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Virgin Experience Days Reviews

3.9 Rating 2,204 Reviews
73 %
of reviewers recommend Virgin Experience Days
Company Reviews Questions Metrics Info
3.9
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Virgin Experience Days Reviews

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022
Anonymous
Virgin Experience Days 5 star review on 15th January 2020
Des Burnett
Virgin Experience Days 5 star review on 5th January 2020
Holly
Virgin Experience Days 5 star review on 4th January 2020
T Miranda
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 22nd December 2019
Emma
163
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Hayley
Verified Reviewer
“Please do not buy these I had £150 gifted to me I used 19.99 on a paranormal certificate that I did not receive only to spend an extra £15.00 to do the course that was basic and still waiting for a certificate perchased a Liverpool experience day for £46 and still having trouble booking a day and even getting to talk to anyone is a nightmare do not purchase anything from lantern paranormal 101 you will be highly disappointed I wish I could get my £150 back what a waste of money and time PLEASE DO NOT BUY THESES AS GIFTS”
Helpful Report
Posted 10 months ago
Mary
Verified Reviewer
“No experience was scheduled, no money refunded. Multiple emails back and forth. No phone number to call. Feels like i was scammed.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“If I could rate Virgin Experience as 0 stars I would. I have been trying to spend my vouchers for over a year but have been stuck in an email loop with their customer service this entire time. They are absolutely awful. After months of them constantly asking the same questions over and over again and me giving the same answer, they are finally doing what I asked a year ago. Unfortunately all my vouchers lapsed as they have taken so long (I assume they do this on purpose so they never pay out), and then they had the nerve to ask me to pay to extend the vouchers despite the fact they gave me no way to use my vouchers in the first place. Horrendous customer service and vouchers that do not work.”
Helpful Report
Posted 1 year ago
Plamena Terzieva
Verified Reviewer
“horrible,customer service! been waiting for months for my order and not even answer when will get it or if”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“We booked an afternoon tea on a vintage bus for our honeymoon, however this was cancelled a day before and we weren’t given an opportunity to re book. After a month of complaining I finally got through to someone at customer services who responded to be told I would only be re funded the amount which Virgin paid the tour company, not the value of the voucher which was significantly more. Very disappointed!”
Helpful Report
Posted 1 year ago
Egle
Unverified Reviewer
“The worst customer service experience ever. Emailed them in end of November to extend a voucher that was about to expire, paid 10£ to extend for 6 months,the new voucher was meant to be send within week. After 2 weeks I emailed them querying the delivery times, I was told it will be send within another 10 days, emailed them back after 10 days, they said they had some sort of error and the will send asap, after a week emailed them again and I keep being told they will update me as soon as they can. It now has been more than 2 months since my first request so not sure if i even get the voucher now. From the email chain seems like only one person is working in their offce as the lady keeps telling me she has been out of office few times. Absolute waste of time, would have rather had ghe voucher to expire...”
Helpful Report
Posted 1 year ago
Martyna
Verified Reviewer
“I'm massively disappointed with the experiance offered. Customer Service is unresponsive and unhelpful I have been ignored for days and no help was given to me. Because of the delays in the service and negligence I booked my experiance too late and lost my money. I don't recommend.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Poor refund tactics from customer service. I paid in both giftcard + money and asked for a partial refund from a multi purchase of the money. Natasha continued to refund me by giftcard, despite me asking for the partial refund to be returned to my bank. FYI, this is not me asking to get a giftcard turned into cash, the giftcard is still fully utilised, with leftover money that could have been refunded. This is both my money and giftcard, only the worst company would try to dictate how you should receive your refund - I'd avoid using Virgin and their services -- After providing contact info, still no news from Virgin. They only ask for contact details to pull down bad reviews if not provided.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“DON'T USE THIS COMPANY I brought a helicopter pleasure through Virgin Experience on 16 Dec. 2021, for my husband as his Christmas gift. We could never mark a day online for a year [it was always full], and when we were finally able to confirmed a day, they canceled it. No new date for the activity was given to us and refused a refund.