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Vintage Cash Cow Reviews

4.4 Rating 1,111 Reviews

85 %

of reviewers recommend Vintage Cash Cow

Company Reviews

4.4

Based on 1,111 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vintage Cash Cow:

Vintage Cash Cow is the free and easy way to sell your old stuff. We convert thousands of unwanted vintage items into cash for free. Just send us a box of items using your pre-paid postage labels and we'll return a cash offer for your items in days. It's a risk-free, hassle-free service - if you aren't happy with our offer we'll send everything back (for free).

Visit Website

Phone:

08002461111

Email:

hello@vintagecashcow.co.uk

Location:

King House, Leylands Road, Leeds,
King House, Leylands Road, Leeds
Leeds
LS2 7AT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t give any stars agree with peoples Reviews below absolute con, false advertising !! They advertise fashion jewellery you send a load on then say we don’t look at these. Then send them back in a tiny plastic clear bag completely all tangled up taking me hours to untangle them. They were not sent to them like that! I won’t recommend or use this company again. !”

Hi Belinda, Thank you for leaving your review of our service so that we use your feedback to improve in future. With regards to the costume jewellery, I can assure you that we do accept it. However, we are a bulk decluttering service, so we look to receive it in bulk quantities. We are sorry to hear that you were unhappy with the quality of your return. Our returns team work hard to try to send back all the items we receive the same way. With that being said, I will pass this feedback on to them so that they can hopefully improve this process. Thank you for giving our service a try. Kind regards, Natasha

“If I could I would leave zero stars. After a chat with them and being told that what I have is exactly what they are looking for, all vintage & antique brass, silver, objets d'art etc I sent two 25 kilo boxes, every item carefully bubble wrapped. They offered £20 for the lot! I've been offered that for one item elsewhere, let alone 50. I declined & they said they'd send it back. It arrived all jumbled, unwrapped in the boxes. Around a third of the items are now so damaged they are totally worthless. 100 year old lacquer box, carefully looked after, now so scratched & broken it's had to be binned. I would 1000% NOT recommend this company to anyone. It's a very classic bait & switch scam.”

Hello Laura, Thank you for taking the time to review your service, I’m sorry that on this occasion it hasn’t been a positive one. Whilst we absolutely do buy metal items, they can have limited resale value, if they are pieces with high saturation within the second hand market. I sincerely apologise that your items were not returned to you in a satisfactory way, I completely understand that this would be upsetting. Unfortunately we did receive some breakable items from you, which we do advise customers to not send, as they are easily broken during transit. We are of course saddened to know that your items have been damaged, and would have hoped that you raised this with us within the 30 day time frame we ask customers to. We are always happy to investigate issues with returns, if we are given the opportunity to do so, as providing a resolution is important to us. Thank you again for your feedback, and we will pass this on internally to provide feedback where needed, to improve going forward. Best wishes, Nicola from the Vintage Cash Cow team

“Absolute con. Which is hardly surprising. If they weren’t ripping people off they wouldn’t be able to afford free two way postage or give £20 for every referral. And advertising on ITV (Megabucks). Don’t do it! Sell elsewhere or give to charity. I wasn’t happy with my offer £27 for large box containing solid silver cutlery, candlesticks, costume jewellery and many other items. I would have requested a return but from reviews saw that items often went missing or were damaged. Never again. Wouldn’t recommend”

Hello Elaine, Thank you for taking the time to leave us a review. I'm sorry to hear that you were disappointed with your offer. As a convenience service, we are always trying to find the perfect balance between keeping our service as quick and simple as possible for our customers and being able to make the highest offers possible. We always make the very best offers we can based on the current market value of the items we receive, but we do understand that our offers will not meet our customers' expectations. This is why we always offer the option to have your items returned, free of charge, which you would have been very welcome to request. We appreciate you trying our service. Kind regards, Jethro from Vintage Cash Cow 💜

“Offered £35 when one watch alone was going for £115 on ebay and there were watchers. We sent in about 30 items - Vintage Cash Cow must be laughing all the way to the bank!”

