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Virgin Experience Days Reviews

3.9 Rating 2,204 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

3.9

Based on 2,204 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

Virgin Experience Days 5 star review on 15th January 2020

Virgin Experience Days 5 star review on 5th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 4th January 2020

Virgin Experience Days 5 star review on 22nd December 2019

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vouchers arrived well after Christmas and LONG after the agreed delivery of 3-5 working days. As you say it is impossible to contact them. They have nobody you can telephone and messages are NEVER answered. I contacted my bank to get refunded. HSBC said they would deal with the matter and arranged to make a case against Virgin. Virgin Experience, hitherto unreachable, refunded my money the next day.”

Posted 2 years ago

“Unable to take my experience due to covid. Told experience no longer available but won’t give me a refund”

Posted 2 years ago

“Have been trying to contact them for a week - with absolutely no response. They say they are available by phone - not true. The phone message says they are now 'phoneless'. They say you can use 'Live Chat' - not true. I've tried for a week, it has never been available. Email? Yes, I've tried - no response. Is there anybody there? Certainly won't be buying any more vouchers from them. Just hope my delivery comes sometime :(”

Posted 2 years ago

“Scam Scam Scam, Do Not Go with this experience I purchased 3 vouchers to experience the Shard and have 3 meal course at London Steakhouse co. The Shard experience was great, but when I booked a table at the London Steakhouse I had to wait nearly 2 months for a table, on the day we were told we only have £165 voucher to spend. So there was not three course meal nor any welcoming drink. I end up paying £349 on the top of the £165 voucher. My bill was £514, we had 2 cocktails, one glass of wine and 2 mojito cocktail. This is a scam, they promise you some thing but you end up paying twice for you getting. I wouldn't recommend such a experience with Virgin Experience days, just get what ever you desire directly from the provider,”

Posted 2 years ago

“I am waiting for response from the Virgin Experience admin team to activate my vouchers. In order to activate, I have to email the admin team as per the staff's instruction. There have been endless conversations via messenger for over 1 month and still waiting for my vouchers to be activated. I am very sad and disappointed.”

Posted 2 years ago

“I am trying to return a voucher bought and am in an endless cycle or articles telling me that I can return, but not how to actually do it. Can anyone help?”

Posted 2 years ago

“There IS NO OPTION FOR ZERO STARS! I bought my Mom a spa day for her 70th birthday April 2020. Due to covid 19 my mom was unable to use this voucher. Its expired in September, Virgin Experience have been phoneless so my Mom was unable to deal with this. I have tried to help but its obvious that they've had the £140 and they aren't offering any kind of exchange. Daylight robbery... never again.”

Posted 2 years ago

“Very disappointing, waited 2 years to be able to use our stargazing voucher, finally got it booked but couldn’t travel because of the recent storm. Asked to be moved to an event later in the year, no chance. Voucher now worthless!”

Posted 2 years ago

“I have tried to get an email address or a phone number from Virgin Experience and all you can use is this silly on line chat that is so annoying. I booked an experience pre covid and then have had problems using it as it was cancelled twice and now no-one is answering emails so I have come back to Virgin and you cannot speak to anyone!”

Posted 2 years ago

“Further to my 1 star review below. I was immediately contacted by Virgin and they have resolved the issues. A brilliant response.”

Posted 2 years ago

“I bought a 1 hour fly away voucher worth £150 with my credit card for my husband and been trying to book the flight nearest to my home location( London)since March and its November now and still no availability for my chosen dates, next available dates in 2022 by then my voucher would have expired ..Is there anything I could do ?? THIS VOUCHER WAS FOR MY HUSBAND WHO COME OUT OF BRITISH ARMY LATELY AND I REALLY WANTED TO TREAT HIM 😔..I feel very sad just thinking we will loss this money for no account of our own..How could virgin do this 😢 😔”

Posted 2 years ago

“Because of Covid I need to extend five vouchers but it is impossible. The website leads you round in circles, they are phonless, there is no messaging or email. I will lose a substantial amount of money which I suspect is what they want. Never again. The only experience I have had is a Rip Off.”

