a voucher and booking an experience through the website was easy. Asking a simple question to their Customer Service was a dreadful experience. I had some people coming back to me, quicker than I expected I must say, but they didn't seem to understand the question; it feels like they were avoiding to answer it. I've been told my (simple) question has been sent to the escalation team, and radio silence for the last 2 weeks. I had a fairly good opinion of the Virgin Brand, not anymore; lack of transparency. 1st time I was booking an experience through VED, and will be the last.”
Helpful Report
Posted 10 months ago
Tina
Verified Reviewer
“I would give no stars if I could. Others have complained about customer service and I can agree totally. It's a scam when they offer a refund you don't get it. I have constantly been trying to get my money back without any luck £60 is alot of money these days when things are tight. It might be ok if it runs smoothly with out any issues but if there is a issue don't expect any help or refund. I won't ever use them again”
Helpful Report
Posted 10 months ago
Virgin Experience Days is rated 3.9 based on 2,204 reviews
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