Hello Derek, Thank you for taking the time to leave us a review. I'm sorry to hear that you were a little disappointed with your offer. We always make the very best offers we can based on the current market value of the items we receive. We do understand that our offers will not always meet our customers' expectations though which is why we always offer the option to have your items returned, free of charge. When valuing items online, eBay is a great tool, but it is important to only look at the items that have actually sold to get an idea of what people are willing to pay. We appreciate you trying our service. Kind regards, Jethro from Vintage Cash Cow 💜

“Had a few issues when I sent my parcel but eventually this got sorted I was disappointed in the value but honestly didn’t want the same hassles of having it sent back sadly I won’t be using them again”

Hi, Thank you for bringing this to our attention, we appreciate our customers taking the time to let us know these issues, so that we have the opportunity to resolve them. I am sorry to hear that we haven't received your items, Sometimes when items are received without a sender ID label on they can arrive in our 'quarantine' area. I am saddened to hear that the post office didn't you give a receipt for sending your items, but if you can send us an email to hello@vintagecashcow.co.uk, with a full description of your items, and the box they were sent in, we can certainly look into this for you and try and rectify this. I can confirm we are genuine and not a con, and most of the time the items sent to us end up scanned correctly into customers account, and on the occasion where they are in our 'quarantine' area, these are regularly located and successfully scanned into the customers account. We appreciate you raising this with us so we have the opportunity to make it right. Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“I decided to use vintage cash cow as I had an old box of costume jewellery, broken watches etc that had been given to me. I was emailed throughout the process and a very nice man phoned me with an offer of £350. I was really surprised with the offer as I didn't think it was worth that much. I would certainly use vintage cash cow again.”

Thank you for leaving us such a glowing review Nicola! I am delighted to hear you decided to send us your items which you didn't think were worth much, and were 'really surprised' with the outcome. We look forward to hopefully working with you again soon! Best wishes, Rebecca from the Vintage Cash Cow team. 💜

“DO NOT USE CASH COW The initial offer on the first package was reasonable, the next box I sent, I was only offered a derisory amount. I was told my pearls were of little value as they are cultured. The majority of pearls are cultured and I do know the value of them. A friend sent a jade bracelet and was told that jade is not a gemstone and is only costume jewelry and not of any value. The current market value of jade is sky high! The boxes of pearls and chains and other necklaces were dumped together in bags so they were very tangled when unwrapped. The pearls were not put back in the pouches and fitted box that I sent them in. So much for the leaflet that was in the return package saying "We've carefully repackaged your items for a safe journey". That is a complete and utter joke! I know that the scrap value of the gold and silver I sent is far more than the pathetic amount that I was offered. Vintage cash cow is a con, do not be fooled by the TV advert!”

Hi Mary, Thank you for taking the time to leave us your feedback about our service. I am pleased to hear that you were happy with the first offer you received. Though I am sorry to hear that your second offer wasn't as expected. Items that are considered as costume jewellery, are items made from plated metals and semi-precious stones which Jade is considered as. I can't find your account to give you more information about your offer, but if you email us at hello@vintagecashcow.co.uk, we would be happy to help give your more information based on the items you sent to us. I am very saddened to hear that your items when returned to you were all tangled, and I would highly recommend sending us an email to the above email address so we can look into this for you with our customer care team and ensure a resolve is met. We thank you for giving our service a try anyway. Best wishes, Rebecca from the Vintage Cash Cow team💜

“Very professional and friendly. After reading what items they wanted I realised that I could easily find enough items that I have left lying in drawers and cupboards to fill at least two boxes. Very prompt, and very straightforward, well pleased with the result. Recommended.”

