Virgin Atlantic Airways Reviews

Name: Virgin Atlantic Airways
Address: The Office, Manor Royal, Crawley, West Sussex
Rating: 3.50

3.5 Rating 10 Reviews

60 %

of reviewers recommend Virgin Atlantic Airways

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About Virgin Atlantic Airways:

Virgin Atlantic was recently voted “Favourite Scheduled Airline” at the British Travel Awards and is one of the world's best known and most loved airline brands.

Its one of the world’s leading long haul airlines.

Visit Website

Phone:

0844 209 7777

Email:

Customer.relations@fly.virgin.com

Location:

The Office, Manor Royal, Crawley
West Sussex
RH10 9NU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give them zero stars, you cannot Email them, their bot is useless and I have now spent over 5 hours on hold on three separate calls! To add insult to injury if they don’t answer your call in two hours they cut you off! Your call isn’t important to them and I find it incredible that they can boast on their website and recorded message that it will probably take at least 90 minutes to answer your call! Customer service is non existent, they should be ashamed!”

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Posted 2 years ago

“Flights are priced competitively and very reliable.”

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Posted 3 years ago

“Great customer service emailed with a question got a email next day. Came with 2 days so ready for blthe birthday we bought it for.”

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Posted 6 years ago

“Managed to book my flights, car rental and insurance all from the one site. Love the convenience.”

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Posted 6 years ago

“Excellent experience”

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Posted 6 years ago

“They actually cancelled my contract after trying for a while, also after multiple attempts at them to reduce my bill, although they did this by trying to reduce my service, so technically not reducing my bill. Anyway all good now.”

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Posted 6 years ago

“This was a 60th birthday present and it was so easy to arrange. I do not often give a 'gushing' review but would highly recommend U Drive cars for a fantastic day.”

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Posted 6 years ago

“good service”

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Posted 6 years ago

“Regardless of how often my husband and I fly or how much we upgrade ourselves into premium seats, the service is dreadful. The flight attendants do not care if customers are happy and treat their job like a chore. We always end up being more polite then the person helping us and feel like we are bothering them. Virgin has really gone down hill over the last few years and we hate even using our points that we have accumulated over the last few years. Sir R Branson should be embarrassed!”

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Posted 11 years ago

“Virgin used to be my favorite way to fly, they were more professional and offered a better level of service than everybody else who flew long haul. BUT.... on my last 2 flights with them I have been deeply disappointed the plane was dirty both times. The staff were over stretched due to not enough cabin crew and the food was the worst I have ever experienced. I used to fly with vigin 8 times a year for my job ( LA to London), I now fly Air New Zealand which is amazing. Sorry Virgin but you won't be getting my business again until you upgrade your planes and service.”

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Posted 11 years ago

Virgin Atlantic Airways is rated 3.5 based on 10 reviews