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Another company that deliberately and insidiously limits the effectiveness of their customer service by removing live contact methods, and under-resourcing their service team. Getting support from them is deliberately difficult. This is in stark contrast to the ease in which they took my money. I have tried for weeks to get any meaningful response to resolve a really simple matter. I will not return my custom. To whoever is going to paste a reply to this TrustPilot review. Rather than saying 'sorry', and 'please be assured someone is looking at your request', I would rather Virgin Experience Days used the resource to contact me and resolve my issue, than try to manage their public image on a review site. It is telling that there are many complaints of being ignored for weeks when contacting the official 'Service' channels, yet there are teams of people here responding to poor reviews within minutes, pasting platitudes and meaningless 'assurances'. Virgin Experience Days - Request 821625”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“DO NOT USE. They cancel the experience and are now bullying me into taking another deal. They won't offer a refund despite it being them who have cancelled the experience! Their customer service people are evasive and never directly answer a query. If you get a similar product from anywhere else you are entitled to reject it and have a refund but these guys refuse...even when they have cancelled it! THERE ARE MANY BETTER COMAPNIES OFFERING THESE EXPERIENCES DO NOT TOUCH THIS ONE.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“SPEND £150 FOR NOTHING!! This whole thing is the WORST experience I have ever had!!!! My bf spent £150 to purchase this Spa Day as a Christmas gift. We tried to book it for so many times and tried different days and locations and even tried to change the experience.. However, THERE WERE NO SINGLE TIME WORKED! It's always full! We are not free 365/year so we can put ourselves in it!!! MOST REDICULOUS THING IS: YOU NEED TO BOOK AND TAKE THE EXPERIENCE BEFORE THE EXPIRE DATE!! WHAT A JOKE! We cant even find the open window to book 3 months ahead! So now our experience voucher is expired. So all we get for spending this £150 is the hassle!!! Wasted time and money!! Even they have an option to extend your experience. Well, one month for free and more than one month you need to pay extra. So, what's the point?! I mean we failed to book a single session in a year, now you expect me can book and take the experience in one month?? So ridiculous and such a joke!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I was given a ‘Theatre and dinner for two’ for Christmas by my daughter. When I first tried to book, there were only three choices of theatre (probably due to Covid). I left it a few months then retried. The website was a nightmare to negotiate - going round in circles, contradictory information etc. At one point I appeared to have choice of several shows, but once the voucher number was entered it went back to three. I then went to my daughter to try again. With two of us negotiating the website and many ‘back to square 0’ moments we eventually managed to book The Mousetrap, not a musical which I would have preferred. Since completing this form, I have not heard any more or confirmation about the theatre ticket, despite having received an email about the included dinner which referred to the theatre. I have waited for confirmation but received none. The restaurant booking which arrived was for fifteen minutes after the play ended, which would have been impossible to get to on time. I emailed, and was amended by fifteen minutes - still a rush. I have tried on numerous occasions to contact Virgin, only to be told ‘we are now ‘phoneless’ or try, unsuccessfully, to communicate with a robot in a chat room. I have had the date of my visit, October 13th in my diary for months, but on Monday 10th I developed Covid-like symptoms so tried again to contact Virgin to see if I could postpone my visit. Still no luck, despite an ‘automatic’ email reply saying I would be contacted in 2-3 days. Still nothing. So my poor daughter has spent very good money for me to receive nothing! I have begged her never to buy me another Virgin Experience day!”
Virgin Experience Days 1 star review on 13th October 2022
Helpful Report
Posted 1 year ago
Cathy
Verified Reviewer
“AVOID AT ALL COSTS, I brought my son a triple driving experience for is 10th birthday in Jan 2021. Which we couldn't book because of covid. When they reopened there wasnt any places with available for 3 cars without paying more money so I left it and renewed the voucher and tried to rebook, this was in March 22. The earliest car chase had available was in September 22 so I booked it. Acouple of weeks before I checked the booking and voucher to see it had expired at end of April. I could only contact virgin experiences by what apps or email. I explained everything to be sent a snotty reply basically saying pay again or loose your booking which by the way cost us another £50 for insurance and a lap car. Virgin experiences didn't give a ****. I'd advise everyone to buy else where. I have a voucher over a year out of date from buyagift a they renewed it for £20. My sons voucher ended up costing another £60. They dont care about anything but money. The people at car chase tried to get it extended for me and was shocked virgin experiences wouldn't help me.”