Hello Val, Thank you so much for your feedback, we really appreciate hearing how our customers feel about our service. We're so pleased that the service was straightforward to use, as well as friendly, but most of all providing an outcome that you were happy with! We appreciate that you would recommend us to others! If you do recommend us to any friends, you can use this link to do so, and it earns you both a £20 voucher, redeemable at lots of places! https://refer.vintagecashcow.co.uk/referral-program Best wishes, Nicola from the Vintage Cash Cow team 💜

“It’s about 3 weeks since I sent my box in but haven’t seen or heard from them so hope to here from them soon”

Hi Gavin, Thank you for getting in touch! I have just had a look at your account, and can see that your offer was emailed to you on 29/08/23 4:57pm, to the same email address you have used to leave this review! Please do send us an email, to our address which is hello@vintagecashcow.co.uk, if you need the email resending, and we will be happy to do so. Please don't hesitate to get in touch if we can help you at all. Best wishes, Nicola from the Vintage Cash Cow team💜

“Offered £10 for 30 pieces of assorted jewelry not expecting a fortune but 33p each?Do not deal with this company”

Hello Doreen, Thank you for taking the time to leave us a review. I'm very sorry to hear that you were disappointed with your offer. We do always make the very best offers we can based on the current market value of the items we receive. We absolutely recognise that our offers will not always meet our customers' expectations which is why we always offer the option to have your items returned, free of charge. This is an option which you were very welcome to make use of. We thank you for trying our service. Kind regards, Jethro from Vintage Cash Cow 💜

“It was so easy, I just put all odds & ends in a box, didn't have to pay to send it, got a confirmation email that it had been received, then 3-5 days later I had my offer price which I thought was very good & the money went straight into my bank all within one week. Excellent.”

Hi Denise, Thank you for taking the time out of your day to review our service. We are so pleased to hear that you found it very straightforward to send your items to us. Thank you for highlighting that we cover the postage costs both to and from us, meaning that our service is completely free! It's fantastic to hear that you are happy with the offer we made and how quick of a process it was from us receiving your box, to us making the payment! We hope you think of us again in the future if you're ever having another clearout and we will be happy to help. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Time wasters. Insulting offer. I’m aware they thrive to make a profit but seriously they need to get a basic idea of what things are worth. Don’t bother going through this palaver hold on to your items peeps don’t think vintage cash cow will be in business for long. They’re a joke !”

Hi Donna, Thank you for taking the time to leave us your feedback on our service. We are sorry to hear that you feel this way about your experience with us, our offers are based on our second-hand market value for the items we receive; this can sometimes be limited and not meet our customer's expectations. This is why we offer a completely free returns process so our customers feel no pressure to accept an offer they are not happy with. We hope that you chose to have your goods returned. Thank you for giving us a try anyway. All the best, Natasha from the Vintage Cash Cow team 💜

“Offered £116 for some jewellery and costume jewellery. A buy gold place gave me £242 for the gold alone. Do not trust”

Hello Andrew, Thank you for taking the time to share your experience with us, it is always very valuable for us to know where we can improve in the future. I'm sorry that you weren't happy with the offer made, but it is great to see that you chose to have your items returned, and have found an alternative place to sell them that you were happier with. We always aim to achieve a good balance between being a quick and easy way to sell a lot at once without the hassle of selling things individually yourself, and providing the best offers that we can make, but acknowledge that we won't be able to meet everyone's expectations, which is why we offer free returns. Thank you for giving our service a try anyway, and for your honest feedback. Best wishes, Nicola from the Vintage Cash Cow team 💜

“No offer waste of time”

Hi Cynthia, Thank you for taking the time to review our service. We are very sorry to hear that you felt our service was a waste of time. Unfortunately, we are not guaranteed to make an offer for all items sent to us, this doesn't happen too often but can be the case when we receive items that we do not accept or have a specialist in. We are a bulk decluttering service, so it can also happen when we receive very few items that are limited in value. We do ask our customers to speak to us before sending any items in order to prevent this happening. With that being said, I can see your items are queued for return, the postage to and from our service is completely free. We hope you manage to find an alternative way to sell your items. We appreciate you giving our service a try. Kindest regards, Natasha from the Vintage Cash Cow team 💜

“An absolute con. Sent two brand new named designer watches and several old coins and they offered me £20 which seems to be the norm. Don’t waste your time with them !”

