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Virgin Experience Days Reviews

3.9 Rating 2,204 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

3.9

Based on 2,204 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

Virgin Experience Days 5 star review on 15th January 2020

Virgin Experience Days 5 star review on 5th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 22nd December 2019

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Virgin experience vouchers were not accepted by Kew Gardens and we were refused entry even though we had pre booked a entry time and printed all the vouchers we were asked to take along. A total waste of a day. And now having trouble trying to get a refund.”

Posted 2 years ago

“I booked the afternoon tea for 2 in London private pod Kensington. The pod was dirty the food was very poor quality. I paid what I felt was a lot of money for a gift for a friend and she was very disappointed. I do not recommend this experience.”

Posted 2 years ago

“I'd give a zero ratings if I could. Phone number on site now says contact via web only (what's the point on advertising the number then) Slow to no reply - trying to get a refund on an Experience day as it's not as advertised....not a great experience in itself. How come Richard B can make it to the edge of space but I can't speak to a human about an issue caused by Virgin and one of it's partners.”

Posted 2 years ago

“Nobody to talk to. Website doesn't address the problem. No 'live chat'. Customer service? Non existent!! Would prefer to wait on the phone like the good old days! Hopeless!”

Posted 2 years ago

“customer service is very poor. I exchanged my voucher but did not get confirmation and it's not showing in my account. I emailed over 2 weeks ago and have yet to get a response as the telephone support has been withdrawn. if you email again you're warned you'll re-set the clock for response. There's no other way to contact customer services. Follow the advice of an earlier review and book direct.”

Posted 2 years ago

“Customer service is practically non-existent if you have any issues with what you bought. No phone option. Best of luck with email as response time is several days and then you just get stock answers no real help, they just point you back at the FAQs on the website. The company "delivering" my experience apparently isn't honouring vouchers at present. Now I have 30 days to find and book alternative or lose the money and some only operate on 1 or 2 days a week and require 3-4 weeks lead time. Best advice - If you want to book an experience, find one you like and then go and book it directly with the company.”

Posted 2 years ago

“I bought a voucher for my partners birthday to go on a Gin tasting experience, we changed our minds on it and decided to get a refund. I have sent my request in via the query twice and have sent in 2 emails - other than the automated response, I've had no contact from them whatsoever.”

Posted 2 years ago

“I wanted to extend my e-vouchers only to find out its been expired 4 months ago, yet no reminder from virgin and no way to extend. They just want your money!”

Posted 2 years ago

“I booked a full body Swedish massage on champneys spa Guildford and was deeply disappointed for the quality of service. The massage didn’t address any tension. I left exactly how I came in, tension in my muscles. Even asking a few times to apply more pressure the girl seemed not to have a clue of what she was doing. Being a full body she also skipped a few parts of my body. I’m so disappointed… at £65 you expect some level of service”

Posted 2 years ago

“I would strongly advise against using Virgin Experience Days. If you want a experience, or you want to gift one, go direct to the supplier. I had a voucher for an experience. I logged into the site to see my voucher expired after the date I wanted to book it, but they were offering extensions because of Covid, so I extended and then tried to book, The site then advised me my experience was no longer available. I contacted customer services to ask for a refund but was advised this wasnt possible as I had extended! There was no consideration given to the fact that their IT system had just let me extend a voucher which was no longer available. If you are getting someone a gift, get them the gift, don't make them sort out their own experience and potentially all of the pitfalls that come with it, or give them the cash along with a suggestion on what to do with it. They will thank you for it in the long run rather than a Virgin Experience voucher”

Posted 2 years ago

“Searcy’s at The Gherkin review 15/6/21 for 14/6/21 We were gifted a three course meal with 2 side dishes and 2 cocktails through Virgin Experience in October 2020. We were not able to book this until after 17th May 2021 because of the National lockdown. On our arrival we were told that they were no longer giving the original offer but we could order whatever we wanted and £129 would be taken off our bill. There were no prices, apart from the side dishes, on the menu. Consequently we ordered 1 starter, 2 mains, and 1 dessert with 2 cocktails, 1 glass of wine and 1 side. Taking into account VAT and service charges we still had to pay over £8. Our complaint is that we were not able to have a 3 course meal with 2 sides and 2 cocktails as the original gift stated. This should have been honoured as we could not use at the time the meal was gifted to us, because of a national lockdown. The starter my husband ordered was the shrimp. This was the worst starter we had ever had as it was basically a circle of lard encasing a few shrimp! The cocktails and wine were very nice as were the treacle tart. The beef and oyster pie was clearly a de-constructed pie and even though I quite liked this and found it filling, my husband did not like it at all and found his whole experience was just very pretentious. We did not have a view of the Thames but were facing the Olympic Stadium and Spittalfields Market. I guess the cheaper view because we were using a ‘gift voucher’. I would not recommend The Gherkin restaurant to anyone, especially those planning on buying this as a gift experience for family or friends. Not worth your money especially when not honoured.”

Posted 2 years ago

“We were given a day entrance to Kew garden & a cream tea for two by our grandchildren. We are 78 & 80 years old and enjoyed Kew garden immensely. You clearly do not know what a cream tea is. It is not one slice of cake and hot drink. It is sandwiches scones & cakes & a hot drink. Surely advertising this as cream tea for two is unexceptable. Sally & Mike Willers”

Posted 2 years ago

“Terrible they all say you can get a refund but please explain how this can be done. They sent me an email to cancel my experience but no way of contacting them. It takes too long to get a response. Will try Live chat but unable to find it. Really Really bad so I would say don't do it. Book the event direct may cost you a little more but heh better than nothing or letting someone down.”

