VIP Premium Vaping and E-Liquids Reviews

4.67 Rating 2,242 Reviews
94 %
of reviewers recommend VIP Premium Vaping and E-Liquids
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
Greater than 91%
accurate and undamaged orders
97%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
4.57 out of 5
Read VIP Premium Vaping and E-Liquids Reviews

About VIP Premium Vaping and E-Liquids:

VIP are a premium Electronic Cigarette and e-liquid company based in the UK. VIP manufacture and supply E-Cigarettes and a range of ECig accessories. As the UK's most established E-Cig company, VIP are commited to product innovation, great customer service and total commitment to their customers.

Visit Website

Email:

admin@vipcig.com

Location:

VIP, Units 3-8, Bury South Business Park, Riverview Close

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Nicola was very helpful and swift in responding and resolving my delivery issue. Thank you Nicola.
Helpful Report
Posted 1 month ago
Good Afternoon Josh,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
I would like to thank Nicola for the great service, Nicola solved my query straight away it was a pleasure to speak to her she is a credit to your company, Thank you Nicola
Helpful Report
Posted 1 month ago
Good Afternoon Patrica,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
Customer Care
Posted 1 month ago
I ordered my cartomisers on Tues 08/10/19 but although couriers informed me that my delivery would be today, sadly that was not the case. I contacted webchat and spoke with Nathan who I have previously spoken with in the past due to undelivered order. He explained to me today that due to the company relocating that there would be a delay between 2 - 5 working days from date of order. On both occasions Nathan has been most helpful and kept me up to date on progress, his customer service skills are exemplary. Nathan, you are a star! Grateful thanks (customer of over 6 years) x
Helpful Report
Posted 1 month ago
Good Afternoon Monica,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
The customer service provided by Nicola was second to none. Thank you
Helpful Report
Posted 1 month ago
Good Morning Alastair,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
After placing my order today with the help of Nathan on the web chat, I had cause to return via the web chat and this time I got Grant. I can honestly say that I was blown away by the help Grant gave me both on the chat and also the phone. Never have I come across a nicer, more friendly bunch of people working at the same firm. Totally happy and looking forward to my new Vype e-pen.
Helpful Report
Posted 1 month ago
Good Afternoon Viv,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
Nicola Thompson you were so helpful happy and so focused on me that I am delighted to say a big Thankyou xxxxx
Helpful Report
Posted 1 month ago
Good Morning,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
I've just placed my order for the VIP Virginia Tobacco - used it for years and always enjoy it. I needed some help to understand the pricing and Nathan was very helpful, making everything clear and explaining how I could get the best out of the offers. Just sometimes and on some sites, the live webchat is invaluable.
Helpful Report
Posted 1 month ago
Goof Afternoon Viv,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards,

-Grant-
VIP Customer Care
Posted 1 month ago
Very satisfied with the Nathan who sorted my problem very quickly and efficiently thank you
Helpful Report
Posted 1 month ago
Good Afternoon Grace,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
Fantastic products at great prices and great customer service from Nathan. I would recommend VIP for all your vaping needs
Helpful Report
Posted 1 month ago
Good afternoon michael,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 1 month ago
VIP have always given good service. Very efficient. Quick delivery. Great prices. And today I had a query, which NICOLA very skillfully solved quickly and with a lovely sense of humour making my shopping very pleasant. She is an excellent front person.
Helpful Report
Posted 2 months ago
Good morning Alfie,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 2 months ago
I sent an email regarding current stock and got a reply from Nicola within ten minutes ! Fab !
Helpful Report
Posted 2 months ago
I was having trouble getting a charger for my photon vapour, so i contacted VIP directly to see if they could help. I left my phone number on the e mail and asked them to help me. The response was immediate and very helpful. Thank you so much Janet, you were so helpful and patient with me and you showed what customer service should be but so often is not. Thanks again VIP and Janet
Helpful Report
Posted 2 months ago
Went on the online chat and spoke to Nathan. He was so helpful and I had such a quick response. My query was sorted out immediately.
Helpful Report
Posted 2 months ago
Excellent customer care from Nicola Quick response time
Helpful Report
Posted 2 months ago
Good Morning Mrs Garland,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 2 months ago
Many thanks to Nicola who dealt with my situation promptly and professionally. Always good to know a company employs staff which have the desired customer service skills to react efficiently to any given circumstance.
Helpful Report
Posted 2 months ago
Good Morning Mrs Watts,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 2 months ago
Your always there to help and the service is fantastic!
Helpful Report
Posted 2 months ago
Good Morning,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 2 months ago
I had a problem with my delivery, where royal mail left it hanging out of my postbox and my eliquid went missing. I emailed in tuesday night and by tuesday morning Nicola had contacted me and sorted put a re-order. Thank you for fab customer service Nicola :0)
Helpful Report
Posted 2 months ago
Good morning Bex,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kind Regards

-Grant-
VIP Customer Care
Posted 2 months ago
Have used VIP for a few years and standard of service is excellent.rang them today and spoke to an agent named Grant,very polite and informative.excelled at solving my query.couldnt improved this service.
Helpful Report
Posted 2 months ago
Good Morning Mrs Hales,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

P.S - Hope you had a lovely weekend! I look forwards to speaking to you soon. :)

Best Wishes,

-Grant-
VIP Customer Care
Posted 2 months ago
Always so helpful. Saw an offer showing on the website but couldn't work out how to claim it. When I rang them it turned out it was an expired offer yet they still honoured it which was a wonderfully pleasant surprise. Grant on the phone was fantastic, extremely helpful and chatty and his manager rounded up the discount for me which was again was very lovely of them. Have ordered from them for years and will continue to do so. Can't fault them. Wouldn't go anywhere else!!
Helpful Report
Posted 2 months ago
This time my 5* go to administrator team due a very quick response to my question by e-mail
Helpful Report
Posted 2 months ago
Good morning,

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer!

If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com.

Kindest Regards,

-Grant-
VIP Customer Care
Posted 2 months ago
VIP Premium Vaping and E-Liquids is rated 4.67 based on 2,242 reviews