VideoScribe Reviews

4.3 Rating 760 Reviews
87 %
of reviewers recommend VideoScribe
4.3
Based on 760 reviews
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Read VideoScribe  Reviews
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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  5 star review on 16th December 2016
Marie-Claude Lessard
VideoScribe  5 star review on 30th November 2016
Kyle Buchanan
VideoScribe  5 star review on 14th October 2016
Anonymous
VideoScribe  5 star review on 13th October 2016
Ted McLyman
VideoScribe  5 star review on 13th October 2016
Nathan Lindorf
1
Anonymous
Anonymous  // 01/01/2019
I'm very happy about the support of the customer service when I tried to download the latest version of Videoscribe for my Mac. Now everything works brilliantly.
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Posted 2 years ago
Perfect service on a technical problem!
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Posted 2 years ago
Videoscribe is a great piece of software. There’s a learning curve as with any application, but not too difficult. Customer service is also really good with quick and effective response to tickets.
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Posted 2 years ago
Price down!
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Posted 2 years ago
Necesito traduccion a español
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Posted 2 years ago
VideoScribe is available in Spanish, we explain how on this support page - https://support.sparkol.com/knowledge/changing-languages-in-videoscribe
Posted 2 years ago
Great service and answered my question in good time and fully. The product is excellent, too. We use it for all our videos now as it's so easy and effective.
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Posted 2 years ago
Our company has VideoScribe for our Learning & Development team; one of my colleagues forgot to sign out before going on paternity leave. Because I didn't want to bother him at such a great family time for him, I turned to Sparkol customer service. I explained the issue and before they logged the ticket, they had solved my problem and I was able to continue with my project. Where else can you get customer service as excellent as this? Thank you Customer Service at Sparkol (yes, they are definitely CUSTOMER SUCCESS for me!
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Posted 3 years ago
During lockdown I had to reinvent myself from communication trainer to creator of video animations for my clients. I have tried several of these animation applications, read a lot of reviews, and now I am convinced that VideoScribe is simply the best for me. Recently I had a quality problem in rendering a video and the service desk people really think along with me as a customer. With their help, I now have a qualitatively better and faster solution.
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Posted 3 years ago
I have been using VideoScribe for over 6 years to send out introductions to courses; welcome videos and explanatory videos. They are easy to create and get great feedback. The technical support from the VideoScribe team has been second to none.
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Posted 3 years ago
Great CS support team that immediately identified what my issue was and established time frames for when my issue would be resolved.
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Posted 3 years ago
Working very good, customer service is great :)
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Posted 3 years ago
I first tried Video Scribe (Sparkol) in 2012, bought couple of Year license then Life time one. Its a great tool for storytelling, a lot less cost, much more engaging compared to traditional video clip. I won a video competition with it, and have made around $50K Aud in commissioned clips using the tool. That’s something I never thought of! (This is more like a side job, a hobby only. I work full time in a different Design related role) Highly recommend! Chilled Mochi Studio Www.chilledmochi.com.au
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Posted 3 years ago
Wery good and easy to navigator site..
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Posted 3 years ago
I love everything about VideoScribe! Customer support is outstanding and knowledgeable.
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Posted 3 years ago
I’ve used VideoScribe from 2013 and have never had an opportunity to complain or ask for assistance. Lately my email and password was compromised and the VS team promptly assisted me. Great service. Keep it up 👍🏽
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Posted 3 years ago
I use VideoScribe approx. daily and its really a great tool. Beside this If I stuck in any issue, there is a very caring people who help as well. Thanks for good support!
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Posted 3 years ago
I've been having a good time with VideoScribe (VS), with several videos with no problem. Then one scribe would not render, and it kept going for a couple days. When I contacted VS, they managed to get it going, though not on the normal platform. But they also kept working on it, and after a couple days, found that there was a single corrupt element that I'd inserted, and that messed up the whole thing. And they identified what element it was. Once I knew that, I could replace that element, and all went well. But I was impressed that they took the time to track down what turned out to be a fairly subtle element that crashed the whole thing. This, I've found, is pretty typical of their customer service.
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Posted 3 years ago
I've loved this product for a while and never needed assistance until just before Christmas... When I did they provided quick and helpful assistance, which I really appreciated.
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Posted 3 years ago
Thanks for your help. Your support is professional and quick!
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Posted 3 years ago
I had a question about sharing a scribe with others for editing, and this was not altogether obvious from the web site. I asked for an explanation and clarification, and they got back to me within 24 hours. Nice!
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Posted 3 years ago
VideoScribe is rated 4.3 based on 760 reviews