Posted 2 years ago

“Absolutely appalling! When you receive a gift of a specific experience and try to book... only to find it's not available and to try other options many being miles away from where we live plus the fact you are expected to pay extra and that they also come up 'unavailable'!!! No direct contact to company everything online - it appears a refund is also impossible. Our experience is to never to purchase a 'Virgin Experience' as it is an absolute waste of your time and money. Disgusted.”

Posted 2 years ago

“Impossible to exchange gift for another experience, no reply from emails, and no phone contract. All in all appalling service.”

Posted 2 years ago

“Hi, I’ve ordered a gift for my boyfriends birthday. My order number is 6061756. I’ve sent about 3 emails, no reply and am still waiting on a reply from various social media platforms. I insist that this company resolves this issue before I take it further. I have received NO confirmation, but payment HAS been taken??? What’s going on, am I receiving my gift or have I lost this money? This is theft. Please sort it out before I take this further, I really do not want to do that, however judging by all of these reviews, it may be necessary.”

Posted 3 years ago

“Worst customer service ever. I bought my mum a voucher as a gift and it was postponed due to lockdown. She went to rebook and they advised that some one by the name of “nick” had traded the voucher in for another gift. We advised them we don’t know anyone by the name of Nick and they went on to ask us are you sure you haven’t given it away???!!! Anyway they didn’t help us, said we would have to go through the police???? Never buying from them again. That’s £80 I will never get back.”

Posted 3 years ago

“We were given Virgin Experience as a gift last year, a 2 day break in many locations around the UK. This was bought by an elderly relative who thought it was a good gift as we could then choose where we went.............. How wrong they were. We have been unable to book anything!, anywhere! We suspected the hotels were just blocking, so I tried to call 3 of the listed hotels who had previously told us they were full on our dates, surprise!! all 3 were willing to now take my booking. We found only one, yes one hotel on the list who accepted the voucher and that was a mid week booking only. When it was sold to my elderly relative the agent assured them we would be able to book any of the hotels on dates suitable to us....They lied to an old lady to make a cheap sale. They say you can transfer it to another experience. That is not what was sold, or gifted.”

Posted 3 years ago

“Given a theatre and dinner in London voucher in dec 2019 had a look nothing we wanted to see until later on the year then covid hit. Have waited hoping to be able to go but still no end in sight to the covid situation so have asked for a refund which has been refused. Offered to swap voucher (no thank you) and they have automatically extended the voucher until Sept 2020. This is not good enough the experience has not been bookable through no fault of mine. Virgin are unable to provide the experience and are refusing a refund shambles do not use they dont give the experience but keep your cash”

Posted 3 years ago

“BOOKED 4 EXPERIENCES TO THE TUNE OF OVER £300.. PAID WITH MY HARD EARNED CASH AND WAS DUE TO USE THEM AT THE END OF NOVEMBER FOR MY 10 YEAR ANNIVERSARY BUT UNFORTUNATELY LOCKDOWN HAPPENED.. NOW AS WE ARE LOCKED DOWN I HAVE OPTED TO BUY MY PARTNER SOME JEWELLERY INSTEAD.. I STARTED EMAILING VIRGIN EXPERIENCE DAYS AND AFTER WAITING 16 DAYS FOR A RESPONSE I WAS TOLD I CANNOT HAVE A FULL REFUND.. ITS £300.. £300 IS NOTHING TO THIS COMPANY TO REFUND BACK TO A CUSTOMER WHO HAS BEEN TREATED SO POORLY BUT INSTEAD I HAD TO COME ON HERE LEAVE A BAD REVIEW FOR THEM TO UNDERSTAND I MEAN BUSINESS.. I DID NOT ASK FOR THIS LOCKDOWN AND HAD EVERY INTENTION ON GOING TO THESE EXPERIENCES. THE WORST THING IN MY EXPERIENCE ABOUT THIS COMPANY IS THERE ABSOLUTELY SHOCKING CUSTOMER SERVICE!!!! FIRST OF ALL HOW CAN A MULTI MILLION POUND COMPANY NOT HAVE A WORKING PHONE LINE (ESPECIALLY DURING LOCKDOWN) BASICALLY IF YOU HAVE AN EMERGENCY OR ANY PROBLEM WITH YOUR EXPERIENCE YOU HAVE TO FILL OUT A CONTACT FORM AND WAIT 10-14 DAYS... WHAT IS THAT ABOUT??? (THEY DONT EVEN HAVE LIVE CHAT!!!) WHAT A JOKE!!! ANOTHER THING IS WHEN YOU GET A RESPONSE THEY HAVE NO COMPASSION FOR THEIR CUSTOMERS AND ARE ALMOST ROBOTIC IN THEIR REPONSES OF PUSHING GIFTCARDS AND CREDITS RATHER THAN OFFERING REFUNDS BACK TO THE ORIGINAL PAYMENT METHOD... I HAVE SENT THEM MANY MORE EMAILS.. (BUT WILL PROBABLY HAVE TO WAIT ANOTHER 10-14 DAYS FOR ANOTHER PATHETIC RESPONSE) FOR ANYBODY THINKING OF BUYING A VIRGIN EXPERIENCE FROM THESE LOT THINK TWICE BECAUSE IF ANYTHING HAPPENS AFTER YOU PURCHASE YOUR EXPERIENCE THESE COWBOYS DONT WANT TO NOTHING TO DO WITH IT.. HOPEFULLY THEY REFUND MY MONEY AFTER READING THIS BECAUSE THE NEXT BAD REVIEW LEFT WILL BE ON GOOGLE REVIEWS THEN TRIP ADVISOR ETC.. IF ANYONE HAS THE SAME TROUBLE USE THE CHARGE BACK SERVICE WITH YOUR CARD ISSUER TO GET YOUR MONEY BACK!!!”

Posted 3 years ago

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Virgin Experience Days is rated 3.9 based on 2,204 reviews