VIP Premium Vaping and E-Liquids Reviews

4.67 Rating 2,244 Reviews
94 %
of reviewers recommend VIP Premium Vaping and E-Liquids
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
Greater than 91%
accurate and undamaged orders
96%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
4.59 out of 5
Read VIP Premium Vaping and E-Liquids Reviews

About VIP Premium Vaping and E-Liquids:

VIP are a premium Electronic Cigarette and e-liquid company based in the UK. VIP manufacture and supply E-Cigarettes and a range of ECig accessories. As the UK's most established E-Cig company, VIP are commited to product innovation, great customer service and total commitment to their customers.

Visit Website

Email:

admin@vipcig.com

Location:

VIP, Units 3-8, Bury South Business Park, Riverview Close

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I've used VIP products on and off over the years and their service has been excellent. Most recently, there was an error with my order and only two out of four products arrived. I wasn't sure if there was a stocking issue and it had maybe been sent in two parts. I queried this through Nicola at customer services and she very quickly responded with an apology and that the missing two had been sent out. Business isn't about getting things right all the time, it's how you respond when things go wrong . Thank you Nicola and VIP for your swift response to my query.
Helpful Report
Posted 2 days ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards
-Grant-
VIP Customer Care
Posted 1 day ago
Always receive great products. VIP are my go to for e-lliquids. Had a recent issue with not receiving and order and Nicola from VIP was amazing in helping resolve this query and sorted out re-delivery with excellent customer care
Helpful Report
Posted 2 weeks ago
Good Morning Becky,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards
-Grant-
VIP customer Care
Posted 1 week ago
The service on line and on the phone was excellent
Helpful Report
Posted 2 weeks ago
Hi there,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 week ago
Janet duckworth I spoke to on the phone Had excellent customer service and dealt quickly with my wrong order and sent out my incorrect order promptly .
Helpful Report
Posted 2 weeks ago
Good Morning Naomi,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 2 weeks ago
Great service, Nicola replied to me asap which was very helpful indeed! I love my vape and VIP are fantastic at providing me with there great flavours. Fantastic at keeping me posted at all times.
Helpful Report
Posted 3 weeks ago
Good Morning Angela,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 2 weeks ago
I called VIP Customer Services yesterday regarding 2 items that were missing from my latest order and spoke to Nicola Thompson. On receipt, I noted that the order was double wrapped and it was clear that the original wrapping/packaging had been damaged which I assume is when the items went missing. I explained all of this to Nicola and she dealt with the problem quickly and efficiently arranging to send me the missing items immediately. Well done Nicola!! and well done VIP for great customer service.
Helpful Report
Posted 4 weeks ago
Good Afternoon Lorraine,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 3 weeks ago
After ordering a product that was faulty, I emailed and was issued a replacement without any contest or any doubt. Every Thbig you buy today seems to have a problem or be fully but it’s rare you get a replacement without having to complain thourgh.
Helpful Report
Posted 1 month ago
Good Morning!!

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
I have an issue with my e-cigarette not charging properly I spoke with Nicola who was wonderful and incredibly helpful and has sent me a new one!! Really helpful thank you
Helpful Report
Posted 1 month ago
Good Morning Natalie,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
Great vape company, very fast delivery, amazing products, great communication with Nicola, thank you to help me out, definitely shop again.
Helpful Report
Posted 1 month ago
Good Afternoon Andrea,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
When I reported a ePen which would not charge and offered to return for replacement I got an immediate replacement arranged by Nicola. Excellent service! Thanks so much Nicola!
Helpful Report
Posted 1 month ago
Good Afternoon,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
My order didn’t arrive my complaint was dealt with promptly and a new ordered dispatched same day for next day delivery by Nicola :)
Helpful Report
Posted 1 month ago
Good Morning ,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

VIP
Posted 1 month ago
Use them all the time and service is excellent and when i had my first issue to resolved quickly and helpfully Had an issue with DPD delivery and Grant jumped on a webchat, called DPD few times and upgraded delivery at VIP's own cost... not the correct outcome first time, but they fixed it no problems with a simple webchat. Would recommend
Helpful Report
Posted 1 month ago
Good Morning Kieron,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
I accidentally duplicated my order and was concerned that I would receive double and be charged twice. I called the customer support number and spoke with Nicola who was friendly and very helpful. She quickly reassured me that I would receive a refund for the duplicated order and gave me her details in case I needed to get back in touch. Great service!
Helpful Report
Posted 1 month ago
Good Afternoon Steven,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
I have been using VIP products since I gave up cigarettes 7 years ago and have always found their products and service to be good quality. I recently had a problem with an order and Nicola dealt with my enquiry she was friendly and efficient. It was great to be able to speak to someone who actually knew her job and followed the enquiry through to completion.
Helpful Report
Posted 1 month ago
Good Morning Sue,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
I’ve been a customer with VIP for some six/seven years now, my preferred product is their ecig, a straight forwards battery and cartomizer system. Using this device enabled me to give up smoking cigarettes, this within a couple of days. Throughout this time the product and service has been extremely good and reliable. Today I had to contact Nicola in their customer services department, I had a faulty battery. The response to my issue was dealt with promptly and a solution offered straight away. Excellent service.
Helpful Report
Posted 1 month ago
Good Morning,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Best wishes

-Grant-
VIP Customer Care
Posted 1 month ago
Firstly Vaping stopped me smoking so forever grateful. As for this company, if i could give them 10 stars I would. They are helpful, efficient, friendly and reasonably priced, deliverys arrive on time. Customer service is excellent, i have been using them for around 7 years. I would like to give a special mention to Janet, who is exceptionally nice. Really can't recommend them highly enough!
Helpful Report
Posted 1 month ago
Good Morning Elaine,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Best wishes

-Grant-
VIP Customer Care
Posted 1 month ago
Very helpful. Quick deliveries and very nice resolution of an issue.
Helpful Report
Posted 1 month ago
Good Afternoon,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
Love VIP I've been vaping now for nearly 9 years and once I found VIP about 6 years ago I haven't looked back. Excellent customer service. Had a small query on an order today and Nichola replied to my email within about 5 minutes and sorted without question. Superb service. Other companies could learn a lot from this. Thanks Nicola, and VIP. Happy customer! :)
Helpful Report
Posted 1 month ago
Good Morning Joseph,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
Had a problem ith an error in shipping, Nicola sorterd it out in no time. Great service, much appreciated. John
Helpful Report
Posted 1 month ago
Good Morning John,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
Nicola, was fantastic and sorted the issue out straight away. A big thank you, wish all customer service agents were as good as you. Brilliant Service
Helpful Report
Posted 1 month ago
Good Morning Claire,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
VIP Premium Vaping and E-Liquids is rated 4.67 based on 2,244 reviews