VIP Premium Vaping and E-Liquids Reviews

4.50 Rating 2,484 Reviews
88 %
of reviewers recommend VIP Premium Vaping and E-Liquids
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.56 out of 5
Read VIP Premium Vaping and E-Liquids Reviews

About VIP Premium Vaping and E-Liquids:

VIP are a premium Electronic Cigarette and e-liquid company based in the UK. VIP manufacture and supply E-Cigarettes and a range of ECig accessories. As the UK's most established E-Cig company, VIP are commited to product innovation, great customer service and total commitment to their customers.

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW

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Most excellent customer services. High praise to Janet for her help.
Posted 2 days ago
Excellent customer service!
I contacted them because of a problem with my order, Nicola Thompson emailed me back within 5 minutes with a solution that was more than satisfactory.
I became a customer of VIP because of their excellent prices and free delivery but it's their customer service that will keep me coming back.
Posted 3 days ago
I would like to express my thanks and appreciation to Janet Duckworth who dealt with an enquiry I had about the Vype Etank Pro 2 kit. When it arrived, I found that the liquid was leaking from the device, despite there being no gaps in the components. She very kindly arranged for a new replacement, without any issues, and it arrived very quickly. Great customer service Janet, thank you!
Posted 2 weeks ago
Good Morning Janey,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 week ago
Had the pleasure of speaking with Janet today , what a star ! She is exactly what customer service is all about , and definitely went above and beyond for myself today . Thanks Janet !!
Posted 3 weeks ago
Hi Sam.

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile!

If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.
Kind Regards, Daisy – VIP Customer Care
Posted 2 weeks ago
Yet again, brilliant service from Nicola. She chased a delayed order, meanwhile sent a replacement. The best !
Posted 1 month ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 4 weeks ago
Thank you Janet for your wonderful customer service! Amazing how quickly you got the issues sorted and how professional you were. All sorted!
Brilliant!
Posted 1 month ago
Morning Nicola,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
Very happy dealing with VIP. No problems at all. Promotional offers are really good and save quite a bit of money. Delivery is usually free with promotions.
Posted 1 month ago
Good Morning Eve,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
I love my ePod and ePen, and the various flavour pods. Vype is great quality, and if you have any queries their team are so helpful and friendly. Janet was more than helpful today
Posted 1 month ago
Good Morning Chrissie,

Thanks for the positive review and feedback. The VIP Customer Care team strive to provide a professional yet friendly service to all of our customers and we are always willing to go the extra mile! We hope that you enjoy your Vype ePod Starter Kit.

If you ever require any further advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
I PURCHASED THE NEW SMOKING DEVICE NO MESS NO E LIQUID ON YOUR FINGERS OR HANDS THANKS TO THE STAFF IN THE CRAMLINGTON SHOP ALL VERY HELPFULL A GEORDIE LOCAL LAD
Posted 1 month ago
Good Morning George,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team at our Cramlington Store. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
Excellent company to purchase from. We had some problems with couriers not this companies fault. I had a super lady called Janet dealing with my concerns. Janet dealt with it superbly. She kept me in the loop throughout the concerns and emailed me confirmation of what she was doing . I have used this company for many years and have no hesitation in recommending them and Janet . Fabulous company to use .
Posted 1 month ago
Good Morning Jane,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 1 month ago
excellent reliable service would not shop any where else
Posted 2 months ago
Good morning Lynne,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
Janet was extremely helpful when placing my order over the phone as she explained how I could actually get more E Liquid bottles for the same price... Many thanks Janet x
Posted 2 months ago
Hello there Janice,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 2 months ago
Hi,
I have been vaping for 9 1/2 years and tried hundreds of e-liquids before sticking with VIP Black Ice Blast about 6 years ago. Before ordering my regular bulk supply I noticed there were lots of negative reviews re VIP changing liquid supplier. I was very concerned, no actually extremely worried as the reviews were pretty scathing. Instead of ordering my usual 10 bottles I opted to try 3.
I'm delighted/relieved that the new Black Ice Blast liquid is really nice. I love it and will be ordering another bulk supply. Please don't let the negative reviews put you off ordering. Clearly the new liquid isn't to everyone's taste, but for me it's great. I think I actually prefer it to the old stuff. Give it a try and make up your own mind. After all, we all have different tastes.
Thanks VIP.
Joseph
Posted 3 months ago
Hi there,

Thank you Joeseph for a great review. We are pleased to hear that you have found the VIP liquid for you! All customer feedback is very greatly appreciated. Please keep an eye on our website for exciting deals and new products!

If you have any queries, or ever require assistance, please do not hesitate to get in touch with the friendly VIP Customer Care team by dropping us an email on customercare@vipcig.com or you could give us a call on 0161 413 0370.

Many Thanks,

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
Janet was 100% helpful. She is an asset to your company and if I ever have a problem again it will be Janet I will ask for help.
Posted 3 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
Absolutely excellent staff, product and delivery.

On this occasion Janet has gone the extra mile and sorted the wood from the trees and all with a delightful professional, knowledgeable and really lovely and personable manner.
Posted 3 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
I cannot praise this firm enough. One order was incomplete. This they rectified immediately, no queries, delays. Janet was the star providing this first class service.
Posted 3 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
There are no complaints ref the product itself, our problem is with the new child safety modification (I believe this is from a new supplier). The only way I could get the tops of the bottles was with a pair of pliers. I accept that this is not your fault but the fault of your supplier, apart from that your product is excellent and I will keep using it.
Posted 3 months ago
Hi there,

Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids.

Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have.

If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
Most unusually, one delivery arrived without to packs. I contacted Janet at VIP Premium and, without more ado, replacements were sent. Great firm to deal with.
Posted 3 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
Easy to order and fast delivery
Posted 3 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
I spoke to Janet this morning and her customer service skills are second to none. Very satisfied with the whole experience.
Posted 3 months ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com.

Kind Regards
Grant
VIP Customer Care
Posted 3 months ago
VIP Premium Vaping and E-Liquids is rated 4.50 based on 2,484 reviews