Helpful Report
Posted 1 year ago
Janis
Unverified Reviewer
“Do I have a great story to tell... Since we had this little thing Covid, it has been hard to book these experiences and the vouchers expired. To my surprise, voucher I purchased was just a 3 month thing. I approached VED to ask if something can be done. It's impossible to talk to anyone, the Whatsapp chat function is useless, someone comes back to you after like 6h with lengthy copy-paste policy documents. Zero customer service, they don't care about their customers. They just care about taking your money and providing policy documents why they will not even meet you half way. NEVER EVER I WILL PAY ANOTHER PENNY TO ANYTHING VIRGIN!!! STAY AWAY, BOOK DIRECTLY!!!”
Helpful Report
Posted 1 year ago
Graham Hurrell
Verified Reviewer
“Was given this as a gift from our birthday. A night in York and a boat cruise the next day. Had to arrange both these myself. Booked the hotel, no problem, but on trying to book the boat cruise, was told no availability for voucher bookings, but could have if I paid cash on the day. They suggested I come another day even though I had booked the hotel. As if I would drive another 150 miles there and 150 miles back just to go on a boat trip. Needless to say, we did,nt get the boat trip even though it was paid for. Explained this to Virgin but never got a reply. They don,t do any arranging for you, you are expected to do it all yourself. What are they doing to earn their money? NOTHING”
Helpful Report
Posted 1 year ago
TJB
Unverified Reviewer
“One of those non-client focused marketing organisations who demand more and more information. Having been bought the experience as a present, not only did I have to set up an account, providing all my personal information, I then had to repeat the information when I registered the particular experience. And after that apparently I have to make a phone call to actually book – rather than booking online. It felt more like an excuse to grab my personal information for marketing purposes than anything else.”
Helpful Report
Posted 1 year ago
Ian King
Verified Reviewer
“Extremely poor selection of hotels and three of them I phoned are not on scheme despite being on Virgin site. Had to pay £20 to extend. Have tried to swap 2 night hotel stay for dining experience. Upgrade prices are ridiculous. Actually cheaper just to go and pay without voucher. I can stay at Hilton without using voucher for cheaper than upgrade price. Virgin just ignore my complaints.”
Helpful Report
Posted 1 year ago
ANTHONY TAFFE
Verified Reviewer
“Had a voucher great . hotel Brooklynn Manchester, cant use on weekends, had to book using another company which virgin told to book. had to leave voucher and a credit card . in cast virgin experience failed to pay . on arriving they took my voucher and my credit card and requested £50 from my account which was quickly transacted. they said they will refund it in a day or so even when I said gave my credit card on booking. the stay gave £50 allowance towards dinner .Had 2 main and 2 puddings £40 + 2beers total £56. just over by £6 so we thought . got changed ready for nigh out . looked up places to go Yates bar next door for starters. off we went 1030 closed said 2am on googol. every were except some food places closed. back to hotel bar closed .sat in room disappointed. morning breakfast ok but cold. check out told we owed £16. from bar bill . I said no £6 we were over. we only had £40 meal not £50 they said bar drinks whole separate. so they pocketed £10 from the meal. as it did not say on our voucher use all £50 and drinks are separate. also if you do happen to ever book cheapest is book at the desk. as I am due another visit to see a show in November but at that time when I booked if known at desk would have been cheaper . nice room bed .expensive food street food cheaper. staff nice. master the air con as hard to work. expensive for time spent there nothing special . VIRGIN EXPERIENCE DAYS 2 OUT OF 10 ANTHONY TAFFE FROM CREWE.”
Helpful Report
Posted 1 year ago
Holly
Unverified Reviewer
“UNDER NO CIRCUMSTANCES DO I RECOMMEND THIS HELLISH COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the worst birthday present I've ever had. To start with, my mum bought me a voucher for a glamping holiday. When I tried to book it, they wanted more money off me (another £155) to have it as a weekend/school holidays. I'm a school teacher... When else am I meant to go away? Then I tried upgrading it to another short break that didn't have that written in the terms and conditions. Same problem. They wanted another £100. My boyfriend argued with Virgin for weeks. In the end they would only send me a £200 gift voucher and refunded the extra £60 upgrade. Then I decided to try booking for Alton Towers. We decided on a particular date that was available. My boyfriend booked it off work. Because it said you can't change the date after booking, I waited the following evening to book it. Then the date was gone... Then I refreshed and basically all the availability disappeared. Even weekends in September/october. This voucher expires in November............. Between him working shifts and me being a teacher, we don't have many options at all. Right now, I've attempted THREE times to book. I'm close to tears. My mother wasted £200.”
Helpful Report
Posted 1 year ago
Virgin Experience Days is rated 3.9 based on 2,204 reviews
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