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Virgin Experience Days Reviews

3.9 Rating 2,204 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

3.9

Based on 2,204 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

Virgin Experience Days 5 star review on 15th January 2020

Virgin Experience Days 5 star review on 5th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 22nd December 2019

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was brilliant from start to finish. I will definitely book again.”

Posted 4 years ago

“Our 2 night spa break was lovely, very relaxing with everything you could need”

Posted 4 years ago

“Sorry to say but from the start of my Virgin Experience It was awful had to phone twice to get the e-ticket then in the day of the afternoon tea in the Edinburgh red bistro bus the company called two hours before and said the bus has broken down so was then left with nothing I booked this for a gift for my mums 80th birthday no alternative was offered and now finding it really hard to get a refund will not use them customer care they have none happy to take your money but not happy to be off any help.”

Posted 4 years ago

“Their customer service is extremely disappointing. I ordered a gift box, and even paid extra for next day delivery since I needed it for Christmas. Supposedly (according to their delivery provider's tracking service), the package arrived two days after I had ordered it - NOT the next day. However, and in spite of them claiming it was delivered, the package NEVER arrived. So I contacted them through Facebook and requested a refund. Their answer was that they will process a refund of the voucher, BUT they cannot offer a refund on the postage "as this service has been fulfilled". To sum up, I have lost 15 pound for a Christmas present that never arrived.”

Posted 4 years ago

“Disappointing and delayed afternoon tea but excellent Harry Potter studio tour.”

Posted 4 years ago

“Great day out with virgin experience days,fab idea many thanks”

Posted 4 years ago

“Amazing food! Great staff! Perfect location!”

Posted 4 years ago

“Gin Masterclass at The Shard - would definitely recommend, great few hours learning all things Gin, and able to enjoy the views afterwards as well!”

Posted 4 years ago

“Underwhelmed.”

Posted 4 years ago

“Absolutely fantastic night. They put on a very good show with everyone in character at all times. I am already recommending it to others. You should be proud of what you do for it.”

Virgin Experience Days 5 star review on 5th January 2020

Posted 4 years ago

“Superb service and excellent food.”

Virgin Experience Days 5 star review on 4th January 2020

Posted 4 years ago

“Amazing views and beautiful tasty food dining at Fortnum and Mason after a sunset view from the shard! For maximum impact make sure to book the view from the shard around sunset (google sunset times) and enjoy the cosy lamp lit scene at the restarting by going after dark. To be a little “extra” book a Uber Lux from the shard/hotel to your dining experience! The partner will love it! Staff are very welcoming and attentive a seamless night out in London’s capital city!”

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Posted 4 years ago

“Not as described on voucher. Spa day actually on 2 hours in a very small spa with hottubs that weren't working. Cream tea was good.”

Posted 4 years ago

“I cant recommend. Absolutely rubbish customer services. My booking has gone around in circles and i cant confirm my booking exists. I’ve spent 2x 30 minutes listening to their answerphone (which states there is an on line chat - there isn’t) and still got no response. So I’ll get my money back and book elsewhere.”

Posted 4 years ago

“Booked a virgin experience day within the dates to receive a 20% discount (this was the last day that I could claim). I thought the discount had gone through only to pay and realise it had taken the full amount! I immediately emailed to say what had happened. I did not get a response by email so rang up to say what had happened and too see if I could claim some sort of refund. They said that they couldn’t because the transaction had already gone through. This is not fair as it was clearly within the days to receive the discount and I emailed them straight away! Overall the booking process was easy enough, just a little frustrated that the discount hasn’t been honoured!!”

Posted 4 years ago

“virgin nightmare thats how I sum it up, my son bought the experience for my 50 birthday for Jamie olivers within 3 weeks of buying this all his restaurants closed down, after a week of trying to get help from virgin we managed to exchange it for a meal at the clink restaurant, we went for our experience which was absolutely great the service and meal was exceptional then we went to pay only to find out that the voucher would not work the manageress went above and beyond to try and resolve the situation after 30 mins of trying to sort this out I eventually paid for the meal and explained I would sort this out with virgin. trying to get hold of virgin was a nightmare having to be put on hold ,constant ringing with no answer and also the opening hours of 9-5 is quite awkward when you are unable to make calls in works time it took me two weeks to eventually get through and speak to someone who then said that I was unable to have a refund and would have to rebook (not happy) I then applied for the bella italia meal whilst on the line with the lady from virgin, I received the voucher and that evening booked my experience. went for my meal today and same as the clink it was exceptional service and food stunning, went to pay and guess what the voucher would not work again. the manageress had to take my phone and email virgin for an activation code which I already had from virgin we then waited for this to come through only to find it still wouldnt work, the staff were exceptional again and they finally got it all sorted. on the two occasions I found it very embarrassing standing at the till with a que of people waiting to be served only to find out this voucher would not work.”

Posted 4 years ago

“Easy to book”

Posted 4 years ago

“Reviewing the Red Palace. Not up to expected standard. Entrance very difficult to find ( not the only ones with this problem) - eventually got through to venue on phone to locate it. Having looked at details we should have been offered a glass of fizz each - we were not, but were pushed through to dining area and told to buy own drink. Food was tasty ( if rushed) but not up to master chef expectations . Dessert was very poor. A whole apple with a fork stuck in it - really????? The immersive theatre was good but was chaotically organisied, we hD no idea how many rooms we needed to visit ( that would have been a simple bit of info) so ran out of time and missed one. A shame This was not value for money and makes me question Virgin Experiences”

Posted 4 years ago

“Such a great website, easy to search through all of the different activities and easy to purchase! Secure website which gives you confidence when booking!”

Posted 4 years ago

“Good virgin experience but exchange and Active voucher trouble .”

Posted 4 years ago

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Virgin Experience Days is rated 3.9 based on 2,204 reviews