VIP Premium Vaping and E-Liquids Reviews

4.53 Rating 2,450 Reviews
89 %
of reviewers recommend VIP Premium Vaping and E-Liquids
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.56 out of 5
Read VIP Premium Vaping and E-Liquids Reviews

About VIP Premium Vaping and E-Liquids:

VIP are a premium Electronic Cigarette and e-liquid company based in the UK. VIP manufacture and supply E-Cigarettes and a range of ECig accessories. As the UK's most established E-Cig company, VIP are commited to product innovation, great customer service and total commitment to their customers.

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW

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Anonymous
Anonymous  // 01/01/2019
Janet was extremely helpful when placing my order over the phone as she explained how I could actually get more E Liquid bottles for the same price... Many thanks Janet x
Posted 3 weeks ago
Hello there Janice,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 weeks ago
Hi,
I have been vaping for 9 1/2 years and tried hundreds of e-liquids before sticking with VIP Black Ice Blast about 6 years ago. Before ordering my regular bulk supply I noticed there were lots of negative reviews re VIP changing liquid supplier. I was very concerned, no actually extremely worried as the reviews were pretty scathing. Instead of ordering my usual 10 bottles I opted to try 3.
I'm delighted/relieved that the new Black Ice Blast liquid is really nice. I love it and will be ordering another bulk supply. Please don't let the negative reviews put you off ordering. Clearly the new liquid isn't to everyone's taste, but for me it's great. I think I actually prefer it to the old stuff. Give it a try and make up your own mind. After all, we all have different tastes.
Thanks VIP.
Joseph
Posted 4 weeks ago
Hi there,

Thank you Joeseph for a great review. We are pleased to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products!

If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on customercare@vipcig.com or you could give us a call on 0161 413 0370.

Many Thanks,

Kind Regards
Grant
VIP Customer Care
Posted 4 weeks ago
Janet was 100% helpful. She is an asset to your company and if I ever have a problem again it will be Janet I will ask for help.
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 4 weeks ago
Absolutely excellent staff, product and delivery.

On this occasion Janet has gone the extra mile and sorted the wood from the trees and all with a delightful professional, knowledgeable and really lovely and personable manner.
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
I cannot praise this firm enough. One order was incomplete. This they rectified immediately, no queries, delays. Janet was the star providing this first class service.
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
There are no complaints ref the product itself, our problem is with the new child safety modification (I believe this is from a new supplier). The only way I could get the tops of the bottles was with a pair of pliers. I accept that this is not your fault but the fault of your supplier, apart from that your product is excellent and I will keep using it.
Posted 1 month ago
Hi there,

Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids.

Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have.

If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
Most unusually, one delivery arrived without to packs. I contacted Janet at VIP Premium and, without more ado, replacements were sent. Great firm to deal with.
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
Easy to order and fast delivery
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
I spoke to Janet this morning and her customer service skills are second to none. Very satisfied with the whole experience.
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
World-class customer service from Janet at VIP this morning. Thanks ever so much.
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
CustmrSrv is excellent especially if you get Janet she is always so helpful and willing to help any problems.
Posted 2 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
This has been a great site over the years until now. Unfortunately all of my recent liquids (updgraded recipe) order have been returned for a refund. I have now found a new supplier, much better liquid flavours. Its such a shame. If VIP ever go back to the old liquid supplier, please let me know, I would be back in a flash, but until then, I will have to spend my money elsewhere. So, sad, I cant fault this company on anything until now but I am sure they will agree, a good vape is everything !
Posted 2 months ago
Otis was extremely Helpful and resolved the matter completely. A credit to VIP. Thank you.
Best wishes
Richard Beardmore
Posted 2 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
Had a delivery go missing for the first time since I started using VIP some 3 years ago so called and spoke with Janet who was wonderful, polite and entertaining. She apologised and arranged for a replacement order to be sent out. Thank you very much, I really appreciate it. I have always found the VIP staff to be friendly, helpful and lovely people who put the customer first and Janet is yet another example of this. It is one of the reasons I keep coming back.
Posted 2 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer care
Posted 2 months ago
Excellent service and postal delivery.
Posted 2 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
Nicola (hopefully I have your name correct) is a real asset to this company - she is knowledgeable, personable and gets the job done in a polite and efficient manner. I trust her and feel sure that when I have a concern she solves it like magic.
Posted 2 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
I had a problem with the etank Pro2.Spoke to Otis and the problem was sorted out quickly and efficiently and was very helpful and friendly.Thanks
Posted 2 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
Had a problem with the Vype etank Pro2.Spoke to Otis and the problem was sorted out quickly and efficiently with a friendly attitude.Thanks.
Posted 2 months ago
Hi there,

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! We hope that you enjoy your VYPE eTank Pro 2.

If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
Fantastic service and prices great service will use from on thank you and stay safe
Posted 2 months ago
hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
Julie and Holly always welcome you with a smile. They always listen and are very good to tailor my needs. I short I highly recommend the kiosk for whoever wants great customer services.
Posted 3 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
VIP Premium Vaping and E-Liquids is rated 4.53 based on 2,450 reviews