Hello Bridgette, Thank you for taking the time to leave us a review and provide us with your feedback. I am sorry to hear that you were disappointed with the offer that we made. Our offers are always the best we can make and are generated based on the current second-hand market resale value of the items we receive. Unfortunately, when it comes to more modern items, we're not usually able to make an offer anywhere close to its original retail price as they tend to command a much lower price second-hand. We appreciate that we won't always meet customer expectations with the offer we make, which is why we have a free returns policy. I am glad to see that you made use of this and opted to have your items returned to you for free as we'd always prefer this rather than for a customer to accept an offer that they're not entirely happy with. Thank you for giving our service a try and we wish you the best in selling your items elsewhere. Best wishes, Lucy from the Vintage Cash Cow team 💜

“Do not send anything to the company they rob you blind I sent 20 coins to receive 19 back and they have also swapped 1 coin with another 1 I am waiting to get this resolved 😡”

Hello Dale, I'm sorry to hear that there was an issue with your returned coins. We pride our selves on giving customers the option to receive their items back free of charge, so this certainly isn't the service we aim to provide. Our customer care team has been made aware of this issue and they will be reviewing the CCTV footage of your appraisal to investigate this for you when they start work on Monday. They are committed to resolving this for you as soon as possible. If you have any other questions at all, in the meantime, please feel free to contact us via hell@vintagecashcow.co.uk Kind regards, Clive from Vintage Cash Cow 💜

“Don't send your items to these people they won't offer you a good price I sent them victoriana silver items worth retailabout £240 and they offered me £ 20 BE WARNED!!”

Hello Martyn, Thank you for sharing your thoughts on the service. I'm sorry to hear that the offer was below your expectations, but pleased to see that you have chosen to have them returned. In regard to your offer amount, unfortunately, we wouldn't be able to make offers based on the retail value of an item. The items are assessed based on age, condition, quality and authenticity, and how much we anticipate them generating on the second hand resale market, which was in line with the offer that was made. With that being said, I wish you well in finding a place to sell these that you are happier with. Best wishes, Nicola from the Vintage Cash Cow team💜

“Ok if you are happy to sell for not a great amount,very low offers ,items offered to buy for £20 did not accept, packiage returned as promised ,sold same on eBay for almond £100,so only use if you have rubbish to move and can't be bothered advertising yourself, expect we'll below actual value.”

Hi Geoff, Thank you for taking the time to review our service and to share your feedback with us. I am sorry to hear that you were disappointed in your offer amount. Our appraisers assess the age, authenticity, quality, and condition of the items and consider the value of the items within the second-hand marketplace when making their offers. Our offers are based on what we can expect to make from the items in our outlets, and we do offer slightly less in order to maintain a viable business. Customers have highlighted how they use our service for ease and speed of selling their items. I am pleased to hear how you chose to get your items returned back to you using a free returns service, and that you have sold them elsewhere. Thank you for giving our service a try. Best wishes, Rebecca from the Vintage Cash Cow team💜

“Vintage cash cow is a con I should have asked for it to be returned but the offer was so very very low I went ahead to see if they would stop so low and ay a pittance and yes they are that bad”

Hello Philip, Thank you for taking the time to leave us a review. I'm sorry to hear that you were disappointed with your offer. We do understand that our offers will not always meet our customers' expectations, which is why we always offer the option to have your items returned, free of charge if you are not completely happy with our offer. You were very welcome to make use of our free returns policy. Thank you for giving our service a try. Kind regards, Jethro from Vintage Cash Cow 💜

“Just recieved my items back doesn't even look like been opened Returned in same box and taped same as I sent Very unprofessional”

Hi Kay, Thank you for taking the time to leave a review, we really appreciate your feedback. I can assure you that your items have been opened, and on your account I can see that you have sent costume jewellery and watches to us. Unfortunately, as we are a bulk de-cluttering service, we would ask for more items to be sent to us, in order to qualify these for an offer. We do aim to re-use and recycle any boxes sent to us, to return any items back, as this saves time when returning your items. Thank you for giving our service a try, and we do wish you the best of luck selling your items elsewhere. Best wishes, Rebecca from the Vintage Cash Cow team.💜

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Vintage Cash Cow is rated 4.4 based on 1,111 reviews