Posted 2 years ago

“We attended the Soul Supper at Proud Cabaret, 1 Mark Lane, EC3R 7AH at 6.30pm Saturday 13th November 2021. Firstly, the positive stuff the band, DJ and crowd were fantastic making a great atmosphere and night. Now to the negative stuff. We were put at a table with a massive pillar in front of us obscuring the stage (see attached photo). This was very disappointing as we had paid a lot of money for this table! We felt that the drink prices were ridiculously high. £8 plus a service charge for 330ml bottle of beer is the highest price I have ever seen for beer in the world, it would be £3 in a pub. This meant that our first round of a glass of wine and 2 bottles of beer came to £28! The food. This was so poor. Firstly, our original food was cold on arrival. Our second attempt was a bit hotter but not hot enough, but we couldn’t face asking again for it to be changed. What a strange mix of food it was in a cardboard box. Raw green beans, a massive amount of coleslaw and a rice and spicy chicken mix. It was worse than airline food and not worth serving. To add insult the chocolate brownie substitute was a poor cupcake! I think you need to look at the food and decide if it really is worth having at this standard. I wanted to let you know as I think feedback for such events is important. The show was great 5 star the food and drink and table were zero stars.”

Posted 2 years ago

“We bought a voucher for the Savoy hotel in London with afternoon tea. This was done during lockdown and at a time when the hospitality industry needed our support. We have been trying for 6 months to get a booking with the Savoy but on every occasion the date we request is not available. So now the Savoy can get full paying customers through the door they are not interested in voucher users - a shameful response. We want a refund as we cannot receive the service we bought - I think this comes under sale of goods act. So far Virgin continue to try to get us to swap to another experience but frankly we will NEVER use Virgin Experiences ever again - you cannot speak to anyone just emails that take over a week for a response. This is not a way to run a business and treat customers with such a low priority.”

Posted 2 years ago

“I so wish I had read the reviews first! I've gone all out this year for presents for my family for xmas with this company, tried to get response for refund request as one of the gifts was duplicated and I've spent hundreds of pounds. I did all that was asked online but still no response. I am stressing out really badly as I cannot afford to loose this money. If anyone reads this from Virgin, please contact me urgently. Elaine”

Posted 2 years ago

“Just found out that our voucher was expired. Considering all the lock downs and the pandemic, this is absolutely ridiculous. And nobody to talk on their costumer service… discussing”

Posted 2 years ago

“The experience of a choice of top West End show and meal for 2. Tried to book but choice of just 2 shows that we didn't fancy, even though other shows are available that we do like on other experiences, customer service useless, experience description says "a wide ever changing choice of top shows" surely this is false advertising?”

Posted 2 years ago

“I bought an Experience Voucher for an upcoming birthday present and made a mistake on the writing of the gift card so I contacted Virgin and Joely one of their customer service advisors got back to me by email and was very helpful and helped me rectify this problem by arranging a replacement. Joely was brilliant, very efficient and even though it took her 2 attempts to get this matter sorted she did not give up and made sure that the correct wording was written and I was very grateful for her perseverance and help.”

Posted 2 years ago

“Going to London in four weeks and been trying to book a show and meal with virgin experience but had an email saying because of Covid we cannot book at the moment, they will email when available to book again. We started asking three months ago and still waiting so not expecting to be able to use the voucher, it’s perthetic”

Posted 2 years ago

“I would give 0 if I could. Diabolical customer service. Trying to book into selection experience day for over 2 years now. Even with extension due to Covid there is no availability. Especially where hotel says it does have availability but central booking system is not compatible. Vouchers cannot be used for several months of the year, reducing opportunity further. Cannot swop experience without paying more!!! Every time you send an email the response is 5-7 days. Cannot speak to someone on the phone. So very frustrated. Will soon be taking a loss on value of voucher and putting it down to experience. Will never use again or give as a gift. Be very careful. I am writing to WHICH, RIP off Britain with details of my Virgin Experience.”

Posted 2 years ago

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Virgin Experience Days is rated 3.9 based on 2,204 reviews