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Viessmann Limited Reviews

4.3 Rating 1,036 Reviews
84 %
of reviewers recommend Viessmann Limited
Company Reviews Metrics Info
4.3
Based on 1,036 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Read Viessmann Limited Reviews

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire
Telford
TF1 7YP

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"Terry"
Verified Buyer
“I have a 4 year old boiler, having an F2 code issue an engineer was sent out. However the following day I realised the problem has not been solved once I went into the shower. Immediately calling Viessmann again you are not interested saying its up to me to have it repaired. I requested a manager and was told to email "service support" having done so immediately they are still dragging their feet taking initially 24hrs to reply and as of today 26/06/2023 48hrs to reply. So they are not bothered I have no hot water to wash. Disgusting "service support"! Also their email is sent out with no persons name on it. That says the department definitely does not own their problems, the email ended:- Kind Regards Service Support Viessmann Ltd Hortonwood 30 Telford TF1 7YP Email: service_support@viessmann.com Disgusting "service"”
Helpful Report
Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com to we can look into this for you. Kind regards Viessmann
Hi Terry Please could you email your contact details and site address to enquiries-uk@viessmann.com so we can look into this for you. Kind regards Viessmann
Dianne
Verified Buyer
“New boiler is now working fine but froze up and caused a flood in the cold weather. I had to call an emergency plumber to lag the outside pipe which immediately cured the problem. I feel that this should have been advised for and done at the time of installation - it was a predictable event. During installation I was told that the the installer would have been able to replace some valves affected by the work - he had seen the 'set up' when he quoted, but he was too busy to top up all his stores on the van. The consequence was a leak onto electrical parts - again, entirely predictable as he admitted himself. This shorted the supply and left me without lighting etc for a day and a half, in the winter. I was charged for the call out to fix it as I was told it was not part of the original quotation. The dirty marks his companion left on the carpet are still there. So, the boiler seems to be running well but the experience associated with the installation was not good. I believe that I tried to email / telephone the company but my communication was with the installer. He did not respond to my emails re the leak, hence I used an emergency plumber.”
Helpful Report
Hi Dianne Sorry to hear that you've had these issues with your installation. As Viessmann is the manufacturer of the boiler rather than the installer we would advise providing this feedback directly to your installation company so that they can investigate and improve their service, as the lagging of an outside pipe should be a standard part of the installation process. If you do require any assistance from Viessmann please do not hesitate to contact us on: 01952 675000 aftersales-uk@viessmann.com Kind regards Viessmann
Stuart
Verified Buyer
“Very good so far. A little more noise than our previous Baxi boiler, it's in the airing cupboard next our bedroom. Love the app. Am now using it in Eco mode rather than Comfort as this stops it randomly firing up during the night when no one is using it. Can it be set to comfort during the day and Eco at night?”
Helpful Report
Ronald
Verified Buyer
“We called to report an issue with our boiler. Tech called us back and talked us through some things on a video call. For peace of mind an engineer came out and checked the boiler. Everything was handled as smoothly and helpfully as we could have wanted.”
Helpful Report
Philip
Verified Buyer
“Had a new boiler fitted a few months ago. Works great and never had to increase boiler temp above 60 degrees.”
Helpful Report
Trevor
Verified Buyer
“Everything ok at present after initial teething problem.”
Helpful Report
Hilary
Verified Buyer
“5/5 Excellent functioning, neat appearance and economical footprint, much easier to use than old boiler, engineer very efficient, courteous and friendly.”
Helpful Report
Robert
Verified Buyer
“Reliable boiler, straight forward installation, easy operation instructions. Good value for money”
Helpful Report
Anonymous
Verified Buyer
“Seams to be a very efficient boiler”
Helpful Report
Malcolm
Verified Buyer
“The boiler works well with no issues after a full 7 months. The controls are easy but I cannot have just my Bathroom/ensuite heating running by itself like my previous 40 year old boiler system did.... The much smaller size is good as it has freed up room in my kitchen. I have not as yet notice a great reduction in my gas usage surprisingly.”
Helpful Report
Martin
Verified Buyer
“Boiler nice and quiet and effective.”
Helpful Report
Anonymous
Verified Buyer
“I have been a loyal install of Viessmann products now for over 10 years but the last couple of years have been awful, Used to be that you would call in a warranty call and it was usualy like next day, but now wo knows a week., longer, let alone if you can actually get through to them on the phone, I would be very surprised if a lot of installers are not looking else where not”
Helpful Report
Mathew
Verified Buyer
“works really well, not issues so far. Simple easy to use and has reduced our energy bills”
Helpful Report
Martin
Verified Buyer
“Boiler replaced an old Worcester. It’s so much smaller and very efficient. Water heats up quickly and savings are noticeable over winter. Installation was seamless, so very pleased with my purchase.”
Helpful Report
Martin
Verified Buyer
“Rang about a service in Feb because normal engineer who installed the boiler was extremely busy. I was given a quote and told I had to wait a short while. When you did get back to me I was told the price had increased. What's the point of having a quote if you just change it. I was told I could get someone else. Fortunately my heating engineer was avaulable so got them to do it.”
Helpful Report
Nathan
Verified Buyer
“Excellent boiler, very quiet, and never runs out of hot water”
Helpful Report
Nathan
Verified Buyer
“Excellent boiler, very quiet, and never runs out of hot water”
Helpful Report
Norman
Verified Buyer
“My name is not Norman! How did you get my e mail address”
Helpful Report
Hi A Viessmann Vitodens 050-W gas boiler was registered for its warranty using this email address on 31/10/22. If you believe this invitation to review the boiler has been sent to you in error please could you email enquiries-uk@viessmann.com so we can investigate this for you. We apologise for any inconvenience caused. Kind regards Viessmann
Mercia
Verified Buyer
“Ber good boiler”
Helpful Report
Anonymous
Verified Buyer
“Good boiler only had 1 year but runs well no complaints”
Helpful Report
Viessmann Limited is rated 4.3 based on 1,036 reviews
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