Virgin Experience Days Reviews

3.9 Rating 2,204 Reviews
73 %
of reviewers recommend Virgin Experience Days
3.9
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Virgin Experience Days Reviews

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022
Anonymous
Virgin Experience Days 5 star review on 15th January 2020
Des Burnett
Virgin Experience Days 5 star review on 5th January 2020
Holly
Virgin Experience Days 5 star review on 4th January 2020
T Miranda
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 22nd December 2019
Emma
163
Anonymous
Anonymous  // 01/01/2019
I wouldn’t even give this company one star! My friend bought me one of these virgin experiences for my 40th birthday when she knew I would be visiting New York and spent a lot of money on it. When we were in New York we couldn’t book on the cruise through no fault of our own, the advisor was really slow in getting back to us when we were emailing her in NY and we never managed to book onto an experience. We only heard back from her after we had left NY! Virgin are refusing to offer a refund claiming that we can only use the voucher in the USA and it will never expire. We will not be visiting the USA and therefore this voucher has been a complete waste of money. How can this be fair? I would avoid this company with a barge pole!
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Posted 1 year ago
Got this given as a gift. Just tried to redeem my voucher for an afternoon tea on Thames but website would not let me book despite showing availability. Eventually gave up and rang city experiences to be told virgin experience vouchers only have limited availability on their cruises so next available weekend date was in November (a whole 3 months away - even though advice is to book 4 weeks before). I had to settle on a weekday which means i have to book a day off work. You are better off just paying direct for the cruise. I guess advice is just don't buy virgin vouchers as it is just too much hassle for what was a nice surprise gift.
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Posted 1 year ago
Roughly the same as everyone else here - after repeatedly declining my card for no good reason, I received zero response to messages - in fact, my first ticket was marked 'solved' without a response. No customer service - 4-5 day advertised wait for a response via email which never comes. Eventually I had a friend log in on my behalf and use their card to upgrade - which worked, but now my original voucher is cancelled, and they haven't sent me the new voucher as promised! Checked with my sister (who bought this for me as a birthday gift) and hasn't been sent to her either - so, this year for my birthday, I was allowed to give Virgin £31 for absolutely nothing, it would seem. Still no voucher or response to messages ... just a terrible service. Also I can't understand what's going on with the ratings here - customer service is marked 4.1/5, but i've just read 5-6 pages of 1 star reviews slating the customer service - i mean, there is none, so how it's getting 4/5 is beyond me. Must have had some serious good faith from before Acorne took over - because it's really gone to **** since
Helpful Report
Posted 1 year ago
Nothing but poaching money off people. Can’t book experiences, get no response and can’t speak to an advisor. Stay away from this company. Buy a gift is 1000x better
Helpful Report
Posted 1 year ago
Doesn't even deserve a star Absolutely shambles!!! Booked in over 8 weeks ago via Virgin Experience Day. They don't answer the phone, they can't even book you in.......was a late mother's day & birthday present for my mum. No confirmation email as stated and it's not even been booked in when she clearly stated it's booked in for 25th July at 1pm !!!! Fuming, anger, upset isn't the word!! DO NOT WASTE YOUR TIME AND MONEY with Virgin Active in Chelmsford!!! Completely wrecked a day we should be looking forward too now completely destroyed!!!!! Do not book any experience days with Virgin you can't contact them via phone only email or Messenger the experience days and booking it's worth the money or hassle at all.....you only land up heartbroken, and money wasted you might as well burn your money with the experience days and the spa venue's they selected!!
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Posted 1 year ago
I have had an awful experience with Virgin experience days. Originally booked prior to lockdown and then updated and converted to a more expensive theatre and meal experience last year, I have lost in excess of £180. Encore was unable to book my experience and kept moving the dates available for me to book. When they finally allowed me to book it, the date, which by then was not extendable, had run out. They suggested I contacted Virgin, which I did by letter- customer services is practically impossible to get in contact with - they did not even have the curtesy to reply. I would never,ever use them again.
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Posted 1 year ago
Should have read the reviews before I bought an experience voucher for my friend 30th wedding anniversary. They are unable to make a booking, have been charged more when they tried and can't get in touch with anyone at customer service. What a rip off. Thought Virgin were a reputable company. Not so.
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Posted 1 year ago
Do not buy these vouchers. They are fine until you have a problem. I brought some voucher from virgin for a murder mystery evening. I called all the places listed to make a booking. They had no idea what I was talking about and said that they did not host murder mystery events at all. I tried to contact virgin, there is no number where you can speak to a person and I sent several emails, not a single reply. I've been waiting months. i am still trying to contact them. Their customer service is non-existant.
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Posted 1 year ago
Absolute rip off, I've lost £400 they refuse to contact me , Will take them to small claims court now.
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Posted 1 year ago
Unfortunately I am unable to give a 0 or I would have done. I have had problems with my vouchers and when I have tried to find a telephone number for them apparently they no longer contact customers by phone. I have emailed several times with no reply and also tried their WhatsApp with the same outcome. I have had no problem doing the same with red letter days and therefore would strongly advise you do not purchase off virgin experience vouchers as they clearly don’t understand the meaning of good customer service and do not care about repeat customers!!!
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Posted 1 year ago
I have a present of wine and cheese experience.I have spent hours trying to use the gift.I have tried to get help,no good.My email address is not real!How can I warn everyone to avoid Virgin?
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Posted 1 year ago
Worst experience ever. I have a voucher which expires before there is any availability to use it. I cannot speak to anyone, as there is no telephone number. I cannot even do live chat as noone is ever online. Meanwhile Virgin Experience days have our money. This is such a rip off. And so disappointing as this was a gift from my teenage daughter.
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Posted 1 year ago
Hard Rock Cafe in Oxford Street. Lovely meal plenty of it. Atmosphere and background music was great memorabilia unbelievable. Service was top notch very friendly staff. Well organised definitely recommend it.
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Posted 1 year ago
This is the worst experience I have come across. Not able to book what I paid for as the 'partner' company don't do the experience day I bought!!! Not able to get through to anyone to discuss and the 'partner' company are charging to access a day though them none of which are suitable. Such a scam I am looking into who to report this to.
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Posted 1 year ago
This is possibly the worst customer service ever. Repeated attempts to book a £200 experience have failed. Chat is ALWAYS off line. No tel number. I am so annoyed at the waste of my time and the potential waste of a gift that I am going to switch banks.
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Posted 1 year ago
I tried to book 1 night stay at the Bonham in Edinburgh through a Central reservations number but was told there was no availability even through to Jan 2023. When I queried this they said the system wasn't working properly Whole experience has been awful
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Posted 1 year ago
Terrible company, customer service is not existent- do not book with this company
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Posted 2 years ago
useless couldn't rebook events because of covid now out of date and not extendable dont waste your money Virgin rip off machine
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Posted 2 years ago
Avoid Avoid and Avoid again. You pay before you book. This means that if you have a trip planned, it may not let you book for the date you want. There is no contact number to speak to someone and they reply to your email btw 4-5 days. Terrible
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Posted 2 years ago
The Virgin Experience days website is poor. My main issue is that you physically cannot speak to someone? Everything is by virtual chat that has an automated response ... it's not even a real person at the end of the message which is un-professional and I expected more. The vouchers i received were a present. Would i purchase more vouchers if someone close to me was retiring, moving jobs, or having a promotion, MY ANSWER IS 100% NO, TO BE AVOIDED LIKE THE PLAGUE.
Helpful Report
Posted 2 years ago
Virgin Experience Days is rated 3.9 based on 2,204 reviews